Klass Wagen Portugal appears to be a business that provides transportation services specifically designed for animals and pets. The company likely offers specialized vehicle transport solutions for pet owners who need to transport their animals safely and comfortably. Their services may include pet taxi services, veterinary transport, or other animal transportation needs within Portugal.
Klass Wagen Portugal has a positive customer experience.
Klass Wagen Portugal receives a mixed reception from customers, with a notable number of positive experiences highlighting excellent service and helpful staff. Reviewers frequently commend the friendly and efficient assistance provided by employees like Evander and Mohammed Ali, contributing to a generally good rental experience.
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However, many customers express frustration over hidden fees and aggressive insurance sales tactics, leading to feelings of being scammed or misled. Complaints about long wait times and poor customer service further detract from the overall impression. While some appreciate the convenience and last-minute availability of vehicles, the negative feedback regarding unexpected charges and pressure to purchase additional insurance cannot be overlooked.
1,023 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.0
1,023
100%
● Low
4.0 / 5 overall
=
1,023 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.0
12-month avg
4.0
All-time
4.0
Category avg
4.3
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Mar 25
4.0
110
Apr 25
4.0
205
May 25
4.0
247
Jun 25
3.9
262
Jul 25
4.2
199
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 377 positive reviews
Customer service14%
51 mentions
Friendly staff5%
18 mentions
Helpful support3%
13 mentions
Easy to use3%
12 mentions
“FA0-2071213264757 Mohammed Ali very good customer service and very kind”
On “Customer service” · Jul 17, 2025
Top complaintsof 118 negative reviews
Customer service25%
29 mentions
Charges24%
28 mentions
Payment issues21%
25 mentions
Returns19%
22 mentions
“De auto was Ok, de transfers waren ok, maar men jaagt je angst aan om toch een verzekering te nemen ondanks dat je al...”
On “Customer service” · Jul 16, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Animals & Pets.
Overall rating and review count for this company and similar companies
What services does Klass Wagen Portugal offer for pets?
Klass Wagen Portugal provides professional pet transportation services throughout Portugal. We specialize in safe and comfortable travel for dogs, cats, and other small animals to veterinary appointments, grooming, boarding facilities, or relocation needs.
What are your operating hours?
We operate Monday through Saturday from 8:00 AM to 6:00 PM. Sunday services are available by special arrangement for emergency transportation needs.
How do I book a pet transportation service?
You can book our services by calling our main number, using our online booking form, or sending an email with your pet's details and transportation needs. We recommend booking at least 24 hours in advance for regular appointments.
Are your vehicles equipped for pet safety?
Yes, all our vehicles are specially equipped with secure pet carriers, proper ventilation, and climate control. We maintain the highest safety standards with non-slip surfaces and emergency supplies on board.
All 10 questions →Show fewer questions
What information do you need when booking?
We need your pet's breed, size, weight, any special medical conditions, pickup and drop-off locations, and preferred time. Please also inform us of any behavioral concerns or specific handling requirements your pet may have.
Do you transport pets to other cities in Portugal?
Yes, we provide transportation services throughout Portugal, including intercity travel. Long-distance trips require advance booking and may have different pricing structures based on distance and duration.
What is your cancellation policy?
Cancellations made 24 hours or more in advance receive a full refund. Cancellations within 24 hours may be subject to a 50% charge, while same-day cancellations are non-refundable except in emergency situations.
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Penso que a empresa podia publicitar os seus seguros nas paginas dos representantes para perceber as opções.
Na entrega fui muito bem atendida pelo o Sr Luis Lemos, da sucursal do Funchal, que foi super atencioso e ajudou imenso.
Staff are very friendly and helpful, can’t complain about the service although the constant reminders for a review is somewhat annoying. 4 star explanation, Klass Wagen don’t have a desk at the airport and you need to get a shuttle to their offices/depot. OPO-19571663311348 for some reason I have to add this code.
Das Transfer vom Flughafen zur Autovermietung und umgekehrt lief zügig. Durch meine schlechten Englischkentnisse war anfänglicher die Verständigung schwierig aber dank Google Übersetzer haben wir alles zur beidseitigen Zufriedenheit geklärt. Die Übernahme lief reibungslos und auch die Rücknahme. Das Auto war gepflegt und gut funktionsfähig. Die Autovermietung kann man weiterempfehlen. Schön wäre es wenn jemand auch deutsch sprechen könnte.
FAO-19731033087898
Sehr guter Preis, gebucht über Eurowings/cartrawler,
aber Vorsicht ;-) ... Online-CheckIn funktioniert nur mit der Zusatzversicherung, die doppelt so teuer wie die Miete ist, bei der Abholung wird auch auf diese Versicherung gedrängt und es wird einem Angst gemacht mit hohen Kosten für bestimmte Reparaturen. Erhalten haben wir einen Opel Corsa mit 81 Tkm, der aber relativ modern war (z.B. funktionierte Android Auto mit google maps), auf der Liste waren 10 Schäden, am Auto ein paar mehr. Hier half der Hinweis des Übergebenden, man solle ein Video des Autos machen. Das habe ich auch gemacht und konnte so bei der Abgabe die Schäden zeigen, die nicht im System aber schon bei Übernahme am Auto waren. Rückgabe mit Nicolas Aboujrab lief auch deswegen problemfrei.
Also wenn man einen starken Willen hat und den Jungs bei der Übernahme widerstehen kann, das Auto nicht beschädigt und sich unbedingt die Zeit nimmt, das Auto bei der Übernahme komplett zu filmen, alle Schäden, z.B. auch Aufsetzer Front etc. ... dann kann man das machen. Muss jeder selbst entscheiden. Wenn man nicht in Angst vor den auch hier beschriebenen Fällen leben will, sollte man vielleicht einen größeren Anbieter nehmen. ... und wir sind extra 3 Std. vor Abflug in Faro zum Mietwagencenter gekommen, habe mir 1 h eingeplant um eventuelle Probleme klären zu können. Empfang / Übernahme sehr grob ;-) ... Abgabe relativ entspannt dank des vorhandenen Videos, mit dem ich alle Schäden zeigen konnte.
Yes, we can transport multiple pets from the same household simultaneously. Each pet must be in a separate secure carrier for safety, and additional fees may apply for multiple animal transport.
Do you require any documentation for pet transport?
We require current vaccination records and any relevant medical documentation, especially for veterinary appointments. For intercity travel, additional health certificates may be needed depending on the destination.
How much do your pet transportation services cost?
Pricing varies based on distance, duration, and specific service requirements. We offer competitive rates with transparent pricing and provide free quotes upon request with no obligation to book.
About Klass Wagen Portugal
Klass Wagen Portugal appears to be a business that provides transportation services specifically designed for animals and pets. The company likely offers specialized vehicle transport solutions for pet owners who need to transport their animals safely and comfortably. Their services may include pet taxi services, veterinary transport, or other animal transportation needs within Portugal.
