HealthSource Medical Associates is a telemedicine platform that specializes in virtual healthcare services, providing patients with access to personalized and compassionate care. The company offers a wide range of services, including acute care and chronic illness management, aimed at helping individuals achieve their health goals. With a focus on whole-person wellness, HealthSource Medical Associates connects patients with board-certified physicians who are trained in family medicine. Targeting individuals seeking immediate healthcare solutions as well as those managing ongoing health challenges, HealthSource Medical Associates strives to bridge the gap in healthcare accessibility. Their mission emphasizes the importance of expert guidance and support throughout the patient's health journey, ensuring that quality care is just a click away. For more information, visit their website at hsourcemed.com.
HealthSource Medical Associates receives overwhelmingly positive feedback from its patients, with many praising the exceptional care provided by Dr. Sally Sartin and her team.
Reviewers highlight the professionalism, compassion, and attentiveness of the staff, noting that they make the process of obtaining FMLA and STD paperwork worry-free and efficient. Customers appreciate the quick response times and the thorough evaluations, which contribute to a smooth experience. While the majority of reviews are glowing, one reviewer mentions a delay in receiving paperwork, indicating that there may be occasional administrative hiccups. Overall, the sentiment is highly favorable, with many recommending the practice for its supportive and caring approach to patient needs.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 62 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 5.0 | 18 |
| Mar 25 | 5.0 | 23 |
| Apr 25 | 5.0 | 13 |
| May 25 | 5.0 | 3 |
| Jun 25 | — | 0 |
| Jul 25 | 4.6 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 62 most recent reviews.
“I had a great experience with Dr”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 62 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | 10 |
Bottom line: HealthSource Medical Associates is #3 of 5 on overall rating in this group.
62 reviews of HealthSource Medical Associates. Filter by what matters to you.
Dr. Sartin was very understanding about my situation and got my FMLA paperwork filled out accurately and efficiently! I only had a few days left before deadline and I received the paperwork the next business day! There was a correction needed and Dr. Sartin was quick to fix the problem!! Made this normally frustrating situation a stress-free one! Thank you so much!! 10/10 customer service!
This was the easiest most stress-free doctor's appointment I've ever had in my life. She truly understands how to treat someone having health issues and needing to be heard and understood and helped. Understood that people who don't feel well really don't need to have to jump through hoops just to be able to get the time off they need to rest for their health. this company saved my job and my mental health and quite frankly my household and livelihood. The doctor was extremely respectful courteous and caring which is already hard enough to find in a healthcare provider she was also knowledgeable helpful and offered information and means to get assistance or information if needed even after the visit. I would definitely recommend if anybody is doubting or hesitating to go with this company 100 million percent guarantee you you will not be disappointed if you're in a position you truly need the help this is the way to go. Not many things have i been able to feel the weight disappear like I did with this just visit
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I found this site online. Dr Aaron Sartin, MD was my assigned doctor. From the very first visit online with him till now. Thee has never been a regret in any way. This Man is the true meaning of a medical Doctor. He's caring, respectful, considerate, compassionate, understanding,and so much more that a person would want to see when the visit their healthcare provider.
I am extremely thankful for their service and treatment.
Very professional and did things promptly! Highly recommended!!!
Dr. Sartin provided a Jury Duty Exception request for my child who has developmental delays. Dr. Sartin was very engaging, professional and addressed all points requested by the courthouse. The site ease of use was appreciated. The pricing was fair and saved me from taking time off work to obtain a letter in person. I would highly recommend MyDrsNote.
The care team is responsive and knowledgable. I received best initial medical service from the comforts of my home including next steps for continual progress toward health and fitness.
Dr. Sally Sartin was professional, kind, compassionate, and understanding. She listened carefully to my issues and concerns and identified a solution when I couldn't see one. I was starting to feel hopeless about my current situation but felt relief after we discussed the issue and how it could be resolved. The turnaround time for my paperwork was just a day and Dr. Sartin answered all my questions promptly. Dr. Sartin was a Godsend for me and my family at this difficult time. I am so grateful for her!! I highly recommend Dr. Sally Sartin!!
Making and appointment and being seen by Dr. Sartin was easy and helpful. She was very knowledgeable and listened to my health concerns. She completed the necessary forms in a very timely manner and there was no issue with getting my leave approved. I’m very thankful for Dr. Sartin and her practice. I can now work confidently without fear of disciplinary or corrective action, as a result of my medical needs. I highly recommend utilizing this doctor and her services!
Highly recommend working with Dr. Aaron Sartin! He was thoughtful and patient. He took care to hear the details of the problems and provided deep and thoughtful advice making me feel confident about the path forward. Instilling patients with hope and confidence, and making them feel supported is a real gift!
From the beginning HealthSource Medical Associates were very thorough and clear in their explanation of their process and what to expect as you work with them. The doctor was a great listener, empathetic, and took his time to make sure he understood everything that was going on.
I can't thank Dr. Aaron Sartin enough for his outstanding service and professionalism! He went above and beyond to ensure my FMLA was certified as quickly as possible, making the entire process seamless and stress-free. His dedication to patient care is truly exceptional—he took the time to listen to my concerns, thoroughly explain everything, and make sure I had the time off I needed for my family. Finding a doctor who genuinely cares and acts with such urgency is rare, and I am beyond grateful for his support. If you're looking for a compassionate and efficient physician, Dr.Aaron Sartin is the one! Highly recommend!
I can’t say enough great things about HealthSource Medical Associates! Dr. Sartin is welcoming, efficient, and truly dedicated to patient care. The medical team is outstanding—knowledgeable, compassionate, and thorough in their approach. They take the time to listen, explain treatments, and ensure you feel comfortable with your care plan. It’s clear that patient well-being is their top priority. Whether it’s a routine check-up or something more complex, you can trust that you’re in excellent hands. If you're looking for a medical practice that combines expertise with a genuine commitment to health and wellness, HealthSource Medical Associates is the place to go. Highly recommend!
Great service provided. Helped me with the forms I needed in a very timely manner.
At first I was skeptical, I didn't think this was real however, once I had my first televisit with Dr. Sally Sartin I found out she really was a real doctor but on top of that she was a real person who actually cares and she wants to help you the best she can! She gave me hope when she helped me complete my FMLA paperwork and I was able to get the time from work to heal and not have to worry about work! I can never not thank her enough! From start to finish this process was fast, smooth and remarkable! I highly recommend this practice.
Dr. Sartin listen to my needs and gave me great advice on to manage my everyday needs. Thanks again Dr. for being there for your patients!
HealthSource Medical Associates is a telemedicine platform that specializes in virtual healthcare services, providing patients with access to personalized and compassionate care. The company offers a wide range of services, including acute care and chronic illness management, aimed at helping individuals achieve their health goals. With a focus on whole-person wellness, HealthSource Medical Associates connects patients with board-certified physicians who are trained in family medicine. Targeting individuals seeking immediate healthcare solutions as well as those managing ongoing health challenges, HealthSource Medical Associates strives to bridge the gap in healthcare accessibility. Their mission emphasizes the importance of expert guidance and support throughout the patient's health journey, ensuring that quality care is just a click away. For more information, visit their website at hsourcemed.com.
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