Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	4.1	10	100%	—	● Low

4.1 / 5 overall

10 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Apr 2024.

Last 3 months: 1.0
12-month avg: 3.0
All-time: 4.1
Category avg: 4.4

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Trend	Reviews
Lumiere Healing CentersThis company	4.1 out of 5 (good)	100 out of 100	4.4 out of 5 (good)	—	10
Rula	4.6 out of 5 (good)	100 out of 100	4.6 out of 5 (good)	—	1,000
PlushCare Virtual Healthcare: online doctor	3.9 out of 5 (good)	100 out of 100	3.3 out of 5 (fair)	—	45
Phoenix Health Tourism Consulting Services Inc.	5.0 out of 5 (good)	100 out of 100	5.0 out of 5 (good)	—	12
Medin	5.0 out of 5 (good)	100 out of 100	—	—	10

Bottom line: Lumiere Healing Centers is #4 of 5 on overall rating in this group. On service, Phoenix Health Tourism Consulting Services Inc. scores higher (5.0 vs 4.4).

Robby Hackworth

1 review

May 31, 2023

Featured

This place is absolutely amazing

This place is absolutely amazing! They stuck with me through some very difficult times. For instance, I was having blood pressure issues and my leg was retaining fluid. The hospital sent me back 2x without finding a problem. The medical team at Lumiere did not except this and sent me back for a 3rd time and demanded extra test be taken. They ended up finding blood clots in my legs and kept me in the hospital for 5 days. Lumiere excepted me back and even came and picked me up. I have nothing but good thing to say! If you are struggling with addiction/alcohol problems, I definitely recommend Lumiere as the best place for receiving not only treatment but a life you lost hope in ever finding again! Thank you, Robby H

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Ablake Anderson

1 review

Apr 17, 2024

Wouldn’t send my worst enemy here

I’m not sure what standards people are basing these reviews on, but clearly they must have extremely low ones. This place is a dump with a staff that is not only un qualified, but mean and lazy if you can find them. The space is decorated with furniture and items that look like they picked them up on the side of a street -years ago. I’m laughing that they call themselves a treatment center when there is zero treatment. Just pull pushing there is no one on one or even group support. I was there for a week and most patients smoked and hung out in the only room they have reminiscing about their drug use. There isn’t an actual MD onsite, just a nurse practitioner who seems to follow the same treatment for every patient regardless of the reason they are there. They are also fraudulently billing their lab for tests that are completely unnecessary, and using samples that are not actually from the patient. I was billed for a blood tests , in which they never took my blood , and for a pap smear, which I obviously didn’t have either. I was tested for five sexually transmitted diseases, a test for pregnant women(I had a hysterectomy 20 years ago)and multiple tests regarding pancreatitis, all of which have absolutely nothing to do with drug or alcohol abuse. When I contacted the center I was basically told that I did have these tests done, and that they were all protocol for every patient. Really? So you bill every patient for unnecessary tests with samples that don’t exist. I wish I had the time to burn this place down in legal fees and court costs, but I am just not willing to take it on. I am hoping this review will help others be aware of the kind of place this really is so that they can choose to go somewhere else where they are treated by people who will actually help and not take advantage.

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Xavier Bottom

1 review

Mar 4, 2018

Featured

Lumiere - West Chester

Lumiere- West Chester:Selecting a rehab center is a difficult decision to make but after several weeks in the facility, I knew I made the right choice. They took the time to really understand the client and families inside and out and continue to work with the client after discharge which is critical for continued sobriety. They truly want to help people and change the perception of addiction and mental illness. I thank God there are facilities and health care staff like those I met at Lumiere who really care and want to reach out and help. The alumnae director – Scott S. – is so understanding, enthusiastic, and motivational – so down to earth, and unique, demonstrates that we are all different and unique and his approach is so spot on. The entire staff, from health care staff (Lisa, Britney, Tommy to name a few) to the kitchen, administrative and cleaning, and the returning alumnae, are all awesome. I would recommend this facility to anyone without hesitation

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1 review

Dec 7, 2017

Featured

Lumiere has put me on the right track to get my life back

I can't say enough about the clinical staff. In addition to being knowledgeable on the subject matter, kind, caring and understanding, most of them have been in recovery for a long period themselves. They get it in a way that people who have learned it in a book simply cannot, in my experience. I was also blessed to have my time here coincide with an amazing group of other clients from all parts of the spectrum based on age, race, drug of choice and religious background. I first made an attempt to get sober some 7 years ago. I got few of the tools I've been given here. I'm hopeful more than ever this was what I was missing.

