VERY VERY POOR CUSTOMER SERVICE
I purchased a military type watch from Henry's to wear as an everyday watch. However the watchband was defective in that the cross band was too small to allow the watch to remain on my wrist. I contacted Henry's and was told the solution was for me to purchase a different type of watchband from Henry's. I replied the issue was not my ethical or financial responsibility. I was then told to take videos and pictures to send to Henry's so their experts could resolve the issue. Again, I had no watch to wear during all of these exchanges. Henry's finally told me there was nothing they could do if I did not send videos and pictures to the company. The solution was very simple; send me a replacement watchband. However, Henry's refused to do so, and I had to spend $14.95 at a local jewelry store for a replacement watchband. I am finally able to wear the watch which does keep accurate time, but my purchase ended up costing me one third more than the original price.
