Kiltane Retail is an Edinburgh-based company specializing in cashmere products, including scarves, knitwear, and accessories. The brand is recognized for its commitment to quality and craftsmanship, offering a curated selection of elevated cashmere items that blend modern style with heritage influences. Kiltane's product range is designed for both men and women, appealing to consumers who appreciate luxury and timeless fashion. In addition to its core offerings, Kiltane provides gifting services, ensuring that customers can find beautifully wrapped and personalized gifts for various occasions. The company aims to cater to a diverse clientele, including those seeking stylish wardrobe staples and thoughtful presents under £50. By focusing on the unique qualities of cashmere, Kiltane positions itself as a trusted destination for individuals looking to enhance their wardrobe or find the perfect gift.
Kiltane Retail receives mixed feedback from customers, reflecting both positive experiences and significant frustrations. Many reviewers praise the quality of products, particularly the Harris Tweed items, noting their beauty and modern designs.
Fast shipping is also highlighted, with several customers reporting quick delivery times. However, a substantial number of complaints center around poor customer service, with phrases like "terrible" and "belligerent" frequently appearing. Issues such as incorrect sizing, lack of assistance with returns, and dissatisfaction with product quality are common. Some customers express disappointment over pricing discrepancies and the inconsistency of items compared to online descriptions. Overall, while Kiltane Retail offers appealing products, the customer service experience leaves much to be desired.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.0 | 25 | 100% | +1.9 | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 2.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | — | 0 |
| Sep 25 | 2.0 | 2 |
| Oct 25 | 2.3 | 3 |
| Nov 25 | 4.4 | 8 |
| Dec 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 25 most recent reviews.
“Beautiful, wisteria cardigan”
“Product good, customer systems not good”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Quality | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.0 out of 5 (fair) | 100 out of 100 | 3.3 out of 5 (fair) | 2.9 out of 5 (fair) | 4.2 out of 5 (good) | — | 25 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.9 out of 5 (poor) | 1.9 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | — | 2.7 out of 5 (poor) | — | −20% | 100 |
Bottom line: Kiltane Retail is #4 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 2.9).
25 reviews of Kiltane Retail. Filter by what matters to you.
Terrible belligerent customer service. They sent the wrong size which they acknowledge but were not interested in providing a service which compensates for their mistake. This was a present which I have to get the person to send back so that I can get my money back. Don't buy from them on line, it's not worth the risk.
I applied on Indeed for a sales consultant role with this brand. I was told by management that they were recruiting for 2 new stores and needed a new team. Then I get contacted saying that's not the case and the stores won't open. Why would this company advertise and interview for stores that don't exist and waste someone's time. Very unprofessional conduct.
At my interview I was shown the scale of kiltane and it was impressive, I was told after the summer that an expansion of the store was to happen and I was going to be apart of it and involved. I accepted the job thinking I was to be listened and heard to about my opinions, thinking my experience and time in the relative field was something that Kiltane would respect. Boy was I wrong, I was cut out of all decisions, I was managed on instead being worked with. The only point I felt appreciated was during the summer and the fringe festival and that was only because we were making lots of money for them. You will love the people in your store but I ended up avoiding any interaction with kiltane itself because of how they made me feel on a daily basis, small and inconsiderate. If you need a job this is great for you if you love being on the lowest minimum wage. Kiltane net worth was £10,722,894.00 in 2021 and most likely substantially higher now. I've worked in smaller companies that pay there basic employees better salaries than they do here. Head office and HR hold the power and you are just a worthless cog in their machine, underappreciated and expendable, I have literally been outcasted since giving my notice I hope this review will help anyone deciding if they want to work here, Everybody can find something better than this
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Polarized pattern: few middle ratings. 48% of recent reviews are 4–5★ and 48% are 1–2★.
Ordered item 7 days ago that was then heavily discounted (25%) for Black Friday promo a few days later. Have been told to return item and re-order identical in-stock item for discount. Not possible to process over the phone. Madness. Product good, customer systems not good
Oh dear. I went to some lengths to establish with the sales-person that I could return the gloves I had bought for my mother if they did not fit. At no point was I shown the teeny weeny disclaimer by the till that said they don't offer refunds. (Also, I don't think English was this person's first language, so possibly things got lost in translation.) The gloves didn't fit, and the guy I spoke to today said it was in effect tough luck that his salesperson had offered me a refund as this wasn't company policy. This particular store is in Cambridge on King's Parade and I have learned my lesson - avoid at all costs. It's also interesting that Kiltane appears to be a rubbish employer as well. If you treat your staff like s**t, as well as your customers, your business won't last long.
Terrible product, terrible customer service. I purchased a cashmere sweater, it was hard and itchy plus very very thin. I honestly question it was cashmere at all. Returned it immediately but you need approval from CS to do that. Good luck with that, no phone number no return of email for days. Please save your money,
I bought a crew neck sweater and when I took it off, I heard a crack and now it has a hole under the armpit. Even my low quality sweaters don't crack that easily.
Bought a scarf in store they charged me double in Canadian dollars. Be careful. I will have to dispute the charges with my bank. Instead of helping me they referred me to their partner who does the currency conversion. STAY AWAY
I recently bought one of their 100% cashmere stoles. The color was absolutely nothing to do with what showed on their webpage. I contacted them and they explained the pictures were taken with another light. The color difference is huge so I refunded it and requested for the shipping costs to be refunded too given that the product advertised was so different from what I got. They refused to refund the return shipping cost. Avoid not only because they are petty and do not want to pay back a shipping cost of less than 10 GBP but also because their products are not like the advertised.
The adverts you put on the games I play have such a small cross it takes me 3 or 4 attempts to close them. Irritating as hell!
It’s itchy. Didn’t like the way it feels. Don’t recommend.
Kiltane Retail is an Edinburgh-based company specializing in cashmere products, including scarves, knitwear, and accessories. The brand is recognized for its commitment to quality and craftsmanship, offering a curated selection of elevated cashmere items that blend modern style with heritage influences. Kiltane's product range is designed for both men and women, appealing to consumers who appreciate luxury and timeless fashion. In addition to its core offerings, Kiltane provides gifting services, ensuring that customers can find beautifully wrapped and personalized gifts for various occasions. The company aims to cater to a diverse clientele, including those seeking stylish wardrobe staples and thoughtful presents under £50. By focusing on the unique qualities of cashmere, Kiltane positions itself as a trusted destination for individuals looking to enhance their wardrobe or find the perfect gift.
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