Innovative Gas Services is a heating and plumbing company based in Pembroke Dock, specializing in a range of heating solutions for residential and commercial customers throughout Pembrokeshire, Cardiganshire, and Carmarthenshire. The company offers a variety of services, including new boiler installations, repairs, and annual maintenance, ensuring reliable heating solutions tailored to customer needs. As Worcester-Bosch accredited and Gas Safe registered installers, Innovative Gas Services prioritizes safety and quality. They provide energy-efficient boiler options designed to help customers reduce energy bills, alongside services such as landlord safety checks and full central heating installations. With over 19 years of experience in the heating sector, the company's qualified team is committed to delivering professional and dependable service to its clients.
Reviewers consistently praise Innovative Gas Services for their exceptional service and quick response times. Customers highlight the company's professionalism, noting that they are kept informed throughout the installation and repair processes.
Many express gratitude for the swift resolution of urgent issues, such as restoring water supply within hours. The positive experiences extend to boiler repairs, where Innovative Gas is credited with successfully fixing problems that other engineers could not resolve. Additionally, the customer service is described as excellent, with long-term users emphasizing reliability over the years. Overall, the feedback reflects a strong satisfaction with the quality of work and the staff's attitude. Innovative Gas Services earns high marks for their commitment to customer care and effective solutions.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 5.0 | 7 | 100% | ● Not enough data |
Monthly average rating from reviews written by people · latest review Jan 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 24 | 5.0 | 1 |
| Mar 24 | — | 0 |
| Apr 24 | 5.0 | 3 |
| May 24 | — | 0 |
| Jun 24 | — | 0 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 7 most recent reviews.
“From first contact to the completion of the installation of our log burner and flue we were very happy with the servi...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · HVAC Services.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | 5.0 out of 5 (good) | 67 out of 100 | — | 7 |
| 2.6 out of 5 (poor) | 100 out of 100 | — | 1,129 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | 195 | |
| 5.0 out of 5 (good) | 100 out of 100 | 0% | 192 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 103 |
Bottom line: Innovative Gas Services is #1 of 5 on overall rating in this group.
7 reviews of Innovative Gas Services . Filter by what matters to you.
Over a year ago
I was desperate to get the water back on for medical reason's. My cousin phoned them they was with me with in the hour .you couldn't ask for more, gone in less than 2 hours all fixed and cleaned up af... See more
Over a year ago
I needed advice on a new system and hot water storage. What can i say. They were proffessional from start to finish. Kept me informed as the job was progressing and nothing was too small a detail. Am... See more
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
From first contact to the completion of the installation of our log burner and flue we were very happy with the service we got. Jo kept us informed as the job was progressing and Corey and the guys were very friendly, professional and worked cleanly, five star. Would definitely recommend them. Bex and Dave
I was desperate to get the water back on for medical reason's. My cousin phoned them they was with me with in the hour .you couldn't ask for more, gone in less than 2 hours all fixed and cleaned up after them .fantastic. I would give them 10 stars not 5 . Thankyou. You were brilliant.
I needed advice on a new system and hot water storage. What can i say. They were proffessional from start to finish. Kept me informed as the job was progressing and nothing was too small a detail. Amazing job. Lovely warm house. Hot water and I'm fully confident our heating will last. Thats guys. Amazing job. Very proffessional. 5 stars
Had a few problems with my boiler in the past had different gas engineers out to fix the problem but no one managed to actually fix it phoned Innovative gas they came out and sorted it on the first visit very professional wouldn’t use anyone else now
Excellent customer service and fast response! Have used for 5 years and they have never let us down! First class you will not be disappointed!
I originally called out British Gas when my boiler broke and after waiting a week for them to come out I ended up kicking them out of my house. So I needed a gas boiler engineer fast. My neighbour recommended Innovative Gas Services and they came out the same day. Got my boiler working and came back a few days later to fit a new part. They went above and beyond and walked me through how to use my boiler too because I had never had gas before. They were absolutely brilliant. Cost was really good compared to BG and they issue paperwork and certification in good time. I honestly wouldn't go anywhere else now.
I wanted a multi fuel stove and chimney liner. They suggested a stove that fits a standard opening after the insides were largely chopped away. The three who came did a very good job being careful of the carpets etc. All went perfectly from my point of view, think they hit a couple of snags. All very good and I am very hot.
Innovative Gas Services is a heating and plumbing company based in Pembroke Dock, specializing in a range of heating solutions for residential and commercial customers throughout Pembrokeshire, Cardiganshire, and Carmarthenshire. The company offers a variety of services, including new boiler installations, repairs, and annual maintenance, ensuring reliable heating solutions tailored to customer needs. As Worcester-Bosch accredited and Gas Safe registered installers, Innovative Gas Services prioritizes safety and quality. They provide energy-efficient boiler options designed to help customers reduce energy bills, alongside services such as landlord safety checks and full central heating installations. With over 19 years of experience in the heating sector, the company's qualified team is committed to delivering professional and dependable service to its clients.
This profile hasn't been claimed by the business owner.
