Kiltane Retail is an Edinburgh-based company specializing in cashmere products, including scarves, knitwear, and accessories. The brand is recognized for its commitment to quality and craftsmanship, offering a curated selection of elevated cashmere items that blend modern style with heritage influences. Kiltane's product range is designed for both men and women, appealing to consumers who appreciate luxury and timeless fashion. In addition to its core offerings, Kiltane provides gifting services, ensuring that customers can find beautifully wrapped and personalized gifts for various occasions. The company aims to cater to a diverse clientele, including those seeking stylish wardrobe staples and thoughtful presents under £50. By focusing on the unique qualities of cashmere, Kiltane positions itself as a trusted destination for individuals looking to enhance their wardrobe or find the perfect gift.
Kiltane Retail receives mixed feedback from customers, reflecting both positive experiences and significant frustrations. Many reviewers praise the quality of products, particularly the Harris Tweed items, noting their beauty and modern designs.
Fast shipping is also highlighted, with several customers reporting quick delivery times. However, a substantial number of complaints center around poor customer service, with phrases like "terrible" and "belligerent" frequently appearing. Issues such as incorrect sizing, lack of assistance with returns, and dissatisfaction with product quality are common. Some customers express disappointment over pricing discrepancies and the inconsistency of items compared to online descriptions. Overall, while Kiltane Retail offers appealing products, the customer service experience leaves much to be desired.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.0 | 25 | 100% | +1.9 | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 2.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | — | 0 |
| Sep 25 | 2.0 | 2 |
| Oct 25 | 2.3 | 3 |
| Nov 25 | 4.4 | 8 |
| Dec 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 25 most recent reviews.
“Beautiful, wisteria cardigan”
“Product good, customer systems not good”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Quality | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.0 out of 5 (fair) | 100 out of 100 | 3.3 out of 5 (fair) | 2.9 out of 5 (fair) | 4.2 out of 5 (good) | — | 25 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.9 out of 5 (poor) | 1.9 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | — | 2.7 out of 5 (poor) | — | −20% | 100 |
Bottom line: Kiltane Retail is #4 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 2.9).
25 reviews of Kiltane Retail. Filter by what matters to you.
Although the beret is nice it isn’t of the same quality as last year. Last years black beret is the nicest I’ve found, beautifully thick and fluffy . Unfortunately this navy one is just not the same which is very disappointing. It is still a good beret and I’ll be keeping it but not quite the same. It was delivered promptly and well packaged
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Polarized pattern: few middle ratings. 48% of recent reviews are 4–5★ and 48% are 1–2★.
Kiltane Retail is an Edinburgh-based company specializing in cashmere products, including scarves, knitwear, and accessories. The brand is recognized for its commitment to quality and craftsmanship, offering a curated selection of elevated cashmere items that blend modern style with heritage influences. Kiltane's product range is designed for both men and women, appealing to consumers who appreciate luxury and timeless fashion. In addition to its core offerings, Kiltane provides gifting services, ensuring that customers can find beautifully wrapped and personalized gifts for various occasions. The company aims to cater to a diverse clientele, including those seeking stylish wardrobe staples and thoughtful presents under £50. By focusing on the unique qualities of cashmere, Kiltane positions itself as a trusted destination for individuals looking to enhance their wardrobe or find the perfect gift.
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