Why is customer service dragging their…
Why is customer service dragging their feet? All I need is a replacement remote. I bought a lift recliner for my disabled husband, and we’re very happy with it. However, the remote cord got squished between the chair and the floor, so the chair does not work. I need a replacement remote. Despite explaining to Cheryl in 3 separate emails that my husband is now sitting in a chair that is neither safe nor appropriate for his condition, a asking for this to be expedited, I have only gotten impersonal, rote emails expressing absolutely no understanding the urgency of this situation. I tried to call and speak with someone and was met with impersonal responses such as- we can’t contact that department directly, I can’t transfer you to Cheryl, it will have to be dealt with by email. Why am I met with a brick wall? How do they not understand this situation is urgent? Do they even care? It doesn’t look like it to me.
