H Mart is a leading online shopping platform that specializes in delivering authentic Korean cuisine and products directly to consumers' doors across the United States. The company offers a diverse selection of grocery items, including fresh produce, frozen foods, snacks, and specialty ingredients that cater to the tastes of individuals and families seeking to enjoy traditional Korean meals at home. Targeting food enthusiasts and those interested in Asian cuisine, H Mart provides a convenient shopping experience through its user-friendly website. Customers can explore a variety of categories, including meat and poultry, beauty products, kitchenware, and wellness items. With a focus on quality and authenticity, H Mart helps customers access the best of Korean culinary offerings, making it a favored destination for both everyday essentials and unique culinary delights.
H Mart receives a mix of feedback from its customers, with a significant number expressing dissatisfaction. While some reviewers appreciate the good quality and competitive prices of Asian groceries, many others report serious issues with customer service and product quality.
Complaints about rude staff attitudes and poor online service are prevalent, with customers feeling mistreated and frustrated by their experiences. Specific grievances include long shipping times, incorrect orders, and a lack of effective customer support. Additionally, there are alarming reports of receiving contaminated products, such as sesame seeds with live bugs. Despite a few positive remarks about the grocery selection, the overall sentiment leans heavily negative, highlighting a need for improvement in service and product handling.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 46 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 2.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 1.0 | 2 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 1 |
| Jun 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 46 most recent reviews.
“On top of that, their prices are consistently 10% to 15% lower than any other online Korean market”
“I made a new inquiry about the tracking information but still haven’t received any response from the customer service...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.3 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | — | 46 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.6 out of 5 (poor) | 1.7 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.7 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.8 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: H Mart is #4 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 1.1).
46 reviews of H Mart. Filter by what matters to you.
Shipping took a week, okay, ordered 8 and 4 of 2 items, was refunded for 1 of the 8 and order was showing 7, okay, then recharged for the refunded and order showed 8 again, okay, received delivery today of only 7 for 1 of the items and should have received 8, I won’t even bother calling them, my first time and the very last time! Good job, keep up the bad work! Will use Weee from now on.
I’ve only given them two stars because they are dealing with my problem, or I would have left it blank, no stars. Moreover my wife and I were shopping at H Mart Calgary Beacon Hill. 11810 Sarcee Trail NW, Calgary, AB T3R 0A1, Canada My wife and I were at the fridge aisle where the tofu were. When she picked up a box of tofu and the foil on the package wasn’t sealed properly, so the tofu water spilled all over my wife’s designer winter jacket that we just got dry cleaned which cost a lot of money because it’s real fur and leather. Which involves leather dry cleaner specialists. At the beginning of the unfortunate event, we weren’t as upset as we were about to be….. I rushed to look for an Employee to help us to get some paper towels. This lady employee looked super annoyed by me asking for her assistance, my wife witness this as well. She didn’t ask what has happened, throws me the paper towel and walks off without a word said. NOW! My Wife and I are livid! We found another Employee which was a pleasant to work with, got us to the manager and dealt with our problem. Moreover, this other supervisor or manager that was standing beside him with a glove in his back pant pocket, kept staring at my wife, and I. Not just any stare, A threatening stare, like he was gonna stab us, or our lives were in danger or perhaps my wife and I may have to call 911 to get the police involved, because we felt our lives may be in harms way, because of his unpleasant presences, and his death stare. My wife asked him what are you staring at? Furthermore we believe this supervisor working at H Mart that’s giving us the super death stare, knew no word of English. He said nothing the whole time just stood there and stared us down like we were about to square off like Manny Pacquiao vs Ricky Hatton. Of course I would be in Pacquiao’s position, if fireworks did happen. The Mannger that dealt with our problem told us to get an invoice for fro the dry cleaners and come back with it to customer service and they will deal with it. Before that, we were having an argument. I appreciate this manager dealing with our problem more over before that we were having a little bit of an argument. This manager also lost abit of control and had abit of temper problem and started raising his voice. So I raised mine as well. After he heard our full story then he controlled his emotions and listen to us and dealt with our problem. Yeah, the last moment my wife said the funniest thing to the manager, she said, can we still shop here? The manager said, of course shop buy more so we can pay for your dry cleaning. Because I think this is a problem with H mart employee training, and it seems that the manager can’t solve it, so I tried to find H mart’s consumer complaint hotline, but I couldn’t find it online. So I must post our story here for all to read. NO MATTER WHAT Occupation you are in I believe you must listen to the customers full complaint and understand the situation before assuming and attacking the customer.
Quick answers to the questions people ask most.
H Mart has garnered a mix of reviews, with an overall rating that reflects both positive and negative customer experiences. While many praise the quality and price of their Korean groceries, there are notable complaints about service and product quality.
H Mart is not a scam, but some customers have reported issues with online orders and customer service. Verified reviews indicate that while many enjoy their shopping experience, there are concerns regarding timely delivery and product quality.
H Mart primarily offers a wide range of Korean groceries, including fresh produce, meats, seafood, and pantry staples. They also provide various household items and Korean snacks.
H Mart accepts various payment methods including credit cards and their Smart card loyalty program. Customers have reported issues with the Smart card, particularly regarding point redemption.
H Mart's return policy has been criticized, with some customers reporting difficulty obtaining refunds for defective products. It's advisable to check their policy before making a purchase, especially for electronics and other non-grocery items.
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Polarized pattern: few middle ratings. 33% of recent reviews are 4–5★ and 65% are 1–2★.
H Mart is a leading online shopping platform that specializes in delivering authentic Korean cuisine and products directly to consumers' doors across the United States. The company offers a diverse selection of grocery items, including fresh produce, frozen foods, snacks, and specialty ingredients that cater to the tastes of individuals and families seeking to enjoy traditional Korean meals at home. Targeting food enthusiasts and those interested in Asian cuisine, H Mart provides a convenient shopping experience through its user-friendly website. Customers can explore a variety of categories, including meat and poultry, beauty products, kitchenware, and wellness items. With a focus on quality and authenticity, H Mart helps customers access the best of Korean culinary offerings, making it a favored destination for both everyday essentials and unique culinary delights.
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