JPen Medical is a leading provider of medical equipment testing and calibration services in the UK. The company specializes in ensuring the safety and reliability of medical devices through comprehensive electrical safety testing and functional assessments. JPen Medical serves a wide range of clients, including hospitals, care homes, and pharmacies, by providing essential services that help maintain compliance with regulatory standards and enhance patient safety. With a focus on precision, JPen Medical offers calibration services that extend the life of medical equipment and ensure accurate readings. The company is recognized for its express testing service for T34 syringe drivers, delivering a quick turnaround for annual testing. By testing over 90,000 healthcare devices annually, JPen Medical is committed to supporting the healthcare sector with high-quality, reliable services that foster confidence in medical equipment performance.
JPen Medical consistently receives high praise for its outstanding service and professionalism. Reviewers highlight the helpfulness and efficiency of staff members like Jodie, Sarah, and James, who are noted for their quick responses and thorough work during equipment calibrations.
Customers appreciate the proactive communication regarding service reminders and the overall organization of appointments, which contributes to a seamless experience. Many express gratitude for the friendly demeanor of the technicians, who are described as polite and courteous. However, there is a minor mention of concerns regarding the company's performance over the years, indicating that some customers have experienced fluctuations in service quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 193 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 9 |
| Oct 24 | 5.0 | 9 |
| Nov 24 | 5.0 | 11 |
| Dec 24 | 4.0 | 4 |
| Jan 25 | 5.0 | 10 |
| Feb 25 | 5.0 | 6 |
| Mar 25 | 5.0 | 10 |
| Apr 25 | 5.0 | 2 |
| May 25 | 5.0 | 5 |
| Jun 25 | 5.0 | 6 |
| Jul 25 | 5.0 | 7 |
| Aug 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 193 most recent reviews.
“Really great service - got reminded, rates have been maintained since last year - couldnt have done anything better,...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Medical Equipment.
| Company | Overall | Legit | Service | Delivery | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | +2% | 193 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | — | 51 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 4.2 out of 5 (good) | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 3.5 out of 5 (good) | — | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: JPen Medical is #1 of 5 on overall rating in this group.
193 reviews of JPen Medical. Filter by what matters to you.
Over a year ago
Really great service - got reminded, rates have been maintained since last year - couldnt have done anything better, thankyou Jodie Bayliss- you were great
Over a year ago
Thank you for your professionalism and for your support and proactiveness offered, to have our equipment checked and evaluated thoroughly. Much appreciated, James, JN133907
Over a year ago
James JN133726 Professional and efficient very polite and courteous on site.
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I needed some medical test reports on a Friday afternoon and Jodie took my telephone call and nothing was a problem and within 5 minutes i had the reports via email. Thank you for a your helpful and friendly help.
Really great service - got reminded, rates have been maintained since last year - couldnt have done anything better, thankyou Jodie Bayliss- you were great
Thank you for your professionalism and for your support and proactiveness offered, to have our equipment checked and evaluated thoroughly. Much appreciated, James, JN133907
James JN133726 Professional and efficient very polite and courteous on site.
This was my 4th annual calibration with JPen and by far the best! The engineer was Abdulrahman Ibrahim. He was on time, very friendly, polite and very efficient and tidy. A complete pleasure to have him around and hopefully I will be able to get him back in a year's time.
Today we had our annual calibration check on all our medical devices. I was glad to see it was James again as we had met last July. He was on time this morning and very efficient and tidy worker. Checked with me that everything was done before he left. Hope to see him next year.
Paul Johnson was great. Very informative and efficient and a good character!
Annual equipment callibration, prompted in plenty of time about service being due.
Excellent customer service received from Sarah Owen. Her response was incredibly fast, and she answered all of my questions clearly and promptly. Her communication was both clear and friendly, which made the whole process smooth and reassuring. Thank you, Sarah, for your support — much appreciated! Job Number: 133785
Easy communication and organisation of testing. I highly recommend and will be using again in the future.
gentle man was very pleasant and we worked well together he is very thorough in his work and worked around the staff here which is much appreciated
As Always very professional and polite
Annual equipment testing. JPen on the ball. Notified us in good time with well structured approach and up to the day notifications and timings. Engineer (Paul) was excellent. Took his time and explained as he went. Tidy worker. Well pleased with our visit again this year. Invoice was very reasonable too. See you again next year.
The office team - Sarah Owen and the service engineer coming to site are always easy to deal with and very efficient. Ref - 133026 & 133027
I called Sarah Owen for help with our AED machine, and she acted promptly and managed to fix the issue with extreme efficiency. Brilliant service!
Sarah Owen has been extremely helpful and replied quickly to my request
James from JPen Medical came to St. Georges Nursing Home today. He showed his ID upon arrival and was polite and friendly throughout the visit. He was also very professional.
James JN 133111 attended kenwyn care home on tuesday 6/5/25 to service all our medical equipment very professional and nice highly recomemneded
Always a professional service from Sarah. I have been using this company for years and find them extremely helpful and supportive of our requirements.
James was fantastic. he attended our GP surgery for Calibration/Pat testing medical devices. He is a true people's person. James worked around our our busy surgery schedule and stayed over to complete the job. He even went above & beyond by arranging for some of our equipment to be taken to Jpen offices for calibration. can we have James back next year. JN 133228
JPen Medical is a leading provider of medical equipment testing and calibration services in the UK. The company specializes in ensuring the safety and reliability of medical devices through comprehensive electrical safety testing and functional assessments. JPen Medical serves a wide range of clients, including hospitals, care homes, and pharmacies, by providing essential services that help maintain compliance with regulatory standards and enhance patient safety. With a focus on precision, JPen Medical offers calibration services that extend the life of medical equipment and ensure accurate readings. The company is recognized for its express testing service for T34 syringe drivers, delivering a quick turnaround for annual testing. By testing over 90,000 healthcare devices annually, JPen Medical is committed to supporting the healthcare sector with high-quality, reliable services that foster confidence in medical equipment performance.
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