Great company and program!
I have been a part of the hookup program for over a year now and man I love it. The new website is very easy to use as well.

Hobby Recreation Products is a well-established retailer specializing in hobby and recreational products, with over 35 years of experience in the industry. The company offers a diverse selection of products from numerous reputable brands, including HPI Racing, Savox, and Team Associated, catering to enthusiasts of remote control vehicles and other hobbyist activities. Customers can find an array of products such as RC cars, parts, and accessories, designed to enhance their recreational experiences. Targeting hobbyists and consumers interested in remote control and scale modeling, Hobby Recreation Products focuses on providing quality merchandise and reliable customer service. The company's website features detailed product listings and the latest releases, ensuring that customers have access to the newest innovations in the hobby market. With a commitment to enhancing "Your Quality Time," Hobby Recreation Products aims to support customers in their pursuit of enjoyable and engaging hobbies.
Hobby Recreation Products receives a mix of positive and negative feedback from customers. Many reviewers praise the fast shipping and excellent customer service, highlighting quick responses to issues and timely deliveries.
Consumers express satisfaction with the quality of products, noting that they are happy with their purchases and the overall experience. However, there are significant complaints regarding order fulfillment, with several customers reporting issues such as receiving the wrong items, unresponsive customer service, and delays in shipping. Some even describe their experiences as unprofessional, citing invalid tracking numbers and lack of communication. While many appreciate the company's offerings, the recurring problems with order accuracy and customer support detract from the overall sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 272 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2023.
| Month | Average | Reviews |
|---|---|---|
| Jul 22 | 5.0 | 1 |
| Aug 22 | — | 0 |
| Sep 22 | — | 0 |
| Oct 22 | — | 0 |
| Nov 22 | — | 0 |
| Dec 22 | — | 0 |
| Jan 23 | — | 0 |
| Feb 23 | — | 0 |
| Mar 23 | — | 0 |
| Apr 23 | — | 0 |
| May 23 | — | 0 |
| Jun 23 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 272 most recent reviews.
“I'd been waiting on the Tamiya P-38J release for months, and actually forgot that I'd seen it listed on HRP and asked...”
“I have paid for the 3 day shipping I ordered it on June 15th they said I would get it June 21st then I had an email s...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hobby Stores.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 272 | |
| 2.3 out of 5 (poor) | 67 out of 100 | — | — | — | — | 6 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | −3% | 551 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 5.0 out of 5 (good) | — | 25 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 25 |
Bottom line: Hobby Recreation Products is #4 of 5 on overall rating in this group. On delivery, Pellpax scores higher (5.0 vs 4.5).
272 reviews of Hobby Recreation Products. Filter by what matters to you.
I have been a part of the hookup program for over a year now and man I love it. The new website is very easy to use as well.
Great customer service, huge selection and prompt shipping!
Item was shown as available. 3 days later they emailed out of stock 2-4 weeks. I get another email two days later more like 8-12 weeks. Asked for a refund.
After some future tweaking in the IT dept, I feel HRP will do well and will do better with sales as they seem to be interested in carrying parts for aircraft we in the hobby regard as favorites such as the Ranger EX and the Ranger mini sold by Volantex but the planes themselves are discontinued. My only issue with them was that there is a tracking issue with carriers and them not knowing what carriers they are using for any given package right now. Tracking is rough at best as I ordered FedEX home delivery and they put my package on USPS originating from Salt Lake City, Utah but could not track it,,,,it just showed up. I will have to say CS answered every email about my concerns and they were very polite and refunded my freight for this order. I feel for me they were an unknown till I needed Ranger EX parts and and had no knowledge of them until I contacting "Volantex RC Aircraft" and they then redirected me to HRP to finish the purchase. Strange that the purchase started at Volantex and ended at HRP. The outcome was pleasant, but tracking issues and streamlining shipping department to avoid future mistakes I am going to hope for as their inventory is awsum!!!
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Paint selection was very good, I needed 6 different colors plus the Plastic Pre-prep for a project and "HRP" had (almost) all of it in stock and ready to ship (other suppliers only had a few of the colors I needed). Only one color was out of stock (Candy Yellow) which I had found to be out of stock at several different suppliers at the time of purchase, so this was no surprise. All other colors were in stock. Shipping was quick, my order was shipped from their warehouse in Utah and took 2 days to reach me in California. My paints were shipped in a small box but it was packed well so nothing would move around in transit. Overall I had a nice shopping experience and would not hesitate to purchase more paints from "HRP" in the future.
They had everything I needed and were extremely helpful. I was purchasing spraypaints and called them with questions. They were very knowledgeable and answered all my questions. Everything I needed was in stock and was shipped and received promptly. Their prices were also reasonable. Great experience and would purchase from them again. *****
The customer service is wonderful and ordering has been smooth and handled quickly.
I ordered 4 very light parts that fit in a standard letter sized envelope. The lowest shipping cost was $47.00 USD. I proceeded because I was desperate and they showed stock on all the parts. Although the website showed stock, and had for the previous 4 days, HRP did not have stock on one of the items. They shipped and then emailed me asking whether I wanted to proceed with the back order or cancel. I needed all of the parts so I would have cancelled the entire order if they had contacted me prior to shipping. The kicker is the back ordered part would have cost $40.00 USD or more for shipping. I did receive the order very quickly but $87.00 USD shipping for $83.00 USD worth of parts is too steep for this Canadian. Showing items as 'in stock' when they are not and then shipping partial orders at high shipping costs before contacting the purchaser is not good business practice.
Hobby Recreation Products is a well-established retailer specializing in hobby and recreational products, with over 35 years of experience in the industry. The company offers a diverse selection of products from numerous reputable brands, including HPI Racing, Savox, and Team Associated, catering to enthusiasts of remote control vehicles and other hobbyist activities. Customers can find an array of products such as RC cars, parts, and accessories, designed to enhance their recreational experiences. Targeting hobbyists and consumers interested in remote control and scale modeling, Hobby Recreation Products focuses on providing quality merchandise and reliable customer service. The company's website features detailed product listings and the latest releases, ensuring that customers have access to the newest innovations in the hobby market. With a commitment to enhancing "Your Quality Time," Hobby Recreation Products aims to support customers in their pursuit of enjoyable and engaging hobbies.
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