HealthSource Medical Associates reviews & trust report
HealthSource Medical Associates is a telemedicine platform that specializes in virtual healthcare services, providing patients with access to personalized and compassionate care. The company offers a wide range of services, including acute care and chronic illness management, aimed at helping individuals achieve their health goals. With a focus on whole-person wellness, HealthSource Medical Associates connects patients with board-certified physicians who are trained in family medicine.
Targeting individuals seeking immediate healthcare solutions as well as those managing ongoing health challenges, HealthSource Medical Associates strives to bridge the gap in healthcare accessibility. Their mission emphasizes the importance of expert guidance and support throughout the patient's health journey, ensuring that quality care is just a click away. For more information, visit their website at hsourcemed.com.
HealthSource Medical Associates has a positive customer experience.
HealthSource Medical Associates receives overwhelmingly positive feedback from its patients, with many praising the exceptional care provided by Dr. Sally Sartin and her team.
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Reviewers highlight the professionalism, compassion, and attentiveness of the staff, noting that they make the process of obtaining FMLA and STD paperwork worry-free and efficient. Customers appreciate the quick response times and the thorough evaluations, which contribute to a smooth experience. While the majority of reviews are glowing, one reviewer mentions a delay in receiving paperwork, indicating that there may be occasional administrative hiccups. Overall, the sentiment is highly favorable, with many recommending the practice for its supportive and caring approach to patient needs.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
5.0
62
100%
-0.2
● Low
5.0 / 5 overall
=
62 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.8▼ 0.2
12-month avg
5.0
All-time
5.0
Category avg
4.4
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Feb 25
5.0
18
Mar 25
5.0
23
Apr 25
5.0
13
May 25
5.0
3
Jun 25
—
0
Jul 25
4.6
5
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 62 most recent reviews.
Top praiseof 61 positive reviews
Customer service34%
21 mentions
Fast & efficient34%
21 mentions
Professionalism23%
14 mentions
Easy to use18%
11 mentions
“I had a great experience with Dr”
On “Customer service” · Jul 30, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
Overall rating and review count for this company and similar companies
Dr. Sartin was very caring and took my needs seriously. I was able to get the help I needed quickly (next day even) where I would have waited 3+ months for an appointment. Highly recommend their telemedicine and I will be using them in the future!
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HealthSource Medical Associates is a telemedicine platform that specializes in virtual healthcare services, providing patients with access to personalized and compassionate care. The company offers a wide range of services, including acute care and chronic illness management, aimed at helping individuals achieve their health goals. With a focus on whole-person wellness, HealthSource Medical Associates connects patients with board-certified physicians who are trained in family medicine.
Targeting individuals seeking immediate healthcare solutions as well as those managing ongoing health challenges, HealthSource Medical Associates strives to bridge the gap in healthcare accessibility. Their mission emphasizes the importance of expert guidance and support throughout the patient's health journey, ensuring that quality care is just a click away. For more information, visit their website at hsourcemed.com.