Japan Crate is an online subscription service that offers a curated selection of Japanese snacks and candies delivered monthly to customers around the world. The company's primary focus is on introducing international consumers to authentic Japanese treats, providing a unique taste of Japanese culture. Each crate typically includes a variety of popular snacks, drinks, and occasionally, collectible items that reflect the latest trends in Japan. The target market for Japan Crate includes snack enthusiasts, individuals interested in Japanese culture, and those seeking unique gift options. The service appeals to both adults and children, making it a family-friendly option for those looking to explore new flavors. Through its user-friendly website, japancrate.com, customers can easily subscribe and choose from different crate options, ensuring a convenient and enjoyable experience for all snack lovers.
Japan Crate receives a mix of positive and negative feedback from consumers. Many reviewers express their love for the variety and authenticity of the Japanese snacks included in the crates, highlighting the excitement of receiving a box filled with unique treats.
Customers appreciate the fast shipping and the quality of the products, with some noting improvements since the acquisition by Bokksu. However, significant complaints arise regarding order fulfillment and customer service. Numerous people report long delays in receiving their crates, with some waiting months without any communication from the company. Issues with packaging and confusing subscription management also contribute to dissatisfaction. Overall, while Japan Crate offers delightful products, the inconsistency in delivery and customer support leaves many consumers frustrated.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 1,000 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| May 24 | 4.0 | 1 |
| Jun 24 | — | 0 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Their customer support is Madness 🔥 , never received a reply faster then 20 hours”
“First their shipment was stuck in customs, then the package was lost in transit (it hadn't even been provided to the...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Specialty Foods.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.9 out of 5 (good) | 100 out of 100 | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 2.9 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: Japan Crate is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 3.0).
500 reviews of Japan Crate. Filter by what matters to you.
I have been receiving Japan crates since almost the very beginning of the company. In the years that I’ve been receiving crates I’ve only once had an issue, I received a crate from the previous month. Customer service was quick to refund me for that month. If your thinking about trying them out please do. You won’t be disappointed, the selection is always changing and there are always new treats to try.
I have been a subscriber for a year. Delivery never failed. The variety of flavors and styles is a surprise every month. For ramen lovers, nothing better.
It is worth the wait. Good selections all the time.
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Great service! Just have a little patience with the shipping & you’ll always love what you receive!
Awesome and varied items I have never had the chance to try before.
I have been ordering a box once in a while for a couple of years now. While this time the shipping was a bit delayed, the support team quickly responded to my questions and provided me with the necessary info. The boxes themselves are very nice and well worth the wait.
Avoid this company at all costs. I have no idea how are they legally allowed to operate like this, the whole service is a mess, they will lie to you, they will try to scam you at every moment possible, you will have to constantly fight to get anything for your money, and even if you do, it will arrive months later. The customer support is 1000% completely useless. If you think about giving them any money, PLEASE just DON'T.
I ordered a crate back in December, when it didn't ship on time I got in contact and they said they'd get back to me when it does. Cut to about a month later and nothing so I email again, same thing. Finally I get in contact again to ask what happened and they tell me it's been too long for a refund and have the audacity to offer me a discount code if I want to buy another. 0/10 scam company
Ordered a crate on the 18th of December, enquired about the status of the order on the 30th of December, and was told it would be shipped within 2 weeks from that date in a copy-and-paste message. Asked again a month later, including a request for a refund, and I got exact same response. My account was deleted from the site and I was unable to even view my order. Would not recommend to anyone.
