Company imported from Trustpilot with 2378 reviews and 3.5 trust score
PlushCare Virtual Healthcare receives a mix of reviews, with many customers praising the ease of use and the quality of doctors. Reviewers highlight the convenience of video consultations and a user-friendly app, making it an effective solution for those lacking primary care.
However, a significant number of complaints focus on poor customer service, with several users reporting issues such as no-shows from doctors and high fees for brief consultations. Some customers express frustration over the perceived value for money, calling the service expensive. Despite these criticisms, many users report positive experiences and appreciate the engaging nature of their doctors. Overall, while PlushCare offers a convenient healthcare option, concerns about service reliability and costs persist.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
CrowdTrust Written on CrowdTrust | 3.9 | 45 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 4.1 | 33 |
| Jun 25 | 3.3 | 12 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 45 most recent reviews.
“Easy and Effective”
“Bad Service with Fraud”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 45 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | 10 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | — | 10 |
Bottom line: PlushCare Virtual Healthcare: online doctor is #5 of 5 on overall rating in this group. On service, Phoenix Health Tourism Consulting Services Inc. scores higher (5.0 vs 3.3).
45 reviews of PlushCare Virtual Healthcare: online doctor. Filter by what matters to you.
Quick answers to the questions people ask most.
PlushCare has garnered a mix of reviews, with a notable number of positive experiences, including mentions of excellent doctors and user-friendly services. It has a significant number of verified reviews that reflect real customer experiences.
While some reviews express dissatisfaction with service or billing, many customers report positive experiences, indicating that PlushCare is not a scam. Verified reviews highlight convenience and effective healthcare solutions.
PlushCare provides online doctor consultations, primary care services, and access to prescriptions, making it a convenient option for those seeking medical advice without in-person visits.
Pricing for PlushCare services typically starts at $140 for a consultation, but customers have raised concerns about cost being perceived as high for short visits. It's advisable to check their website for the latest pricing details.
PlushCare offers customer support primarily through its app and online platform. However, some users have reported issues with customer service responsiveness, so it's important to reach out early if you encounter problems.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
140.00 and 2 min conversation asked for…
Easy Solution to Lack of Primary Care …
I have been using the same doctor for a…
I'm glad I found you☺️ The Doctors are…
At first I was a little hesitant to try…
Company imported from Trustpilot with 2378 reviews and 3.5 trust score
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