Insight Energy Renewables Ltd is a UK-based company specializing in sustainable energy solutions, focusing on the supply and installation of solar photovoltaic (PV) systems, battery storage, and electric vehicle (EV) charging solutions. The company serves both residential and commercial clients, providing customized energy systems designed to meet the unique needs of each customer. With a commitment to innovative technology, Insight Energy aims to facilitate the transition towards renewable energy sources. Located in East Anglia, Insight Energy's skilled in-house team is dedicated to planning, designing, and maintaining energy solutions that optimize efficiency and sustainability. As a B Corp™ certified company, Insight Energy adheres to rigorous social and environmental performance standards, reinforcing its dedication to ethical practices and transparency in the renewable energy sector. Through high-quality service and products, Insight Energy empowers its customers to embrace a more sustainable future.
Insight Energy Renewables Ltd receives high praise for its customer service and installation processes, with many reviewers highlighting the helpfulness of staff like Steve and Kristian. Customers appreciate the smooth installation of EV chargers, noting that the team is accommodating and provides clear explanations about their services.
However, a significant concern arises from one critical review, which claims that many positive reviews appear fake and expresses dissatisfaction with customer service. Despite this, the overwhelming majority of feedback reflects a positive experience, particularly regarding the efficiency and professionalism of the installation team. Overall, Insight Energy is viewed favorably, though the authenticity of some reviews raises questions for potential customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 4.4 | 7 | 100% | — | ● Not enough data |
Monthly average rating from reviews written by people · latest review Aug 2024.
| Month | Average | Reviews |
|---|---|---|
| Nov 23 | 5.0 | 1 |
| Dec 23 | — | 0 |
| Jan 24 | 5.0 | 1 |
| Feb 24 | 5.0 | 1 |
| Mar 24 | — | 0 |
| Apr 24 | — | 0 |
| May 24 | — | 0 |
| Jun 24 | — | 0 |
| Jul 24 | — | 0 |
| Aug 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 7 most recent reviews.
“Spoke to Steve in customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Solar Energy.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | 4.4 out of 5 (good) | 67 out of 100 | — | 7 |
| 4.6 out of 5 (good) | 100 out of 100 | +7% | 650 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 19 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 17 | |
| 4.4 out of 5 (good) | 100 out of 100 | — | 1,000 |
Bottom line: Insight Energy Renewables Ltd is #5 of 5 on overall rating in this group.
7 reviews of Insight Energy Renewables Ltd. Filter by what matters to you.
Over a year ago
Spoke to Steve in customer service. Very helpful and polite sorted issue.
Over a year ago
I had a wonderful chat with Stephen aka Steve as he said he likes to be called. He was very helpful didn't leave me on hold for long and was very quick with dealing with my problem. I only hope to get... See more
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Obviously all the reviews are fake for this company. Never have I had to deal with such diabolical customer service, it's basically no existent. They're just another 3rd party company sucking money out of struggling consumers, there's literally no need for them. I detest then in every way possible.
Spoke to Steve in customer service. Very helpful and polite sorted issue.
I had a wonderful chat with Stephen aka Steve as he said he likes to be called. He was very helpful didn't leave me on hold for long and was very quick with dealing with my problem. I only hope to get him on call the next time i phone up.
Insight Energy installation of my S&P Charger was effortless and smooth experience. Being new to the EV space all options was made cleared and accommodated all my requirements. Tom & Jack handled the process with so much expertise and making it, a stress free installation. Highly recommended Insight Energy Solar. I will definitely comeback for solar installation. Kudos to your team
Kristian gave me some great advice about an EV charger and install. Price was fair and he took the time to explain what made their quote superior to others to justify a slightly higher price which I was happy to pay. His team came out as arranged and did a great job on the install, no mess and even worked around items in the garage and loft. All certs sent by email and details of logins etc for the charger.
Very good service arrived on date booked sorted out electrical problem very quickly
Adam Day was the only electrician to reply to my request on Trust a trader. He accepted the urgency of my query and was very communicative before arriving on ti.e and solving the electrical issue. I would highly recommend this company
Insight Energy Renewables Ltd is a UK-based company specializing in sustainable energy solutions, focusing on the supply and installation of solar photovoltaic (PV) systems, battery storage, and electric vehicle (EV) charging solutions. The company serves both residential and commercial clients, providing customized energy systems designed to meet the unique needs of each customer. With a commitment to innovative technology, Insight Energy aims to facilitate the transition towards renewable energy sources. Located in East Anglia, Insight Energy's skilled in-house team is dedicated to planning, designing, and maintaining energy solutions that optimize efficiency and sustainability. As a B Corp™ certified company, Insight Energy adheres to rigorous social and environmental performance standards, reinforcing its dedication to ethical practices and transparency in the renewable energy sector. Through high-quality service and products, Insight Energy empowers its customers to embrace a more sustainable future.
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