Ordered a crate in April for it to come in May. Around the last week of April it was fulfilled (26th April). Then after no updates for 2 weeks I reached out and they said they havent dispatched it yet and will do in a couple of days. After another 5 days I contacted again and they updated me with a tracking number saying it has now been dispatched. After another 2 weeks of waiting for the tracking to update I contacted them again and the reply I got is that it still has not been dispatched. They happily took my money but refuse to sent over the product, I have wrote countless emails for some form of explenation but the customer service just ignores me or half heartadly replies saying its not even dispatched after over a month of waiting. I will never recommend them and never use them again. Courier shipping estimate = 7 days (Pitney Bowes Expedited Parcel Service) Below please find daily updated updates starting from the already month late "shipped date - 17th May": 19th May 2022: Tracking provided "Package Label Created" DAY 1: No tracking, No update. | 21/05/2022 DAY 2 : No tracking, No update. | 22/05/2022 DAY 3 : No tracking, No update. | 23/05/2022 DAY 4 : No tracking, No update. | 24/05/2022 DAY 5 : No tracking, No update. | 25/05/2022 DAY 6 : No tracking, No update. | 26/05/2022 DAY 7 : No tracking, No update. | 27/05/2022 DAY 8 : No tracking, No update. | 28/05/2022 DAY 9 : No tracking, No update. | 29/05/2022 DAY 10 : Tracking at USA Global shipping centre. | 30/05/2022 (Keep in mind, they ship from the USA, not Japan, my guess they just shipped it) DAY 11 : USA Customs Declaration. | 30/05/2022 DAY 12 : Shipped from global shipping centre to destination country. | 31/05/2022 DAY 13 : No update. | 01/06/2022 DAY 14: In transit with destination carrier | 02/06/2022 DAY 15: No update. | 03/06/2022 DAY 16: No update. | 04/06/2022 DAY 17: Cleared customs. | 05/06/2022 DAY 18: No update. | 06/06/2022 DAY 19: No update. | 07/06/2022 DAY 20: No update. | 08/06/2022 DAY 21: Delivered. | 09/06/2022
Ordered crates on the 1st of April and 1st of May. Neither has shipped, neither has been allocated a tracking ID despite the "shipped within a week" claims. Only response I got from CS was the generic "Item is preparing for shipping you'll get a tracking no. in a few days" which was nearly a month ago. Since then CS has failed to respond to follow up requests regarding the package status, it's truly shocking that they have so little regard for their customers that they hide behind scripted responses and stall tactics instead of actually addressing concerns. The companies quick enough to bombard you with emails about their latest crates and offers but apparently can't manage their core responsibilities.
They sent the wrong box and now refuse to replace it. Customer service is abrupt and rude. Buyer beware.
FINAL UPDATE: In the end, it was my credit card company that erred when issuing the rebill. However, had Japan Crate been more responsive at first, it never would have been an issue to begin with. That said, the customer service manager that I dealt with these past several weeks was apologetic, sincere, quick to acknowledge the error, and - most of all - helpful. He did the hard work to provide me with the information that allowed me to pursue the case with my cc company - who was not so helpful it turns out - and when we had that all sorted, he was quick to deal with the fact that I had only receive one crate. While I have been dealing with this for more than two months, his effort, help, and honesty is why I am changing my rating from 1 to 3 stars. --- UPDATE: This has been a huge mess, and it took more than a month, and posting this review, and filing a complaint with the FTC before I was connected to a customer service manager - but I must say that the customer service manager I am working with now has 1) owned up to the mistakes made, which is honorable and uncommon these days, and 2) has, I believe, been genuinely working hard to get it sorted out. At this stage, it seems like my bank is actually the bigger obstacle to getting this settled. I have retitled the review, but I still recommend caution as it took over a month to get real help, I still have not gotten a refund (though this may have something to do with my bank), and I still have only received 1 of the 3 crates my brother ordered for us.The real bottom line - if you ever have to open a dispute, DO NOT close it! --- My brother, who is stationed in Okinawa, gave me, my parents, and my siblings each a 3-month gift subscription for Christmas. We thought it was a great gift, but... I am not going to really address how we only received one box and the effort we had to go through to get that. Nor that my sister, and youngest brother never received any of their crates and my parents, too, have only received two. There are plenty of reviews about their shipping procedures. My issue is that I had a gift subscription. It was supposed to run it’s course and then be done. I read all the fine print. In late March, though I had not yet received a crate, I did receive a renewal notice. I reached out to customer service and said, I didn’t think my subscription was supposed to renew because it was a gift, and then said - just to be sure - please do not renew it. Well, they charged my credit card $143.85 on March 26, 2022. (I am still unsure of how they had it or how they ran the charges with the wrong expiration date.) I had to reach out to customer service two more times before they responded and by then I had filed a dispute with my credit card company. I am trying to keep this somewhat brief so I will just say that it took days of back and forth before they even checked to see if my subscription had been set up as a gift. When they finally did, they saw it WAS in fact a gift subscription and said they would refund me, but they could not because of the “chargeback” - the credit I had received because of the open dispute - and I would need to cancel that. I then made the biggest mistake ever, knowing they get charged for a dispute and wanting to be nice, I cancelled it so they could refund me. Dumb, dumb, dumb! For a time they said they still couldn’t do it, then said they had, and it would post in 5-7 business days. I waited until day 8 and then informed them I had not received a refund. DAYS and DAYS of back and forth and “you need to work this out with your bank, our system shows we refunded you.” They sent me screen shots that "showed" I had been refunded, but the images had no dates, reference ID numbers or transaction numbers. In other words, nothing that could be tracked or verified. I called my bank - NO record of any refund attempt. Then they changed their story back to, "we can’t refund you because we didn’t receive the charges." So, I called my bank and asked to reopen the dispute - something I had been told I could do when I cancelled it. Well, dispute resolution found that Japan Crate had accepted the charges on April 7, 2022 and I needed to appeal to them to provide a refund. Seems simple, right? I have a letter stating they accepted the charges. The only problem - JAPAN CRATE WILL NOT RESPOND TO MY EMAILS. They are completely ignoring me now. I have been trying to get a response for a week. They have $143.85 of my money that they have NO right to - they have admitted this was their mistake - and they will not return it or even give me the courtesy of a response. Needless to say, I have escalated this with my credit card company. I have reached out to the Office of the Attorney General in my home state to see if I have any options there. I have reached out to the Office of Consumer Affairs and filed a complaint with the Federal Trade Commission.
