Honeywell Home is a division of Honeywell that focuses on residential automation and security solutions. The company offers smart home products including thermostats, security systems, air quality monitors, and connected home devices. Their services typically include installation, monitoring, and technical support for residential customers seeking to automate and secure their homes.
Reviewers generally express satisfaction with Honeywell's home and building management services, highlighting the professional installation team and the effectiveness of their systems. Many customers appreciate the seamless integration with existing setups and the significant energy savings provided by their smart thermostat service.
However, there are notable complaints regarding customer service, with some consumers experiencing frustration over long hold times and difficulty in obtaining timely support. While the hardware is praised for its reliability, the mobile app receives criticism for being clunky and prone to crashes. Additionally, some users find the initial setup process more complicated than anticipated. Overall, Honeywell delivers solid products and services, but improvements in customer support and app functionality are needed.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 67 out of 100 | — | 0 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | +5% | 743 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,809 |
12 reviews of Honeywellhome. Filter by what matters to you.
5 months ago
We've been using Honeywell's building management services for our office complex and they've been outstanding. Their maintenance team is proactive and the system rarely has any downtime. Worth every p... See more
5 months ago
Installation crew arrived on time and completed everything in the estimated timeframe. They were courteous and cleaned up after themselves. System has been working perfectly for six months now.
5 months ago
We use Honeywell for our small office building and they've been dependable. Response time for service calls is usually within 24 hours. The online portal for managing our account could use some improv... See more
5 months ago
The actual products work great once everything is configured properly, but the initial setup process was more complicated than expected. Had to call support twice to get everything working correctly.... See more
Quick answers to the questions people ask most.
Honeywell Home provides a comprehensive range of smart home solutions including thermostats, security systems, cameras, doorbells, smoke detectors, and water leak detectors. They also offer professional installation services and technical support for their connected home devices.
You can reach Honeywell Home customer support by calling their toll-free number, using the live chat feature on their website, or submitting a support ticket through their online portal. Support is available for product troubleshooting, installation assistance, and warranty claims.
Honeywell Home customer service is typically available Monday through Friday from 7 AM to 7 PM Central Time, and Saturday from 8 AM to 5 PM Central Time. Hours may vary by region and service type, so check their website for the most current information.
Yes, Honeywell Home offers professional installation services through certified technicians for most of their smart home products. You can schedule installation when purchasing products or contact them separately to arrange professional setup and configuration.
Honeywell Home typically offers a limited warranty ranging from 1-5 years depending on the product. The warranty covers manufacturing defects and hardware failures under normal use conditions, but does not cover damage from misuse or normal wear and tear.
Yes, most Honeywell Home smart devices can be controlled remotely through the Honeywell Home app available for iOS and Android. The app allows you to monitor and control thermostats, security systems, cameras, and other connected devices from anywhere with internet access.
Honeywell Home typically offers a 30-day return policy for products purchased directly from them, provided items are in original condition with packaging. Returns may be subject to restocking fees, and customers are responsible for return shipping costs unless the item is defective.
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We've been using Honeywell's building management services for our office complex and they've been outstanding. Their maintenance team is proactive and the system rarely has any downtime. Worth every penny for the reliability alone.
Installation crew arrived on time and completed everything in the estimated timeframe. They were courteous and cleaned up after themselves. System has been working perfectly for six months now.
We use Honeywell for our small office building and they've been dependable. Response time for service calls is usually within 24 hours. The online portal for managing our account could use some improvements but overall satisfied with the service quality.
The actual products work great once everything is configured properly, but the initial setup process was more complicated than expected. Had to call support twice to get everything working correctly. Once running though, no complaints about performance.
The products themselves are fine, but getting help when you need it is frustrating. Spent over an hour on hold last week for what should have been a simple question. The service works but the support experience leaves much to be desired.
The Honeywell system has transformed how we manage our home. Installation was straightforward and the app interface is intuitive. Temperature control is precise and the scheduling features work flawlessly. Only minor complaint is that customer support can be slow to respond during peak times.
Does what it's supposed to do without any major issues. The interface feels a bit dated compared to newer competitors, and some features that should be standard cost extra. Still, it's reliable which counts for something.
Been using their services for over a year now and very satisfied with the reliability. The technician who came for installation was professional and explained everything clearly. The monthly monitoring fee is reasonable for the peace of mind it provides.
Works well overall but definitely on the expensive side compared to competitors.
Honestly wasn't sure what to expect but Honeywell delivered. The integration with our existing security system was seamless and their technician was very knowledgeable. Pricing was competitive and no hidden fees.
Noticed a significant reduction in our energy bills after switching to Honeywell's smart thermostat service. The learning algorithms really do adapt to our schedule effectively.
The hardware is top-notch but the mobile app is clunky and crashes occasionally. When it works, everything functions as advertised. Really hope they update the software soon because the potential is there.
Many Honeywell Home devices are compatible with popular smart home platforms including Amazon Alexa, Google Assistant, Apple HomeKit, and Samsung SmartThings. Compatibility varies by product model, so check the specific device specifications for supported integrations.
You can create a Honeywell Home account by visiting their website or downloading the mobile app and selecting 'Create Account.' You'll need to provide an email address, create a password, and verify your account through email confirmation before adding devices.
Honeywell Home provides technical support through phone, chat, and online resources including troubleshooting guides, video tutorials, and FAQs. Their support team can help with device setup, connectivity issues, app problems, and general product questions.
Honeywell Home is a division of Honeywell that focuses on residential automation and security solutions. The company offers smart home products including thermostats, security systems, air quality monitors, and connected home devices. Their services typically include installation, monitoring, and technical support for residential customers seeking to automate and secure their homes.
