Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	4.9	356	100%		● Low

4.9 / 5 overall

356 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Jul 2025.

Last 3 months: 5.0
12-month avg: 4.8
All-time: 4.9
Category avg: 4.2

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Taxi Services.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Booking	Delivery	Trend	Reviews
Imperial RideThis company	4.9 out of 5 (good)	100 out of 100	4.9 out of 5 (good)	4.8 out of 5 (good)	4.7 out of 5 (good)	—	356
BJS Home Delivery	4.5 out of 5 (good)	100 out of 100	4.6 out of 5 (good)	—	4.6 out of 5 (good)	—	1,999
DB Schenker Sverige	4.1 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	—	—	—	1,000
ThePackengers	4.4 out of 5 (good)	100 out of 100	4.3 out of 5 (good)	—	4.3 out of 5 (good)	—	1,000
Tesla	1.9 out of 5 (poor)	100 out of 100	1.7 out of 5 (poor)	1.0 out of 5 (poor)	1.2 out of 5 (poor)	—	1,000

Bottom line: Imperial Ride is #1 of 5 on overall rating in this group.

Hannah

1 review

Sep 6, 2022

Shocking and totally unacceptable!

I booked this company to take my 4 colleagues who had been working overnight in London up to their next job in Glasgow. I gave clear instructions that the guys needed to sleep on the journey, which is why we paid £1250 for the comfort of a nice vehicle and a professional driver. Here is the feedback I got from the lead passenger: "I think the easiest way to put it was that our driver was woefully underprepared for a trip of 6hrs!! On arrival/collection of us, he put the Glasgow postcode into google maps and realised it was a 6hr journey - he made a brief comment about this being a long drive! When leaving the hotel, he was fiddling with the vehicle's inbuilt sat nav rather than following the route that was being show via google maps on his phone. This led him to take an incorrect turning, and led us into a huge traffic jam caused by an accident on the A40 - the google sat nav journey time instantly jumped from 6hrs 30 to 7hrs 15 - all because he was faffing about. I then had to navigate hime out of London using my phone as we sat in traffic for over an hour. The journey from there didnt improve much! We made a stop at around 11am as the driver mentioned he had not yet had breakfast, so a 45 minute stop was made at Oxford. We also had a rather unexpected pull into an emergancy refuge on a smart motorway (one of the yellow laybys for extreme emergencies) so he could splash water on his face to help stay awake. Due to these issues, and at times a somewhat erratic driving style, i remained awake (apart from a brief 5 minute nap) the whole way to Glasgow to ensure the driver knew where he was going, as well as the driver staying awake for the whole trip. We thought we might feed this back to you in case there was ever a need to hire a similar vehicle for a journey again, and to basically never use that company/agency again!" I put a complaint in to the company and initially they did not call me back. I called back again and this time I received an email with a "goodwill gesture" of 10% of our next booking!! What a joke! I expected more to be done.

Report

Month	Average	Reviews
Sep 24	5.0	2
Oct 24	4.4	7
Nov 24	5.0	2
Dec 24	5.0	6
Jan 25	4.3	4
Feb 25	5.0	3
Mar 25	—	0
Apr 25	5.0	2
May 25	5.0	1
Jun 25	5.0	1
Jul 25	5.0	2

Imperial Ride reviews & trust report

Imperial Ride has a positive customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 343 positive reviews

Top complaintsof 7 negative reviews

How it compares

Reviews

Customer reviews (356)

Brilliant Service

Prompt and professional service

They charged n extra 70 pound for…

Always professional and on time!

Alternatives to Imperial Ride

BJS Home Delivery

DB Schenker Sverige

ThePackengers

Tesla

Gruppo Autotorino

Argus Car Hire

The CrowdTrust Experience⭐

Have been using this company for years Yes for about 5 years.

Very reliable service and friendly…

Raheim was amazing from start to…

We had a wonderful drive with Mohammed…

Great service on time clean transport…

Shocking and totally unacceptable!

Would recommend

Excellent service

Excellent Five Star Service

Had a amazing ride with Noori this…

Better Communication

Timely and professional. Mr Naseer has a knowledge of London. We enjoyed the ride with.

Saved my summer holiday! Book without hesitation

Highly recommend

Great service from Imperial.

Wedding Car booked and it was perfect

About Imperial Ride

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