Landing is a company that specializes in providing furnished apartments for short and monthly stays across more than 250 cities in the United States. Their offerings include fully-furnished accommodations equipped with full kitchens and premium amenities, catering to individuals and families seeking comfortable living spaces that combine the convenience of hotel services with the comforts of home. The company's target market includes both leisure travelers and business professionals, as well as corporate clients requiring tailored housing solutions. Landing emphasizes flexibility in stays, with easy check-in and check-out processes, and 24/7 local support to assist guests throughout their experience. Additionally, the company is committed to social responsibility through its "Homes for Healing" initiative, which offers no-cost housing for families traveling for pediatric care.
Landing receives high praise for its stylish and comfortable apartments, with many reviewers highlighting the quality of their stays and the excellent customer service provided by staff like Anne and Myleah. Customers appreciate the responsiveness and support during their stays, often describing their experiences as "great" and "fantastic." However, some negative feedback emerges regarding cleanliness issues, with a few guests reporting that their units were not properly cleaned upon check-in, leading to multiple relocations.
Additionally, there are complaints about difficulties in communication and service regarding business accounts. Despite these criticisms, the majority of reviews reflect a positive sentiment, showcasing Landing as a reliable choice for long-term stays. Overall, the sentiment leans towards a favorable experience with some room for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 160 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 5.0 | 2 |
| Feb 25 | 3.8 | 19 |
| Mar 25 | 4.5 | 21 |
| Apr 25 | 4.6 | 27 |
| May 25 | 4.4 | 16 |
| Jun 25 | 3.9 | 14 |
| Jul 25 | 4.7 | 20 |
| Aug 25 | 4.5 | 31 |
| Sep 25 | 4.6 | 10 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 160 most recent reviews.
“Great product and customer support (shoutout Anne in Denver”
“Say my business doesn't exist”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vacation Rentals.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.6 out of 5 (good) | 3.2 out of 5 (fair) | +5% | 160 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 |
Bottom line: Landing is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 3.2).
100 reviews of Landing. Filter by what matters to you.
Perfect for short to long term stay - comfortable, well furnished, fully stocked, clean, quiet. Only complaint is that the dishwasher was broken and it took several days for a serviceperson to come and it was still broken afterward.
We've been renting our place since the beginning of the year (7 months) and happy with facilities as well as how quickly our requests for help are addressed.
The fridge in my apartment was acting up and spoiled my food. I reached out to Landing and Aphiena coordinated with the building quickly and followed up and made sure the fridge was replaced. Thank you!
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Aphiena has made this stay much easier and has assisted very quickly when there has been an issue.
The dedication and time spent trying to troubleshoot my issue Aphiena was amazing to work with on this issue was quick to respond and as frustrating as it was never gave up trying to figure out the problem. Was an great experience to have somone dedicated to customer support and seeing it through till it was fixed
My stay with Landing at 1335 Pennsylvania Ave SE, Washington, DC, was very difficult. That said, the owner of the building was helpful and did his best to address the issues we were having specifically with our unit. Our liaison with Landing was also understanding, but limited in what she could do. We initially signed a six-month lease but ended up leaving early because we couldn’t tolerate the living conditions. Landing ultimately allowed us to break the lease due to the persistent problems and refunded us a total of $1,760.00. To be clear, this was my personal experience—the other units we were moved to during our stay had no issues. The problems were specific to the original unit we were assigned. But for the price we paid, and being a company that prides itself on "24/7 maintenance" and support we were not satisfied. Some of the issues we experienced included: Leaks from the ceiling every time it rained. We reported this weekly, but no action was taken for nearly two months. When repairs finally began, we were relocated twice. Although Landing reimbursed us for some of the moving-related costs, we were told that the reimbursements “provided have exceeded what we can reasonably support,” and we were not fully compensated. Bugs, including persistent roaches and centipedes in the unit. Stolen property: After we moved back into the unit post-repairs, cleaners “mistook” a bag of shoes (which had been placed near the door during the move back) for trash. Security footage later showed the cleaners taking the most expensive pair. Landing reimbursed us for that pair, but not for the full replacement value.
I’ve had a great stay at Landing in Chicago. They couldn’t have been more helpful with any queries that I had and even supplied toiletries and groceries in the apartment to get me started which I think was a nice touch.
La Tierna is an amazing place to stay at when visiting San Antonio! Great experience for me and my family. Apartments are new and have top amenities - location is also great for many activities (close to Cantera, The Rim, Fiesta Texas).