I ordered the March Crate and I didn't get a tracking number. A few weeks pass by, I asked them where the crate was. Waited nearly a week for them to answer. Got asked to confirm my adress. Waited nearly a week again for the next answer. The customer support was painfully slow, but kind (for that they deserve the star). They agreed to send a new one. Perfect, surely it would arrive this time. Right? A few weeks go by, I ask them for tracking number. This time I got one. This is where I discover that they scam people. They create a shipping label so that it seems that is has shipped. But they don't send it out. I've called DHL and they confirmed that there were no package up for collection. I sent all the details to my bank and requested a chargeback. I demand a full refund! It seems that they selectively send out some packages to seem reliable, but from what I've seen A LOT of people haven't seen traces of their packages. It's not worth the headaches, folks! Edit: They (customer service team) clearly stated that the parcel was shipped. So apparently they lie to customers since the issues are known beforehand. I have been waiting for nearly 3 months (25th February), and DHL still hasn't picked up the crates!? If you are going to lie, use a better one. I'll let my bank handle this since my trust for this company is as lost as the packages. Update: My bank refunded me, and two packages came a few weeks ago. Will I ever trust this company with my money again? Nope. Just wanted to be honest and said that I got all three packages, but unacceptabely late and the customer support (or lack of) is not something I even wish upon my worst enemy.
I echo everything that has been said here. A total rip off. I am going to ask for my money back as they have been dodging my request for an update with generic "we are working on it". Update: they keep screwing with me. They emailed me, word for word, exactly the same email response they sent over a month ago. They have been waiting for that courier pick up for a while. They dodge my questions or simply don't respond at all. Seriously, save yourself the headache, don't buy from this company. Update: 6 weeks and counting. $700 canadian down the drain. This is a total scam.
Echoing what so, so many previous reviews have already brought up: I never received the crate I ordered, so that is a fair amount of money down the drain. I placed my order on Feb 21st, and ended up assuming pretty quick that I might not receive anything at all due to shipping issues between Japan and Germany, which would not be the company's fault, considering the current situation. ...Except then I received an email from customs/DHL, because my package had made it into the country against all odds by early April! Don't think this is a success story, though: customs was asking me for a proof of payment, which is where it all went south for me. As much as I could prove to them that I had paid some $45 for this, Japan Crate saw it fit to declare the value at $4.90. That's a bit of an awkward discrepancy (and I'm not even going into the part where the mail from customs didn't mention the lucky bag at all, I'd given up on that part of my order a long time ago by that point). Long story short, customs doesn't like to be scammed, I obviously did not end up receiving my package. I don't know if it was returned to sender, though I assume it was; what I know for sure is that I won't see my money again. Order #2395
Casi 3 meses de que hice la compra, más de 2 meses desde que fue enviado y no llega nada... Lo único que recibo son correos invitandome a comprar más cosas.
Japan Crate is an online subscription service that offers a curated selection of Japanese snacks and candies delivered monthly to customers around the world. The company's primary focus is on introducing international consumers to authentic Japanese treats, providing a unique taste of Japanese culture. Each crate typically includes a variety of popular snacks, drinks, and occasionally, collectible items that reflect the latest trends in Japan. The target market for Japan Crate includes snack enthusiasts, individuals interested in Japanese culture, and those seeking unique gift options. The service appeals to both adults and children, making it a family-friendly option for those looking to explore new flavors. Through its user-friendly website, japancrate.com, customers can easily subscribe and choose from different crate options, ensuring a convenient and enjoyable experience for all snack lovers.
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