Asian knock off
The shoes weren't the american version but Chinese version. Quality doesn't look the same. I specifically asked if they were the version sold in the states and they are not.

KICKS CREW is a global online platform specializing in the sale of sneakers and apparel. The company offers a vast selection that includes the latest drops, limited edition releases, and popular sports sneakers. Customers can browse a variety of categories, such as basketball, running, and lifestyle footwear, as well as related apparel like hoodies and jerseys. With a focus on providing affordable pricing and fast shipping, KICKS CREW caters to sneaker enthusiasts and casual shoppers alike, ensuring a wide range of options for all preferences. The platform is designed for those seeking high-quality footwear and stylish apparel, with particular emphasis on current trends and exclusive items. KICKS CREW aims to deliver a seamless shopping experience, making it a reliable choice for consumers looking to purchase iconic sneaker brands and fashionable attire online.
KICKS CREW receives a mix of feedback from its customers, with many praising the fast delivery and quality of shoes. Reviewers frequently highlight their positive experiences, noting that the shoes are comfortable and that the shipping process is efficient.
However, a significant number of complaints revolve around issues with order fulfillment and customer service. Many consumers report long delays in receiving their orders, with some expressing frustration over unresponsive support when seeking refunds or clarifications. Additionally, there are concerns about receiving products that do not match the expected quality, particularly regarding trainers. Overall, while KICKS CREW has satisfied many shoppers with their product selection and delivery speed, the negative experiences related to order issues and customer service cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 100 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.8 | 22 |
| Jul 25 | 3.8 | 78 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
“Fast delivery”
“KicksCrew was one of the worst online shopping experiences I’ve had”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
| Company | Overall | Legit | Delivery | Quality | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 2.3 out of 5 (poor) | — | 100 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 1.9 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: KICKS CREW is #2 of 5 on overall rating in this group. On value, Red Run scores higher (4.9 vs 2.3).
100 reviews of KICKS CREW. Filter by what matters to you.
The shoes weren't the american version but Chinese version. Quality doesn't look the same. I specifically asked if they were the version sold in the states and they are not.
Placed this order on June 24, 2025. Pop Mart The Monsters Labubu Big into Energy Pendant Sealed Case (6 Blind Boxes) PPMT-2504-0039. Today is July 6, 2025. What is the status of my order?
Oh you have all my information since over a month ago, my money and the sneakers as they where returned to you!! Plus around 25 emails sent asking for my money with no response, however your fast answering here. No you are no global nothing how can I be charged 175 euros taxes for a pair worth 195. Explain me the math.
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KicksCrew was one of the worst online shopping experiences I’ve had. I ordered from their UK site, but to return the item. They don't tell u, but they make you ship it all the way to Hong Kong — at your own cost. No local return address, no prepaid label. You only get 7 days from delivery to return, which is ridiculous for international shipping. On top of that, they charge a 14% restocking fee, even if the item is unworn. They even ask you to mark returns as a “gift” on customs forms, which is shady and puts you at risk. Overall, it feels like they make returns as hard as possible to keep your money. I won’t be shopping with them again. I now use OnBuy.com — better prices, better service, easy returns.
Ordered trainers; a few days later received a message that the shoes hadn't passed a 'quality check', so the order was cancelled and I'd get a refund within 3-5 days. Messaged them a few times since, was told to wait another 3-5 days. Today, I was told to ask my bank for 'assistance'. Oh and they still haven't sent a refund. There is no phone number to get hold of anyone.
Kicks CrewTaking a €300 for Nike trainers on16th of June and I haven’t received email confirmation or received my order I tried to email them but NO reply??
Item that was given is fake. Not authentic.
Hey, the trainers are broken. There are three parts which are already/almost peeled off from the shoe. Those are just five years old shoes, I don’t think those have hydrolysis problems. Eventually I had to go to a repair shop to fix them. Did you check them before shipping?
