H Mart is a leading online shopping platform that specializes in delivering authentic Korean cuisine and products directly to consumers' doors across the United States. The company offers a diverse selection of grocery items, including fresh produce, frozen foods, snacks, and specialty ingredients that cater to the tastes of individuals and families seeking to enjoy traditional Korean meals at home. Targeting food enthusiasts and those interested in Asian cuisine, H Mart provides a convenient shopping experience through its user-friendly website. Customers can explore a variety of categories, including meat and poultry, beauty products, kitchenware, and wellness items. With a focus on quality and authenticity, H Mart helps customers access the best of Korean culinary offerings, making it a favored destination for both everyday essentials and unique culinary delights.
H Mart receives a mix of feedback from its customers, with a significant number expressing dissatisfaction. While some reviewers appreciate the good quality and competitive prices of Asian groceries, many others report serious issues with customer service and product quality.
Complaints about rude staff attitudes and poor online service are prevalent, with customers feeling mistreated and frustrated by their experiences. Specific grievances include long shipping times, incorrect orders, and a lack of effective customer support. Additionally, there are alarming reports of receiving contaminated products, such as sesame seeds with live bugs. Despite a few positive remarks about the grocery selection, the overall sentiment leans heavily negative, highlighting a need for improvement in service and product handling.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 46 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 2.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 1.0 | 2 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 1 |
| Jun 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 46 most recent reviews.
“On top of that, their prices are consistently 10% to 15% lower than any other online Korean market”
“I made a new inquiry about the tracking information but still haven’t received any response from the customer service...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.3 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | — | 46 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.6 out of 5 (poor) | 1.7 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.7 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.8 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: H Mart is #4 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 1.1).
46 reviews of H Mart. Filter by what matters to you.
The produce section is always fresh and affordable and the cashiers are always fast at the checkout section. The only thing is I wish they also had a self checkout section and sometimes the lines are so long.
Almost they have everything what I want, and covenant and clean.
Nowadays Hmart atmosphere changed a lot. I went shopping today and I realized some items didn’t have any price info. I needed to check the price for each item because of my tight budget. I felt uncomfortable for shopping today.
Quick answers to the questions people ask most.
H Mart has garnered a mix of reviews, with an overall rating that reflects both positive and negative customer experiences. While many praise the quality and price of their Korean groceries, there are notable complaints about service and product quality.
H Mart is not a scam, but some customers have reported issues with online orders and customer service. Verified reviews indicate that while many enjoy their shopping experience, there are concerns regarding timely delivery and product quality.
H Mart primarily offers a wide range of Korean groceries, including fresh produce, meats, seafood, and pantry staples. They also provide various household items and Korean snacks.
H Mart accepts various payment methods including credit cards and their Smart card loyalty program. Customers have reported issues with the Smart card, particularly regarding point redemption.
H Mart's return policy has been criticized, with some customers reporting difficulty obtaining refunds for defective products. It's advisable to check their policy before making a purchase, especially for electronics and other non-grocery items.
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Polarized pattern: few middle ratings. 33% of recent reviews are 4–5★ and 65% are 1–2★.
H Mart is a leading online shopping platform that specializes in delivering authentic Korean cuisine and products directly to consumers' doors across the United States. The company offers a diverse selection of grocery items, including fresh produce, frozen foods, snacks, and specialty ingredients that cater to the tastes of individuals and families seeking to enjoy traditional Korean meals at home. Targeting food enthusiasts and those interested in Asian cuisine, H Mart provides a convenient shopping experience through its user-friendly website. Customers can explore a variety of categories, including meat and poultry, beauty products, kitchenware, and wellness items. With a focus on quality and authenticity, H Mart helps customers access the best of Korean culinary offerings, making it a favored destination for both everyday essentials and unique culinary delights.
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