Japan Crate is an online subscription service that offers a curated selection of Japanese snacks and candies delivered monthly to customers around the world. The company's primary focus is on introducing international consumers to authentic Japanese treats, providing a unique taste of Japanese culture. Each crate typically includes a variety of popular snacks, drinks, and occasionally, collectible items that reflect the latest trends in Japan. The target market for Japan Crate includes snack enthusiasts, individuals interested in Japanese culture, and those seeking unique gift options. The service appeals to both adults and children, making it a family-friendly option for those looking to explore new flavors. Through its user-friendly website, japancrate.com, customers can easily subscribe and choose from different crate options, ensuring a convenient and enjoyable experience for all snack lovers.
Japan Crate receives a mix of positive and negative feedback from consumers. Many reviewers express their love for the variety and authenticity of the Japanese snacks included in the crates, highlighting the excitement of receiving a box filled with unique treats.
Customers appreciate the fast shipping and the quality of the products, with some noting improvements since the acquisition by Bokksu. However, significant complaints arise regarding order fulfillment and customer service. Numerous people report long delays in receiving their crates, with some waiting months without any communication from the company. Issues with packaging and confusing subscription management also contribute to dissatisfaction. Overall, while Japan Crate offers delightful products, the inconsistency in delivery and customer support leaves many consumers frustrated.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 1,000 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| May 24 | 4.0 | 1 |
| Jun 24 | — | 0 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Their customer support is Madness 🔥 , never received a reply faster then 20 hours”
“First their shipment was stuck in customs, then the package was lost in transit (it hadn't even been provided to the...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Specialty Foods.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.9 out of 5 (good) | 100 out of 100 | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 2.9 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: Japan Crate is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 3.0).
500 reviews of Japan Crate. Filter by what matters to you.
Ordered a crate almost a month ago and its still not shipped, contacted customer support but did not get any reply for 4 business days (my spam folder is empty too). Opened another ticket today so hopefully i get a reply this time. Ignoring your customers is not a good look. Edit: My box was just shipped, looks like they had limited flights available but customer service is pretty slow replying to tickets 4/5
I love this box , it is full of cute things and very useful .It's a bit expensive to me so I try to buy the ones that I like the most , but is a very nice box and it always came on time to my home .
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
This company is awesome! The team is absolutely amazing and the products are equally as amazing! Been with this company for years and have not once regretted subscribing! I actually just got the 3 month plan and I know I won't regret it whatsoever! Getting their crates make my life so much better
What's not to love about doki doki crate!? So much can be said about it. The adorable plushies you can get. Exclusive items that are gard to find anywhere else. Super kawaii items from the best brands like Sanrio or Sailor Moon. I simply love everything about doki doki crate. A hundred percent recommended!
The September crate was so adorable and had useful items like the pink Pokemon pencil pouch and Sumikko Gurashi holder! ^^
I love this shop ! Ive been subscribed for quite a while and have no complaints !
Ordered a Japan snack crate September 24, 2021 and still haven’t received it and it’s has no been 3 weeks & 3 days. I’ve sent two tickets and have gotten NO reply. On October 02, 2021 it told me I had shipped and that is the last I’ve heard about it or gotten any information. They don’t provide you with any tracking number or anything to see where it is. I’m very upset and feels scammed. As I’m in the US they said it’d take about two weeks (on their website, it says US takes about 1-2 weeks.) and it has almost been a month for me. Edit: I gotten a reply, sadly their emails were going to spam. But they’ve cleared everything up for me. So hopefully here soon I’ll be getting it.
I look forward to getting my Doki Doki crate every month, and so does my daughter! There is ALWAYS at least one absolutely adorable thing in it, often more than 2! The stuffies and mini plushies and everything we get is great quality and SO FRIGGIN CUTE!
Has a very professional site and trustworthy toys for kids
great cute products
Very god service abd very cute items .
Japan Crate is an online subscription service that offers a curated selection of Japanese snacks and candies delivered monthly to customers around the world. The company's primary focus is on introducing international consumers to authentic Japanese treats, providing a unique taste of Japanese culture. Each crate typically includes a variety of popular snacks, drinks, and occasionally, collectible items that reflect the latest trends in Japan. The target market for Japan Crate includes snack enthusiasts, individuals interested in Japanese culture, and those seeking unique gift options. The service appeals to both adults and children, making it a family-friendly option for those looking to explore new flavors. Through its user-friendly website, japancrate.com, customers can easily subscribe and choose from different crate options, ensuring a convenient and enjoyable experience for all snack lovers.
This profile hasn't been claimed by the business owner.