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Taylor Phillips

1 review

May 17, 2017

Featured

Its is a very comfortable and safe …

Its is a very comfortable and safe environment with an all star staff that equips u perfectly with the knowledge u need to have a success and longlasting recovery

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Amy Amon

1 review

Apr 22, 2020

I would recommend Lumiere to anyone…

I would recommend Lumiere to anyone trying to get and stay sober. The staff is magnificent, the facility is top of the line in Cincinnati and the food is fabulous.

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Michele Travis

1 review

May 20, 2017

Lumiere saved my life!

Lumiere really saved my life and made me take an honest look at myself and my real problems. I've been to numerous treatment centers, including luxurious ones in Florida, and have never been to a better facility than this one. Whenever I know someone is struggling and wants help, I always always tell them about Lumiere. The staff truly care about the clients and go out of their way to help, and a lot of the time that's hard to find. They just want to help you get better, I'll always have love for them! Definitely the best treatment out there.

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Eric Cox

1 review

Sep 12, 2018

Awful experience

Awful experience. The original nurse that set up my methadone taper quit and the new nurse discontinued my methadone taper halfway through. She didn't even discuss it with me. I was brought from 30 mg one day to 0 mg the next day, which was far from the original plan. They went against the taper that was agreed upon when I entered the program. This shouldn't even have been legal for them to do. When this happened, I spoke to the clinical director who promised me they would go back to the original taper just for me to find out the next day that it wasn't true. I left that morning. This wasn't fair to me and it completely messed with my recovery. On top of this giant oversight, they are very much understaffed and most of the time only have one nurse for 40 - 45 patients. This resulted in a woman having a seizure because she wasn't given her medication on time since the med line was moving so slowly. Also, the person who does the intake information over the phone before you enter the program has been falsely advertising a good amount of information. They told me it was a 60 day program, that we were taken to the movies, bowling, and putt putting, that we had Netflix in our rooms, etc. None of this turned out to be true. None of the behavioral techs seem to know what is going on either. Whenever I asked them anything, they referred me to another person who also couldn't answer my question. The nurse practitioner is rarely there and when she is, you never see her. I had to seek her out multiple times to discuss my medications. I would go 5-10 days without seeing her sometimes. The groups don't address the patients' issues and the information given is all over the place. This place is a joke and was by far my worst rehabilitation experience. I would never recommend Lumiere to anyone.

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Yoshiko Gillette

1 review

May 17, 2017

Wonderful

Wonderful, caring facility. The staff truly cares for each individual here. They get to the root of what is causing the addiction and give you the tools to overcome it. The care doesn't stop once you leave, staff members are always ready to help if you need them. The grounds are outstanding and bring a sense of peace to the soul. The food is awesome!!! Be assured that you or your loved one will be well taken care of at this facility. I highly recommend Lumiere!

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Beth Christle

1 review

Nov 9, 2017

Lumiere worked for me and after 40 …

Lumiere worked for me and after 40 years of alcoholism I am finally confident in my recovery. The counselors were very well educated and experienced. I learned more about my disease and myself than I have all of my life. The food was abundant and very good. The rooms were comfortable and I slept well. The groups were eventful although the schedule was rigid at times it was what worked. 3 years ago I received treatment from another facility and relapsed after 4 months. Now I have the knowledge and the strength I will use for the rest of my life. Thank you to the entire staff who I know are all dedicated to helping those of us in need. -Elizabeth Christ

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Month	Average	Reviews
May 23	5.0	1
Jun 23	—	0
Jul 23	—	0
Aug 23	—	0
Sep 23	—	0
Oct 23	—	0
Nov 23	—	0
Dec 23	—	0
Jan 24	—	0
Feb 24	—	0
Mar 24	—	0
Apr 24	1.0	1

Lumiere Healing Centers reviews & trust report

Lumiere Healing Centers has a positive customer experience.

Best for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 8 positive reviews

How it compares

Reviews