Good tshirt but really bad customer experience.
I've ordered a tshirt 8 full business days ago. It's been 14 days. I received an email confirming that my order had been shipped. The tracking number simply doesn't work. they have a link in their email, of course that link is broken. On the app Shop, where you're supposed to be able to track the shipment, it says that they're still "preparing my order."...lol 14 days after the order was placed...for 1 tshirt... The info on the website says so many contradicting things regarding shipments. "2-5 days for order processingé", "3-9 business days for EU orders". Then their confirmation email says "4-10 business days"... What a F****** mess! Tried to reach to High Dive twice, via email and message on the SHOP app (they use shopify). not surprisingly, no answers. Total lack of service, like nobody's there... don't buy there. update: after posting a negative comment on trustpilot, I immediately received an email with the relevant tracking code and the package was delivered. so no harm done, except that due to faulty online tools and a general lack of communication, this could have been avoided and would have made the experience much much better. in the end, no harm done but I would advise Jamie and High Dive Apparel to 1. be much more clear on processing, shipping and delivery times. It's really a mess and contradicting info on site and in confirmation emails are super confusing. 2. even though everything is made on demand, almost 14 days to receive my tshirt is not acceptable when I have to pay 10EUR for shipping. that's simply too long. 3. fix the tools, so that customers have a clear view on where things stand. that would avoid so much frustration.
