Jayman Estate Agents is an independently owned property services company established in 1989, specializing in sales and lettings across South Staffordshire and the West Midlands. With a strong presence in towns such as Lichfield, Cannock, Stafford, Burntwood, and Walsall, the company caters to homeowners, landlords, and tenants seeking reliable real estate services. The company offers a comprehensive range of services, including residential sales, lettings, independent mortgage advice, property surveys, and commercial property consultancy. Jayman Estate Agents is committed to achieving optimal results for their clients, providing expert guidance throughout the property transaction process. Their dedication to customer satisfaction and industry expertise makes them a trusted choice for those navigating the local real estate market.
Jayman Estate Agents receives overwhelmingly positive feedback from customers, who frequently highlight the friendly, supportive, and professional service provided by the staff. Reviewers appreciate the efficient communication and guidance throughout the property selling and renting processes, with many noting the helpfulness of specific team members like Kelly and Louise.
Landlords express satisfaction with the agency's ability to find reliable tenants quickly, contributing to a smooth experience. However, a small number of reviews mention negative experiences, particularly regarding issues with tenant management and communication during property purchases. Some customers report feeling neglected or frustrated due to a lack of proactive updates.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 139 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2024.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 1.0 | 1 |
| Aug 24 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 139 most recent reviews.
“This was a very emotional sale, as this was our family home for the last 60 years”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 139 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | — | 1,000 |
Bottom line: Jayman Estate Agents is #1 of 5 on overall rating in this group.
139 reviews of Jayman Estate Agents. Filter by what matters to you.
Over a year ago
Jayman estate agents were recommended to me by word of mouth . I approached them to sell my deceased mothers flat They are friendly , supportive and efficient Kept me informed and successful I woul... See more
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Jayman estate agents were recommended to me by word of mouth . I approached them to sell my deceased mothers flat They are friendly , supportive and efficient Kept me informed and successful I would recommended you try them
This was a very emotional sale, as this was our family home for the last 60 years. Jayman have given us the best support and advice and acted with the upmost professionalism. Thank you to all the staff involved. Would 100% recommend.
As a landlord, I can honestly say, I have nothing but good and positive experiences with Jayman Estate Agents. I left my previous agent as they were not personable, neglected maintenance and communication was either poor or non existent. Since moving to Jayman, everything has been at a very professional standard, very efficient and friendly staff, service is very bespoke and personable to my needs, and best of all they have a local maintenance team on site. I would highly recommend them.
Under no circumstances rent your property through Jaman... A tennant they provide has simply left, retained the property keys failed to pay outstanding bills and Jayman simply wipe their hands clean... They took no guarantor details at the outset so there is no hope of recovery, the deposit will not cover the replacement and reissuing of a new front door sceurity lock and keys as the tenant still has access to the property. What company would simply hand some one the keys to a property with no gurantor. No duty of care, No offer of any help or assistance, and as usual the landlord has to pick up the costs...
I cannot recommend Jayman enough! I had some trouble with my previous landlord taking his time with my reference! I explained this to Jayman who advised me. After all of my paperwork was completed with Kaitlin’s guidance my house was finally rented. Well done no complaints here from me.
I am an experienced landlord and James and the team at Jaymans are professional, courteous and trustworthy. They go over and above to meet the needs of tenants and landlords, I recommend them.
Louise gave good advice throughout the process. She was very pleasant to talk to and helpful. It was a pleasure having her deal with the sale of my property.
I use Jayman to find my tenants , and then I manage my properties myself . The last tenant was with me for 10 years , so they must be doing something right . The new tenant was found and moved in within three weeks , so I’d like to thank Kaitlin and Laura for such a speedy and helpful service .
As a First Time Buyer, I had so many questions about the process and was obviously completely new to it. From the first step, Louise Touhig was so incredibly supportive and easily contactable. From the beginning, it felt as easy as it possibly could have been - I went for my viewing relatively quickly, Louise called me the next day to discuss my offer and then let me know that this was accepted. Every second/third viewing, she was quick to set-up, every time my solicitor was chasing, I knew that Louise would be responsive. I was so nervous going into this process, I had been let down before this with a different property and agent, so perhaps was a little more cautious and apprehensive than I would have been beforehand. But Louise put my mind at ease, and within less than 12 weeks, I was picking up the keys. Even after the sale went through, when I needed to discuss final bills for the previous owner, Louise was so easy to get a hold of and had it sorted within less than 24 hours. Great experience and would 100% recommend.
When my tenant gave notice that they would be moving out it was important to me to get a new tenant in place as soon as possible. The lettings team at Jayman could not have been more efficient in this process. Within four days of my informing them they had arranged six viewings one of which immediately placed an application which was accepted. At each stage of the process the lettings team provided outstanding service
Seamless & efficient experience working with Jayman, great communication and everything in order to get the deal across the line.
Great company to deal with! Friendly, professional and helpful
Everything smooth from start till we move in...Highly recommended.
Just awful. Avoid at all costs. The vendor (who was related to someone in the company) was incredibly unreasonable with regard to expected timescales (threatened to pull out multiple times because we "weren't quick enough", as in, couldn't get a roofer round within 5 days of a damning survey etc). They left the house on the market literally until the day we completed. Loads of ultimatums/threats "if you haven't done x in 2 days time we're putting it back on the market", yes love, you never took it off?!? Felt v like they were frightened to tell the vendor she was being unreasonable so just passed the pressure onto us. Stressful and ridiculous.
From first contacting Jaymans, Laura has been very professional has kept us informed every step of the way This has made such a difference to us compared to other agents Hoping for a long lasting relationship going forward
I can not recommend Jayman highly enough, especially Julie Kilgallen. From day 1 this lady has gone over and above to help us, She is kind, professional, very reliable and just overall lovely. Over the last 30 years I have used many estate agents but Jaymans comes out on top and we’re very grateful we have Julie to deal with.
Awful experience using them to buy. I Purchased a property through Jaymans and have to say they were awful. Didn’t contact me once off their own backs, I had to chase every single time and didn’t have any contact with them at all for 7 weeks when they had the nerve to call the day before exchange to ask me for an update! They made it such a stressful experience- I ended up searching for the vendor and reaching out on social media to get updates as to what was happening. The only good thing about the whole experience is that I know I would never sell or purchase another property through them.
Great service from j
Excellent company and Laura was so helpful. After applying for a property it took just over a week to move in. We were kept up to date with emails, wich is a lot more than can be said about another local letting company. Would highly recommend jaymans, friendly, professional and extremely helpful. Thanks again Laura
Jayman Estate Agents is an independently owned property services company established in 1989, specializing in sales and lettings across South Staffordshire and the West Midlands. With a strong presence in towns such as Lichfield, Cannock, Stafford, Burntwood, and Walsall, the company caters to homeowners, landlords, and tenants seeking reliable real estate services. The company offers a comprehensive range of services, including residential sales, lettings, independent mortgage advice, property surveys, and commercial property consultancy. Jayman Estate Agents is committed to achieving optimal results for their clients, providing expert guidance throughout the property transaction process. Their dedication to customer satisfaction and industry expertise makes them a trusted choice for those navigating the local real estate market.
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