Great quality product
Great quality product and lovely gift idea! I bought a cashmere scarf for my mum a few weeks ago and she loves it. Staff in store are really helpful and friendly too.
Kiltane Retail is an Edinburgh-based company specializing in cashmere products, including scarves, knitwear, and accessories. The brand is recognized for its commitment to quality and craftsmanship, offering a curated selection of elevated cashmere items that blend modern style with heritage influences. Kiltane's product range is designed for both men and women, appealing to consumers who appreciate luxury and timeless fashion. In addition to its core offerings, Kiltane provides gifting services, ensuring that customers can find beautifully wrapped and personalized gifts for various occasions. The company aims to cater to a diverse clientele, including those seeking stylish wardrobe staples and thoughtful presents under £50. By focusing on the unique qualities of cashmere, Kiltane positions itself as a trusted destination for individuals looking to enhance their wardrobe or find the perfect gift.
Kiltane Retail receives mixed feedback from customers, reflecting both positive experiences and significant frustrations. Many reviewers praise the quality of products, particularly the Harris Tweed items, noting their beauty and modern designs.
Fast shipping is also highlighted, with several customers reporting quick delivery times. However, a substantial number of complaints center around poor customer service, with phrases like "terrible" and "belligerent" frequently appearing. Issues such as incorrect sizing, lack of assistance with returns, and dissatisfaction with product quality are common. Some customers express disappointment over pricing discrepancies and the inconsistency of items compared to online descriptions. Overall, while Kiltane Retail offers appealing products, the customer service experience leaves much to be desired.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.0 | 25 | 100% | +1.9 | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 2.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | — | 0 |
| Sep 25 | 2.0 | 2 |
| Oct 25 | 2.3 | 3 |
| Nov 25 | 4.4 | 8 |
| Dec 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 25 most recent reviews.
“Beautiful, wisteria cardigan”
“Product good, customer systems not good”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Quality | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.0 out of 5 (fair) | 100 out of 100 | 3.3 out of 5 (fair) | 2.9 out of 5 (fair) | 4.2 out of 5 (good) | — | 25 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.9 out of 5 (poor) | 1.9 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | — | 2.7 out of 5 (poor) | — | −20% | 100 |
Bottom line: Kiltane Retail is #4 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 2.9).
25 reviews of Kiltane Retail. Filter by what matters to you.
Great quality product and lovely gift idea! I bought a cashmere scarf for my mum a few weeks ago and she loves it. Staff in store are really helpful and friendly too.
Beautiful, wisteria cardigan. Arrived overnight to NYC.
I was really happy with the neck tie I ordered online. It arrived beautifully packaged too.
Very easy to order online, my Harris Tweed Blazer was delivered within 2 working days. Upon arrival the size wasn’t quite right for me so I reordered a smaller size and returned the original. Very easy to do and stress free. I’m delighted with my blazer, excellent quality, style and colour. I definitely recommend Kiltane.
Brought Harris tweed cap absolutely love it the size is true and fits perfect. This is second hat from Kiltane now have a flat cap and baker boy.
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Polarized pattern: few middle ratings. 48% of recent reviews are 4–5★ and 48% are 1–2★.
Genuine Harris tweed fabric in modern designs and well made. Careful customer assistance during the shipping process. The only downside I have experienced is the high amount of import taxes, that is charged by the buyer's country, according to the local customs and duty regulations. Fortunately, this further expense was offset by the fact that the item purchased was on sale.
Great product
Purchase on line, I received the product in 3 days. Wow what a service 👏🏼👍🏼🥳
Went to get gifts for family. The store is beautiful. Staff very friendly and helpful. Great price for lambswool scarves.
We ordered 2 woollen blankets a week apart. The first was ordered with a small gift bag, which doesn’t fit, so it’d have been helpful if this was made clearer on the webpage. We then asked if we could order a second large bag with our second order. Then Kiltane customer service came in and added a large gift bag free of charge. It’s the small things that make the biggest differences. The some of the blankets are made from recycled wool. Maybe you should shout out louder about this? Sustainability is where it’s at❤️. Beautiful blankets by the way. Ideal for our wedding presents to family in Northern Spain.
Have a nice shopping experience at Kiltane. Sales is very professional and heartwarming. The cashmere feels so goooood, Will visit again!
Kiltane Retail is an Edinburgh-based company specializing in cashmere products, including scarves, knitwear, and accessories. The brand is recognized for its commitment to quality and craftsmanship, offering a curated selection of elevated cashmere items that blend modern style with heritage influences. Kiltane's product range is designed for both men and women, appealing to consumers who appreciate luxury and timeless fashion. In addition to its core offerings, Kiltane provides gifting services, ensuring that customers can find beautifully wrapped and personalized gifts for various occasions. The company aims to cater to a diverse clientele, including those seeking stylish wardrobe staples and thoughtful presents under £50. By focusing on the unique qualities of cashmere, Kiltane positions itself as a trusted destination for individuals looking to enhance their wardrobe or find the perfect gift.
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