Great customer service
Great customer service. Just not thrilled with the shipping company, otherwise an excellent experience.

Ingrams Water & Air is a wholesale provider of heating, air conditioning, and water filtration systems, offering products from well-known brands such as Goodman, MrCool, GeoCool, Trane, and Gree. The company specializes in delivering a wide range of central air conditioning units, heat pumps, and generators, catering to both residential and commercial customers. With a focus on energy efficiency and reliability, Ingrams Water & Air serves contractors and consumers looking for affordable HVAC solutions. The company’s extensive product catalog includes options for indoor air quality and alternative energy products, making it a comprehensive resource for those in need of climate control systems. Customers can access detailed product information and shop conveniently through the company's website, iwae.com.
Ingrams Water & Air receives high praise for its customer service, with many reviewers highlighting the helpfulness and responsiveness of staff members like Lindsey and Brandy. Customers appreciate the knowledgeable frontline servers who provide quick assistance and expedite orders effectively.
However, there are significant complaints regarding product reliability, particularly with the Mr. Cool mini-split units, which have faced multiple compressor failures. Some consumers express frustration with the company's shipping policies and lack of communication, noting difficulties in reaching customer service when issues arise. While many customers report satisfaction with their purchases and the overall service experience, the negative feedback about product quality and customer support consistency cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Lindsey provided fantastic customer service”
“Ingrams customer service said there is nothing they can do”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | 3.5 out of 5 (good) | 3.2 out of 5 (fair) | +5% | 743 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | — | 1,004 |
Bottom line: Ingrams Water & Air is #3 of 5 on overall rating in this group.
1,000 reviews of Ingrams Water & Air. Filter by what matters to you.
Great customer service. Just not thrilled with the shipping company, otherwise an excellent experience.
Mi experiencia de compra fue increíble. El personal fue muy atento y amable. Los productos disponibles eran de alta calidad y a un precio razonable. Definitivamente regresaré para futuras compras.
I used Ingrams Water & Air and they have been consistently positive, establishing it as a trusted source for heating, cooling, and indoor air quality solutions. They were knowledgeable with their service.
Ordering process went well, Patricia, was the sales rep. Order was made on Jan 15th and now eight days later have not received any shipping or delivery updates other than confirmation of actual order, I would have thought this order would have moved along a little quicker. That said, I'm ok with the order so far, just hope I get it in the near future. A quick update (1/28/24), received my cleaning kit a little later the same day I wrote the initial review- so all is well. I would recommend giving buyers more delivery or tracking info.
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Delivery was slower than expected and I was told that I would receive a line set of which I didn’t receive. Installation was easy and unit performed correctly.
I like buying from Ingrams. The equipment I wanted was on sale and in stock. I was surprised they charge for shipping where in the past shipping was free. I’m not happy about ABF being the shipping company. I live in Rural California and ABF has said each time they don’t have a full truck so deliveries are delayed. Sometimes a week or more. Very sad
overall, good support.
Promped service
You need to explain to your costumers how long the wait is going to be a year and a half is too long. Your people are great and very helpful that is the only thing that helped keep me calm.
Easy to install
Customer service was great and helpful, shipping could have been better, received heat pump in two days but air handler a week later, Lindsey was very good to respond and move things along.
I ordered the 4 ton geo thermal heat pump and 4 ton ground loop kit in may . The loop kit was in stock and I received it with in a week .the heat pump unit was back ordered. Said I should receive it in mid November . I actually just got it in the first week of December. However Tammy did a great job with answering my questions quickly And updating me
Very courteous with a very stressful situation
better pricing
They were very polite and extremely professional in the manner that they conducted business and was quick to answer my emails and phone calls. however i'm not sure if it was the vendor or Ingrams who stumbled on the shipping date and tracking of my order because just out of the blue one day I was contacted by O.D. for the delivery which was scheduled for the very next day but i was very fortunate in that i just so happened to be off that very day for other personal reasons and was able to receive my wiseway pellet stove.....Overall I gave 4 stars because of the short notice of delivery but I HIGHLY recommend to anyone to do business with these wonderful people....🤗
Only problem was tracking number aside for averrit but kept coming up DHL.Talked with Eric and resolved the issue.Other than that everything was excellent.Thank You
Left two messages for April and no return call Kenny finally helped
Ingrams did great, excellent customer service. The T-Force shipping company on the other hand was horrible. They set a "customer confirmed delivery appointment" without ever contacting me. The date/time was very inconvenient but I took off of work to receive the shipment as it was important. Low and behold they did not show up and blamed it on low staffing. The only way for me to guarantee a time of receipt without taking another full day off of work was to go pick it up will call. The Portland T Force agent Deb was rude and unprofessional. If you're going to set a fictitious appointment, you should probably choose one you can follow through with unapologetically and not blame it on low staffing. Start paying better wages and maybe you won't be low on staff.
Would have gotten 5 stars but it took a week to ship my product. Don't understand that. Other then that everything good.
Ingrams Water & Air is a wholesale provider of heating, air conditioning, and water filtration systems, offering products from well-known brands such as Goodman, MrCool, GeoCool, Trane, and Gree. The company specializes in delivering a wide range of central air conditioning units, heat pumps, and generators, catering to both residential and commercial customers. With a focus on energy efficiency and reliability, Ingrams Water & Air serves contractors and consumers looking for affordable HVAC solutions. The company’s extensive product catalog includes options for indoor air quality and alternative energy products, making it a comprehensive resource for those in need of climate control systems. Customers can access detailed product information and shop conveniently through the company's website, iwae.com.
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