A shoutout to John Blythe (Renewals…
A shoutout to John Blythe (Renewals Clerk) for being prompt, professional and cordial

John Shepherd Estate Agents is a leading property management and real estate agency operating in the Midlands. The company specializes in sales, lettings, and property management services, catering to a diverse clientele that includes landlords, tenants, home buyers, and sellers. With extensive local expertise spanning over three decades, John Shepherd provides comprehensive support to individuals looking to buy, sell, or rent properties in the region. The company offers a range of services, including expert property valuations, dedicated landlord support, and tailored solutions for tenants seeking their ideal homes. John Shepherd is committed to delivering quality property management and facilitating seamless transactions, making it a trusted choice for those navigating the Midlands real estate market. Customers can access a wide selection of properties for sale and rent, alongside financial services to assist in their property-related decisions.
John Shepherd Estate Agents receives a mix of praise and criticism from its clients. Many reviewers commend the professionalism and responsiveness of staff members like John Blythe, Lauren Foster, and Melissa Cannon, highlighting their helpfulness in navigating tenancy issues and maintenance requests.
Customers appreciate the friendly service and efficient handling of processes, such as moving out and deposit returns. However, a significant number of negative reviews express dissatisfaction with the management of properties, citing poor communication and unresolved maintenance issues. Some clients report frustrating experiences, particularly after the agency took over properties, leading to a decline in service quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 698 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.3 | 12 |
| Sep 24 | 3.3 | 10 |
| Oct 24 | 3.6 | 15 |
| Nov 24 | 3.9 | 11 |
| Dec 24 | 2.0 | 4 |
| Jan 25 | 3.1 | 9 |
| Feb 25 | 3.6 | 10 |
| Mar 25 | 3.2 | 13 |
| Apr 25 | 3.6 | 17 |
| May 25 | 3.7 | 9 |
| Jun 25 | 4.4 | 10 |
| Jul 25 | 3.6 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I had a viewing with Millie”
“Centrick used to manage my property, and I never had any issues with them for 7 years”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 3.2 out of 5 (fair) | +8% | 698 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | — | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | 4.3 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.3 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: John Shepherd Estate Agents is #4 of 5 on overall rating in this group. On value, Ingrams Water & Air scores higher (4.4 vs 2.0).
500 reviews of John Shepherd Estate Agents. Filter by what matters to you.
A shoutout to John Blythe (Renewals Clerk) for being prompt, professional and cordial
I had a great experience with Lauren Foster from the John Shepherd team as she helped us with arranging to have a pet in our tenancy. It can be a bit nerve-wracking asking for a pet but from the the first interaction Lauren was friendly, supportive, and helpful in her approach and was just as enthused when our Landlord agreed as we were!! Our emails were responded to quickly and she was able to pass on all information efficiently. An absolute star 🌟 and we hope to have more interactions with her in the future
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They manage my UK property. Very professional (do not turn circle). I am from Asia.
Gemma has been very helpful and professional! She made the renting process so much easier. Thank you Gemma!
I had a viewing with Millie. She was so helpful and kind, explaining everything very well, and following up with all details I asked her. Eventhough the landlord didn’t proceed with my application, but I am completely happy with Millie’s help and support. Thank you dear Millie🌸🌸🌸🌸🌸
Amazing people they help us a lot. They’re always supportive with us on the phone or email with information Emily and Amy that always was so cheerful and helpful with us. Have lots of patience and all answers for our questions. Cannock store that I think best store Cannock can be in our area people they’re hundred percent devoted to their job The caring about the customer and they’re always so supportive with everything. Hope more people like this in the future, but you never change you are the best.
What a professional firm John Sheppard is Sam Elisha and Melissa at Birmingham city centre office we’re all fantastic explained everything clearly to me and what can sometimes be a stressful time moving they made it all smooth and enjoyable would definitely recommend John shepherd in the future thanks guys
Fantastic experience dealing with John Shepherd. In particular, with Harry Moore and the team, who are always on hand to help with a wealth of knowledge and experience.
SALE OF PROPERTY I have dealt with Ellie for the most at John Shepherd and I can honestly say she has made a very stressful journey more manageable. Communication was excellent, emails and calls have always been returned same day. Her professionalism and knowledge and customer service was second to none. I can honestly say that I would highly recommend Ellie and the team at John Shepherd to anyone selling their home Tina
Gemma helped me with the whole process and got everything ready in less than a week. Can’t express how happy I am with her work!
I had the absolute pleasure of working with Tanisha and Catie during my recent move into a new apartment and I genuinely couldn’t have asked for better support. From start to finish, they were professional, efficient and incredibly helpful – always going the extra mile to make the process as smooth and stress-free as possible. Their communication was prompt and clear and their attention to detail was second to none. Thanks to their dedication, everything was handled quickly and with care. I’m now happily settled in my new home – all thanks to them. Truly a top-tier experience. Highly recommended. I don’t usually leave reviews unless I truly mean it, Tanisha and Catie absolutely deserve the praise.
Excellent and professional
Tanisha was really good with me and my partner made us feel very reassured, made time for us, didn’t make anything complicated.
Extremely friendly helpful courteous and professional Thank you for all your help Kayleigh and Stephan
Lauren Foster has been our managing agent for several years and has recently helped us to sell a number of tenanted flats. This was done with the utmost professionalism and in a way that enabled the tenants and ourselves to go through the process with the minimum of disruption. Throughout she demonstrated great skill and communication. First class
I Christina Dell found it a great delight to write this review for two extraordinary employer at John shepherd. Amy And Ellie. They have been outstanding during my challenging project of buying and selling my property. Why, they ease my stress level by uttering the magic words.”if we can help just ask” Those was not just empty word they, went the 100 miles to prove it by giving clear, sound,helpful advice. Because of this and much more they have become friends, causing me to recommend your company to friends Well done ladies first class preferment Do pop in if you need a cup of tea and cake.❤️
John Shepherd Estate Agents is a leading property management and real estate agency operating in the Midlands. The company specializes in sales, lettings, and property management services, catering to a diverse clientele that includes landlords, tenants, home buyers, and sellers. With extensive local expertise spanning over three decades, John Shepherd provides comprehensive support to individuals looking to buy, sell, or rent properties in the region. The company offers a range of services, including expert property valuations, dedicated landlord support, and tailored solutions for tenants seeking their ideal homes. John Shepherd is committed to delivering quality property management and facilitating seamless transactions, making it a trusted choice for those navigating the Midlands real estate market. Customers can access a wide selection of properties for sale and rent, alongside financial services to assist in their property-related decisions.
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