Excellent as always.
Excellent as always. Very professional and attentive staff efficient in everything.

John Shepherd Estate Agents is a leading property management and real estate agency operating in the Midlands. The company specializes in sales, lettings, and property management services, catering to a diverse clientele that includes landlords, tenants, home buyers, and sellers. With extensive local expertise spanning over three decades, John Shepherd provides comprehensive support to individuals looking to buy, sell, or rent properties in the region. The company offers a range of services, including expert property valuations, dedicated landlord support, and tailored solutions for tenants seeking their ideal homes. John Shepherd is committed to delivering quality property management and facilitating seamless transactions, making it a trusted choice for those navigating the Midlands real estate market. Customers can access a wide selection of properties for sale and rent, alongside financial services to assist in their property-related decisions.
John Shepherd Estate Agents receives a mix of praise and criticism from its clients. Many reviewers commend the professionalism and responsiveness of staff members like John Blythe, Lauren Foster, and Melissa Cannon, highlighting their helpfulness in navigating tenancy issues and maintenance requests.
Customers appreciate the friendly service and efficient handling of processes, such as moving out and deposit returns. However, a significant number of negative reviews express dissatisfaction with the management of properties, citing poor communication and unresolved maintenance issues. Some clients report frustrating experiences, particularly after the agency took over properties, leading to a decline in service quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 698 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.3 | 12 |
| Sep 24 | 3.3 | 10 |
| Oct 24 | 3.6 | 15 |
| Nov 24 | 3.9 | 11 |
| Dec 24 | 2.0 | 4 |
| Jan 25 | 3.1 | 9 |
| Feb 25 | 3.6 | 10 |
| Mar 25 | 3.2 | 13 |
| Apr 25 | 3.6 | 17 |
| May 25 | 3.7 | 9 |
| Jun 25 | 4.4 | 10 |
| Jul 25 | 3.6 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I had a viewing with Millie”
“Centrick used to manage my property, and I never had any issues with them for 7 years”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 3.2 out of 5 (fair) | +8% | 698 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | — | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | 4.3 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.3 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: John Shepherd Estate Agents is #4 of 5 on overall rating in this group. On value, Ingrams Water & Air scores higher (4.4 vs 2.0).
500 reviews of John Shepherd Estate Agents. Filter by what matters to you.
Excellent as always. Very professional and attentive staff efficient in everything.
Libbi Bows from John Shepherd Solihul had been very helping and accomodating to us for each and everything from finding our home and to settle in. Excellent services !!! Highly Recommended !!!
Perfect service by John shepherded and specially Quinten
We received excellent (and honest) advice from Michael Nabarro who guided us through all the steps, timings and paperwork required to let our property. Michael remained in contact throughout the whole process, including the first month of letting. Michael’s friendly and professional advice was a key factor in our of Letting Agent.
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Rented a flat for 3 years through John Shepherd and Rajak Ali (our property manager) was brilliant. Thoroughly recommend them
Great experience from them throughout the letting process, and especially my property manager Rajak Ali has also helped me, always quick to reply back and sorted lot of things. Would highly recommend them.
Great experience !
We recently rented an apartment through John Shepherd and Lily Johnson was our primary contact throughout the process. We had to move in as soon as possible and lily somehow understood this as she made it a hassle free experience for us and also provided immediate response to our concerns.
Rajak has been very helpful day to day in the management of my btl in Birmingham. And in helping to resolve some unfortunate issues requiring attention.
Shannon handled the sale of our property in Knowle, she is very professional and thorough and driven to succeed. Can’t recommend them highly enough.
I recently had the pleasure of experiencing exceptional service from Melissa when my house encountered an unexpected issue with the hot water system. She ensured a contractor was sent out to immediately rectify this problem and was very polite, and professional in the way she communicated with me throughout the process.
Our last tenant has been absolutely horrendous. He has done nothing but try to harrass us and left us with a filthy dirty house and if it hadn't been for Leah (Martindale) I don't know what we would have done. Leah has been an absolute star and stuck her ground with him which must have been so difficult considering how he spoke and treated her.
We've had a fantastic experience using the John Shepherd to move a house. Professional and prompt Service throughout. Sana Shaikh dealt with us throughout the process , all questions and queries were answered quickly and we were successful in obtaining the property.
Exellent service . Combining professionalism with friendliness.
I'm a landlord with a new build in Derby and recently had a really good experience using John Shepard Letting Agents. What stood out for me was how quickly they got my property out on the market. The same day we completed, we already had a tenant lined up in principle. Communication was another strong point. Lily Johnson, in particular, was great to work with. She was always ready to help out, especially when it came to sorting out property access before the tenants moved in. This made it a lot easier for me to get in and get the place furnished and ready. It was a relief to have Lily and the team handle things so efficiently. They were professional but also approachable and helpful, which made a big difference. All in all, I'm very happy with the service I received from John Shepard Letting Agents and from Lily especially.
We recently rented a property through John Shepherd and Charlotte Milner dealt with us throughout the process. Charlotte was a great help and even went out her way to schedule a viewing for us outside of usual business hours. All questions and queries were answered quickly and we were successful in obtaining the property. If recommend John Shepherd and thanks to Charlotte and team for all your help!
Very friendly service . 100% satisfied . No delays . I'm really happy by signing with John shepherd estate agents
John Shepherd Estate Agents is a leading property management and real estate agency operating in the Midlands. The company specializes in sales, lettings, and property management services, catering to a diverse clientele that includes landlords, tenants, home buyers, and sellers. With extensive local expertise spanning over three decades, John Shepherd provides comprehensive support to individuals looking to buy, sell, or rent properties in the region. The company offers a range of services, including expert property valuations, dedicated landlord support, and tailored solutions for tenants seeking their ideal homes. John Shepherd is committed to delivering quality property management and facilitating seamless transactions, making it a trusted choice for those navigating the Midlands real estate market. Customers can access a wide selection of properties for sale and rent, alongside financial services to assist in their property-related decisions.
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