I have had a wonderful experience with Landing! I think it’s largely been because of my INCREDIBLE concierge, Kurt!! Big shout out to him for always being so kind, helpful, and eager to improve my stay! And, even beyond the amazing Kurt, the reservation process was easy, check-in was seamless, and the apartment was pretty well-equipped. Furthermore, having no lease and the ultimate in flexibility with access to the amenities of a long-term resident makes what Landing offers extraordinary.
I'm so Thankful for getting Colby as my Customer service experience...What felt like my wheels were just spinning on how to navigate the reservation he assured he would do his best and he certainly did....by the end of our 1st call I knew I was dealing with great , Outstanding customer service.....Thank You !!!
I was relocating to the DFW area and my family would not be moving for 6 months. I didn’t want to sign a lease i would eed to break. Found the Landing and signed up for a 6 months flex Stay. Great choice close to where I work and very well furnished with everything you need for an extended stay. I love that utilities and internet are included in the price. The flexibility of moving place is great and very simple. My area manager Caroline was fantastic. She was very customer service oriented and help me quickly with any problems that arose. She made my stay friction free. Highly recommend the Landing for short or long term housing needs
We arrived to a totally new apartment. Perfectly clean with elegant decoration. These facilities are better than the pictures. Pool areas are top class. Best experience with VRBO, Landing is prompt to support any needs or answer your questions. My wife loved our time here in Jewel at Santa Rosa Beach. GC from Houston GC Houston
Overall, we had a good stay. The condo itself was comfortable. The air worked well and the beds were comfortable. We would stay again. The check-in was confusing, not only require the use of an app, but also requiring knowledge of how to access instructions within the app. A quick paragraph email to explain how to use. The app would've been appreciated. There is no ice. The ice machine in the freezer doesn't work and there are no ice trays. There is quite a bit of rust buildup. The oven burners, kitchen sink, some light fixtures, and the bathroom fixtures have rust buildup. Some of this would be easy to fix. We stayed for six nights. It would've been nice to have four towels for two people. The second person was my child. There was no extra linens or pillows to put him on the couch. We had to borrow some from friends. We also had enough coffee and laundry soap for a couple of nights, but not six nights. Again, this would be an easy fix. The pictures of the pool are very misleading. It is a nice pool, but the pictures don't match the pool. In addition, we were really excited to have a pool table, but there was no pool table. Again an easy fix to update the pictures to this facility.
The property was great. Everyone was very friendly and helpful. The area around the property was also perfect , HEB across the street, chain restaurants close including Chipotle, McDonald’s and Starbucks. Roger the Area Manager was helpful and prompt with communication.
Love the place, the staff is very helpfull!
I checked in today. I will be staying for a month. When I arrived there were no towels, no dish soap, no dish towels, no cleaning supplies and no frying pan. I rang the help number and after a very long time was told that these would be delivered between 5 and 6 today. I waited two and a half hours until 6.20 and called again. The agent said that the request hasn't been actioned (well, yes, that's why I'm calling), that they couldn't get an answer from the team and that I might not get the towels until tomorrow. Excuse me? You expect me not to wash for 20 hours after a 7 hour flight? I said I would go and buy some towels and that they could reimburse me. They said they couldn't guarantee I'd be reimbursed. No, I couldn't speak to a supervisor who could authorise it. Really poor start. Very much regretting making this booking. Update: I was told twice on my check-in day that a supervisor would call me back. I'm still waiting. On Sunday morning, I called the helpline and was told that the items would be delivered between 10 and 11, so I held off going to the gym or grocery shopping. Guess what? By 11.20, they hadn't been delivered. I called the helpline number again and asked for an ETA. She said it wasn't possible. I insisted. She got in touch with the "host" who said she would deliver before 1pm. She did eventually deliver just before 12. There was no dish towel and no cleaning supplies, and the frying pan is far too small. A day of my time has been wasted.
I have used many Hello Landings since I travel for work. We have a Hello Landing Rep named Jazmin. She has helped me book many apartments, answer any questions I have quickly. She is a lot of help when trying to find a temporary home. Thank you Jazmin!
A great service that helps people with mid term living situations, they have apartments throughout the country!
Everything has been easy so far and very accommodating! I love how quickly they respond if there is anything you need!
Landing is a company that specializes in providing furnished apartments for short and monthly stays across more than 250 cities in the United States. Their offerings include fully-furnished accommodations equipped with full kitchens and premium amenities, catering to individuals and families seeking comfortable living spaces that combine the convenience of hotel services with the comforts of home. The company's target market includes both leisure travelers and business professionals, as well as corporate clients requiring tailored housing solutions. Landing emphasizes flexibility in stays, with easy check-in and check-out processes, and 24/7 local support to assist guests throughout their experience. Additionally, the company is committed to social responsibility through its "Homes for Healing" initiative, which offers no-cost housing for families traveling for pediatric care.
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