I ordered 2 Yeezy
Received a customs charge of £108 on top of expensive trainers. Not happy b
BE WARNED Before Buying from KICKS CREW I placed an order with KICKS CREW (Order No: KS1876238) on 17/06/25 for a pair of Nike Air Max 270 Bowfin 'Triple Black' and paid £17.00 for shipping. A few days later, I was contacted by DHL in Hong Kong, demanding an extra £150 in import taxes before my item could be delivered — something that was not clearly disclosed at checkout. This additional charge was unexpected, and it makes an already expensive order completely unreasonable. The item is now being held by DHL, and I’ve had to refuse delivery. I've reached out to KICKS CREW for a resolution and have also contacted PayPal to protect myself as a buyer. KICKS CREW ships under DDU (Delivery Duty Unpaid) which means you pay customs/import fees after your order ships. This is not clearly shown during the checkout process. Advice if You Still Decide to Buy: If you do buy from KICKS CREW, make sure you use a credit card or PayPal Credit, so you have protection and can dispute charges if things go wrong. I strongly recommend thinking twice before ordering from them. Hidden fees, poor communication, and no clear upfront warning can leave you stuck with extra costs and no product.
FRAI DE DOUANE DE 49 €, c’est inadmissible !
I was never informed about any issues that might arise from customs, especially since these were $200 sneakers. They were supposed to delivered, then delayed by a day, then delayed again, then finally DHL asked for all sorts of information,and a day later, I finally got notice from you about needing to send information to DHL for customs. I’m still not sure if I ever got delivery
The shoes came damaged yellow ring around the top of them
I rarely leave reviews, but this experience was too egregious to ignore. I ordered a pair of trainers from Kicks Crew after their website explicitly stated that taxes and shipping for the UK would be a maximum of $50 (£30) That was a lie as I then received a bill for £78.21 for shipping and duty tax that they never mentioned during checkout. When I contacted customer service, they gave me the usual runaround: “Terms and conditions,” “regional differences,” “not our responsibility.” Sorry, but if your website clearly claims that the price shown includes all fees, that’s what customers expect. Burying the truth in fine print or blaming the courier doesn’t excuse outright deception. This company misleads customers with false promises, hoping you’ll just accept the extra cost once your card is charged and the shoes are in transit. It’s not just shady – it’s dishonest. The trainers themselves were average, nothing you couldn’t get elsewhere — but the lies and lack of transparency? That’s what makes this company a complete avoid at all costs. Shop somewhere reputable. I wish I had
Why do my Gucci GG canvas/new lace papin camel ebony/black sneakers made in Spain instead of made in Italy?
This website is completely dodgy, it is the worse experience I have had with a retailer. I purchased Nike trainers for a marathon thinking they would be real and of good quality. The price seemed too good to be true! They tore apart the first time I wore them. I’d love to post a photo. I asked for a refund and the response was a disgrace. Absolutely avoid at all costs. I got sucked in by good reviews online so please do not!
Purtroppo non ho pensato di verificare su trustpilot prima di acquistare. Ovviamente ho appena avuto la bella sorpresa di dover pagare le tasse doganali da parte del corriere. Non viene chiarito prima, non c’è trasparenza e non è così che si trattano i clienti. E non mi interessa che mi rispondete con il solito messaggio copia-incollato scritto con l’AI dicendo che è nella vostra policy sul sito. Queste informazioni devono essere scritte PRIMA a caratteri CUBITALI, non siete onesti e lo sapete pure voi. Mai sentita una cosa del genere, unici al mondo ad attuare una furbata del genere. Siete dei truffatori e dovete vergognarvi, spero vi facciano causa e vi facciano chiudere bottega e ovviamente nel caso sono pronta a testimoniare o a firmare qualsiasi cosa.
If you live in the US they can't get you your shoes due to customs issues and they don't tell you that ahead of time. I ordered cleats for my daughter and a month later they're being sent back to Taiwan due to a customs issue. Every time I request a refund they avoid my request and say they are trying to fix the issue. Don't waste your time with them and just order from a known retailer.
KICKS CREW is a global online platform specializing in the sale of sneakers and apparel. The company offers a vast selection that includes the latest drops, limited edition releases, and popular sports sneakers. Customers can browse a variety of categories, such as basketball, running, and lifestyle footwear, as well as related apparel like hoodies and jerseys. With a focus on providing affordable pricing and fast shipping, KICKS CREW caters to sneaker enthusiasts and casual shoppers alike, ensuring a wide range of options for all preferences. The platform is designed for those seeking high-quality footwear and stylish apparel, with particular emphasis on current trends and exclusive items. KICKS CREW aims to deliver a seamless shopping experience, making it a reliable choice for consumers looking to purchase iconic sneaker brands and fashionable attire online.
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