Communication is slow and sporadic
The website and the cards look great and even better as based in the UK, I specifically thought support a UK business with the pandemic and all. The initial contact seemed to go well, I visited the website and decided I wanted a personalised card of my own design the chat bubble automatically opened in case I needed any help, I asked a question, and an advisor called Grace answered me seeming to possess amazingly efficient friendly and helpful attitude, she said I would receive a mock up in the chat of my card to approve before production. That was the height of the great experience, placed my order 24th March 2023, placed some follow up e-mails and tried to chat but none responsive. I ordered a metal card from overseas previously, it did arrive within eight days and their communications were on point. ************************************* The above is true and accurate at point of publishing, however eventually, I did get a proof to see and then a delivery arrived today I am happy with the quality of the card, the company needs to really work on communications to the purchaser.
