Imby Pet Food is a company that specializes in manufacturing and distributing pet food products for various animals. The business likely offers a range of nutritional food options designed to meet the dietary needs of dogs, cats, and potentially other companion animals. They focus on providing pet owners with quality food products to support their pets' health and well-being.
Imby Pet Food receives high praise from many customers, particularly for its vegan and hypoallergenic options that dogs seem to love. Reviewers frequently highlight the fantastic customer service, noting quick delivery and responsiveness to inquiries.
Many pets, like Otis and Jack, have shown a strong preference for Imby's food, leading to increased energy and satisfaction. However, some consumers express concerns about allergic reactions, with a few pets experiencing increased itching after switching to Imby products. Additionally, there are complaints regarding difficulties with subscription management and lack of support for cancellations. Overall, while the product quality and service are well-regarded, the issues with allergies and customer support detract from the experience for some. The sentiment leans positively, but there are notable areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: CrowdTrust rates this company 5.0, Trustpilot 4.3. Trustpilot carries the most weight (96% of the score).
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 27 | 96% |
Monthly average rating from reviews written by people · latest review Oct 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 5.0 | 1 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 3.7 | 3 |
| Feb 25 | 5.0 | 2 |
| Mar 25 | 2.0 | 1 |
| Apr 25 | 3.0 | 2 |
| May 25 | 5.0 | 5 |
| Jun 25 | 5.0 | 4 |
| Jul 25 | 5.0 | 1 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | 3.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 28 most recent reviews.
“Correcte service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Animals & Pets.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | +22% | 28 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | +2% | 458 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | −33% | 407 |
Bottom line: Imby Pet Food is #3 of 5 on overall rating in this group. On service, Lyka Pet Food scores higher (4.8 vs 4.4).
24 reviews of Imby Pet Food. Filter by what matters to you.
Over a year ago
onze hond is zot van de vegan brokjes. super gezond en hypoallergeen
Over a year ago
Fantastische klantenservice. Snelle levering & zeer bereikbaar via email. Steeds paraat om aan een goede dienstverlening te doen.
Over a year ago
Otis is extreem fan van zijn imby eten. Zowel zijn brokjes als de snacks zijn een schot in de roos!
Quick answers to the questions people ask most.
We carry a wide selection of premium dog and cat food from leading brands, including dry kibble, wet food, raw diets, and specialty formulas. We also stock food for small animals like rabbits, birds, and reptiles. Our inventory includes options for pets with dietary restrictions and allergies.
We are open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM. Holiday hours may vary, so please call ahead during major holidays.
Yes, we offer local delivery within a 15-mile radius for orders over $50. Delivery is typically available within 24-48 hours of placing your order. You can also arrange curbside pickup if preferred.
Absolutely! Our knowledgeable staff can help you select the best food based on your pet's age, size, breed, and any special dietary needs. We recommend bringing information about your pet's current diet and any health concerns.
Yes, we offer a free loyalty program where you earn points with every purchase. Points can be redeemed for discounts on future purchases, and members receive exclusive offers and early access to sales.
We accept returns of unopened pet food within 30 days of purchase with a valid receipt. If your pet has an adverse reaction to a food, we'll work with you on exchanges even for opened bags. Special orders may have different return conditions.
Yes, we stock many prescription and therapeutic diets for pets with specific health conditions. A valid prescription from your veterinarian is required for these specialized foods. We can also special order prescription diets not currently in stock.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
| ● Low |
CrowdTrust Low volume · weighted down | 5.0 | 1 | 4% | — | ● Not enough data |
Sinds kort deels over gegaan op Imby vanwege de jeuk en allergie van ons poesje. Ze ging redelijk op anallergenic van RC en Vitality hypoallergenic. Maar omdat ze toch soms nog jeuk heeft Imby geprobeerd. Sinds een paar dagen is ze helemaal los met krabben etc. Ineens zelfs weer wonden. Echt zielig en jammer. Zegt overigens mogelijk niks over de kwaliteit van het voer. Maar wel over het effect. Terwijl het juist voor katten met allergieën wordt aangeraden. Daarom 2 sterren...
onze hond is zot van de vegan brokjes. super gezond en hypoallergeen
Fantastische klantenservice. Snelle levering & zeer bereikbaar via email. Steeds paraat om aan een goede dienstverlening te doen.
Otis is extreem fan van zijn imby eten. Zowel zijn brokjes als de snacks zijn een schot in de roos!
Mijn hond Jack van 7 jaar is al jaren kieskeurig als het op voeding aankomt. Bij zijn eerste kennismaking met Imby was hij direct verkocht. Niet enkel de voeding maar ook de supplementen zijn fantastisch. Zijn vacht straalt weer en hij is actiever dan ooit!
Super product! Moest onze hond kunnen spreken zou deze dat 100% beamen!
Wij geven deze voeding inmiddels 3 jaar aan onze hond. Hij smult er nog steeds elke dag van 👍🏻
Super goede service
My dogs love their insects based food. I am also happy because I am vegetarian so I was not comfortable feeding my dogs with the suffering and CO2 impact that implies meat consumption. I want to try also the veggy option in the future.
Made a mistaken subscription, cannot cancel on the website and they never replied to any of my email. I keep getting 200€ mistaken orders PER WEEK they are not willing to help out if it profits them
De producten zullen best goed zijn. Maar mijn hond reageert niet goed op de supplementen allergie. Gebruik ze nu 11 dagen en de jeuk is toegenomen en ook het zwarte op zijn huid. Stop nu dus met deze biotica. Jammer had net 2 potten besteld. Ter aanvulling. Contact gehad met imby en hun suggereren dat het niet voor voedsel allergie is. Dat staat duidelijk vermeld??? Nu ik kan daar niets over terugvinden. Kan de potten retour doen maar wel 9 euro verzendkosten. Kom op waar blijft jullie klanten service.? Ik met zieke hond door de verkeerde supplementen en geen enkel excuses of medeleven van jullie kant???
Vandaag het proefpakket binnen onze Puck smult er van hopelijk gaat de jeuk nu ook weg
Ontzettend tevreden over Imby, mijn hond vindt het heerlijk en ik merk dat hij meer energie heeft. Het feit dat het duurzaam en hypoallergeen is, geeft me een fijn gevoel.
Zeer tevreden van de service! Ze hebben mij goed geholpen om de juiste voeding aan te raden voor mijn 2-jarige Labradoodle. Onze doodle heeft sinds een halfjaar last van allergie, vooral jeuk maar ook slechte darmen. Zeer tevreden van de voeding en ook prijs-kwaliteit heel goed voor een hypoallergene voeding!
Ideale voeding voor Labradors. Wij gebruiken de insect variant inmiddels 3 jaar en hebben sindsdien nooit meer last gekend van allergische klachten.
You can reach us by phone at our main number, visit us in-store, or contact us through our website's contact form. We typically respond to online inquiries within 24 hours during business days.
Yes, we offer bulk pricing on larger quantities and provide discounts for customers with multiple pets. We also have special pricing for local animal rescues and shelters with proper documentation.
Imby Pet Food is a company that specializes in manufacturing and distributing pet food products for various animals. The business likely offers a range of nutritional food options designed to meet the dietary needs of dogs, cats, and potentially other companion animals. They focus on providing pet owners with quality food products to support their pets' health and well-being.
This profile hasn't been claimed by the business owner.
