Absolutely love their flavours of tea
Absolutely love their flavours of tea. One of my fav places.

Harney & Sons Fine Teas is a retailer specializing in a diverse selection of over 300 tea blends, including black, green, white, herbal, and specialty teas. The company sources high-quality ingredients from around the globe, providing customers with options such as loose leaf tea, tea bags, and various tea accessories. In addition to their extensive tea offerings, Harney & Sons also features a range of gift items, including tea gifts, samplers, and teapots, catering to both tea enthusiasts and casual drinkers alike. Targeting a wide audience, the company serves individual consumers looking for premium tea experiences, as well as those in search of thoughtful gifts for various occasions. With an easy-to-navigate online platform, customers can conveniently shop for their favorite teas and accessories, making Harney & Sons Fine Teas a preferred choice for quality tea products.
Harney & Sons Fine Teas garners mixed reviews, with a significant number of customers expressing dissatisfaction primarily due to poor customer service and order management issues. While many reviewers praise the great flavors and high quality of the teas, noting them as a favorite, a substantial portion of feedback highlights frustrations with the company's handling of orders and customer inquiries.
Complaints about being locked out of accounts after a website upgrade, inability to change orders, and double charges are prevalent. Additionally, some consumers mention that the website is not user-friendly and has led to delays in order processing. Despite the enjoyment of the tea itself, the overall sentiment leans negative, with many loyal customers feeling let down by the service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.2 | 33 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.0 | 1 |
| Oct 24 | 2.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 2.5 | 2 |
| Mar 25 | 2.3 | 4 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 33 most recent reviews.
“Amazing selection, high quality and flavorful teas, and good customer service”
“I’ve been a loyal Harney & Sons customer for years”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.2 out of 5 (poor) | 100 out of 100 | 1.5 out of 5 (poor) | 2.1 out of 5 (poor) | 2.3 out of 5 (poor) | — | 33 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | 3.9 out of 5 (good) | — | 1,000 |
Bottom line: Harney & Sons Fine Teas is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 1.5).
33 reviews of Harney & Sons Fine Teas. Filter by what matters to you.
Absolutely love their flavours of tea. One of my fav places.
Amazing selection, high quality and flavorful teas, and good customer service. What else could you want? Pure happiness I truly hope people read the one star reviews rather than just looking at the overall rating. When people write reviews about not being compensated for their own mistakes, not getting tracking details when the USPS doesn't provide them on the inexpensive shipping, that they will not send a courier to your home to get the return after you ordered the wrong tea, and other ridiculously entitled reviews, it says more about those people than the business. A small number of lunatics can have a significant impact on small businesses, and that just stinks. Always read the negative reviews before assuming a low rating is warranted
I use their hemp tea. It’s delicious and takes care of the pain I have. But, why do they use natural flavors in their tea? Everyone by now knows that natural flavors are mostly msg(not good for you) or could be anything. They are an ingredient that no one in my extended family will buy. My doctors told me to stay away from food additives. No nutritionist would tell you it’s fine to eat foods with natural flavors. Please go back to real ingredients.
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I have always had excellent tea from Harney. I have been buying tea from them for over 10 years.I am very happy with their selection and quick shipping.Their sales and coupons are many.My favorite fruit blend is Blood Orange.My favorite black tea blend is Queen Catherine.My favorite white tea is White Vanilla Grapefruit.My favorite flavored black teas are Black Currant,Earl Gray Supreme and Hot Cinnamon Spice.My favorite flavored green tea is Green Hot Cinnamon Spice.
I have had nothing but excellent experiences ordering from Harney and Sons for more than half a decade. They offer a great variety of premium tea at relatively fair prices. Recently, their timely move to offer free shipping on every order has made them my number one choice for tea of any kind. Their products always arrive well-packed and in great condition, and they will often throw in a few sachets of teas you didn't order just for you to try. While I have always loved ordering teas in the Historic Royal Palaces collection, I have recently been interested in their teas themed on holidays. Among all their flavors, I can give my highest recommendation to their Blood Orange and their Earl Grey Supreme.
What a great find! I am a regular tea consumer, drinking 5 to 7 large cups a day. Most places sell ounces not pounds, and that can bring prices way up. My recent purchase went flawlessly, receiving exactly what I wanted, quality is excellent, received quickly. Would highly recommend to any tea lover.
Harney & Sons Fine Teas is a retailer specializing in a diverse selection of over 300 tea blends, including black, green, white, herbal, and specialty teas. The company sources high-quality ingredients from around the globe, providing customers with options such as loose leaf tea, tea bags, and various tea accessories. In addition to their extensive tea offerings, Harney & Sons also features a range of gift items, including tea gifts, samplers, and teapots, catering to both tea enthusiasts and casual drinkers alike. Targeting a wide audience, the company serves individual consumers looking for premium tea experiences, as well as those in search of thoughtful gifts for various occasions. With an easy-to-navigate online platform, customers can conveniently shop for their favorite teas and accessories, making Harney & Sons Fine Teas a preferred choice for quality tea products.
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