Great service
Great service. Fast shipping.

Hobby Recreation Products is a well-established retailer specializing in hobby and recreational products, with over 35 years of experience in the industry. The company offers a diverse selection of products from numerous reputable brands, including HPI Racing, Savox, and Team Associated, catering to enthusiasts of remote control vehicles and other hobbyist activities. Customers can find an array of products such as RC cars, parts, and accessories, designed to enhance their recreational experiences. Targeting hobbyists and consumers interested in remote control and scale modeling, Hobby Recreation Products focuses on providing quality merchandise and reliable customer service. The company's website features detailed product listings and the latest releases, ensuring that customers have access to the newest innovations in the hobby market. With a commitment to enhancing "Your Quality Time," Hobby Recreation Products aims to support customers in their pursuit of enjoyable and engaging hobbies.
Hobby Recreation Products receives a mix of positive and negative feedback from customers. Many reviewers praise the fast shipping and excellent customer service, highlighting quick responses to issues and timely deliveries.
Consumers express satisfaction with the quality of products, noting that they are happy with their purchases and the overall experience. However, there are significant complaints regarding order fulfillment, with several customers reporting issues such as receiving the wrong items, unresponsive customer service, and delays in shipping. Some even describe their experiences as unprofessional, citing invalid tracking numbers and lack of communication. While many appreciate the company's offerings, the recurring problems with order accuracy and customer support detract from the overall sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 272 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2023.
| Month | Average | Reviews |
|---|---|---|
| Jul 22 | 5.0 | 1 |
| Aug 22 | — | 0 |
| Sep 22 | — | 0 |
| Oct 22 | — | 0 |
| Nov 22 | — | 0 |
| Dec 22 | — | 0 |
| Jan 23 | — | 0 |
| Feb 23 | — | 0 |
| Mar 23 | — | 0 |
| Apr 23 | — | 0 |
| May 23 | — | 0 |
| Jun 23 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 272 most recent reviews.
“I'd been waiting on the Tamiya P-38J release for months, and actually forgot that I'd seen it listed on HRP and asked...”
“I have paid for the 3 day shipping I ordered it on June 15th they said I would get it June 21st then I had an email s...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hobby Stores.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 272 | |
| 2.3 out of 5 (poor) | 67 out of 100 | — | — | — | — | 6 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | −3% | 551 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 5.0 out of 5 (good) | — | 25 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 25 |
Bottom line: Hobby Recreation Products is #4 of 5 on overall rating in this group. On delivery, Pellpax scores higher (5.0 vs 4.5).
272 reviews of Hobby Recreation Products. Filter by what matters to you.
This product did not work as advertised. A complete waste of money.
I purchased a drone from HRP (manufacturer to remain nameless since I was horribly unimpressed with their service). HRP stepped up to the plate and sent me a new drone within days of me stating my initial one was DOA. Friendly, understanding and just fantastic service. HRP, you folks rock...
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HRP is a great company I order all my hobby stuff from them. Super fast shipping to.
Competitive price for the Team Magic E6 III HX, with free shipping option. Thought it would take probably 5-6 days to arrive, but much to my surprise, I got it in 2 days. Hats off to HRP. By the way, my grandson and I love this truck. Now ..... HRP needs to begin stocking replacement and option parts for this monster truck. I know this is a new product, but rc owners will always need new parts.
Slow to send out product and excessive shipping cost. If the products were available somewhere else I would not do business with this company. I have only placed two orders with this company. EDIT: After seeing the response from the company, here are the REAL facts: Ordered: Monday 06/22/2015 PayPal Payment: Jun 22, 2015 Time: 16:11:05 PDT Shipping Info from USPS: *June 29, 2015 , 10:05 am Delivered, In/At Mailbox LUBBOCK, TX 79413 *June 29, 2015 , 7:03 am Arrived at Post Office LUBBOCK, TX 79413 *June 25, 2015 , 8:21 am Departed USPS Facility SALT LAKE CITY, UT 84199 *June 25, 2015 , 7:34 am Arrived at USPS Origin Facility SALT LAKE CITY, UT 84199 *June 25, 2015 , 6:19 am Accepted at USPS Origin Sort Facility SALT LAKE CITY, UT 84104 *June 23, 2015 , 3:53 pm Shipping Label Created SALT LAKE CITY, UT 84104 So, as you see, it took three days, (Thursday June 25th) after I placed the order and paid for it to be shipped out. It was NOT shipped out on Monday. A week later I received it on Monday June 29, 2015. The SECOND order I placed with them was on Friday July 17, 2015 (Front Hubs for a Team C TS4) and was not shipped out until Thursday July 23, 2015 at 10:41 am. This is from USPS tracking records. So, it still takes your company three to four days to get an order on it's way. If this is the order you were replying to, it shows even more negligence concerning customer service.
My experience has been great with HRP. very helpful and have almost all the products I need. Out of stock on some things sometimes but thats understandable, no worries. I did call the help line to assist me with finding my package and that went extremely well. packages show up in a timely matter and I have had no issues to speak of.
A few times I tried to order the chrome spray. Most of the times it is not in stock, and when I get a message that it is back in stock and I want to order again the same story. The site does allow (via ebay) to order spraycans and than I get a refund because it is not possible to send spraycans overseas.
Great selection but we need pictures of items on web site. Shipping was fast and price was great! Will do more business with you all!
Now that HRP carries ThunderTiger stuff, they will definitely see more of my future business but the shipping options are strange. They wanted almost $23 to ship USPS and about $10 for Fedex. I always choose USPS so I don't have to wait for something to be dropped off at my door but not this time. USPS option was just too expensive. I got my wheels in good amount of time but I didn't like the inconvenience of watching my door all day for Fedex to arrive. Stuff gets stolen off front door steps, not from inside mail boxes. HRP needs to make USPS shipping option better priced.
First order was a breeze. All items except for one were in stock. HRP contacted me immediately and asked whether to replace, back order or cancel the item that was unavailable. I chose to replace with similar product (tire compound). They immediately made the change and shipped the items without delay. Super smooth and easy!! Thanks HRP!!
Hobby Recreation Products is a well-established retailer specializing in hobby and recreational products, with over 35 years of experience in the industry. The company offers a diverse selection of products from numerous reputable brands, including HPI Racing, Savox, and Team Associated, catering to enthusiasts of remote control vehicles and other hobbyist activities. Customers can find an array of products such as RC cars, parts, and accessories, designed to enhance their recreational experiences. Targeting hobbyists and consumers interested in remote control and scale modeling, Hobby Recreation Products focuses on providing quality merchandise and reliable customer service. The company's website features detailed product listings and the latest releases, ensuring that customers have access to the newest innovations in the hobby market. With a commitment to enhancing "Your Quality Time," Hobby Recreation Products aims to support customers in their pursuit of enjoyable and engaging hobbies.
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