KMR Audio Ltd is a prominent supplier of digital and analogue audio recording studio equipment based in London, UK. The company specializes in providing high-quality pro audio gear, catering to a diverse range of clients including recording studios, musicians, and audio professionals throughout the UK and Europe. With a comprehensive selection of products that includes microphones, mixing desks, monitors, and outboard gear, KMR Audio aims to meet the needs of both seasoned professionals and emerging artists in the audio industry.
In addition to offering an extensive inventory of recording studio equipment, KMR Audio prides itself on delivering expert advice and excellent customer service. The company’s commitment to understanding the complexities of pro audio ensures that customers receive tailored solutions that enhance their recording capabilities. Whether clients are looking to upgrade their existing setup or invest in new technology, KMR Audio stands out as a trusted resource for quality audio equipment and knowledgeable support.
KMR Audio Ltd receives overwhelmingly positive feedback for its exceptional service and knowledgeable staff. Reviewers frequently highlight the promptness and helpfulness of team members like James and Nick, who go above and beyond to assist customers with their audio needs.
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Many customers appreciate the expertise offered, particularly when it comes to selecting high-end audio gear, and commend the swift delivery of items, even in urgent situations. However, a few reviews mention issues related to the shop's inventory and specific items, indicating that there may be occasional discrepancies or challenges with certain products. Despite these minor complaints, the overall sentiment remains highly favorable, with consumers consistently recommending KMR Audio as a top choice for pro audio equipment.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.7
100
100%
● Low
4.7 / 5 overall
=
100 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
5.0
12-month avg
4.6
All-time
4.7
Category avg
4.1
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Sep 24
3.3
4
Oct 24
5.0
1
Nov 24
1.0
1
Dec 24
—
0
Jan 25
5.0
1
Feb 25
5.0
11
Mar 25
5.0
3
Apr 25
—
0
May 25
5.0
3
Jun 25
—
0
Jul 25
5.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
Top praiseof 94 positive reviews
Customer service62%
58 mentions
Helpful support35%
33 mentions
Delivery32%
30 mentions
Fast & efficient26%
24 mentions
“Excellent and prompt service”
On “Customer service” · Jul 4, 2025
Top complaintsof 6 negative reviews
Customer service50%
3 mentions
Refund50%
3 mentions
Response time33%
2 mentions
Payment issues33%
2 mentions
“I was sent a faulty unit straight out the box”
On “Customer service” · Nov 14, 2024
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Musical Instruments.
Overall rating and review count for this company and similar companies
Some of the best customer service received. Used live chat a few times before purchase. All queries answered, communication throughout was above and beyond. Delivery smooth, synth..... well thats for another review entirely !
KMR are always my first point of call when I am looking for new gear. One of the best website layout that makes its very easy to find things.
The staff are always very helpful giving great advice . Thank you guys.
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Hi I had really an amazing experience with KMR audio Simon pope was so helpful and knowledgeable took time to answer all my questions and was super helpful
I will definitely recommend KMR to anyone looking to purchase audio equipment.
My foray into the 500 series was made pretty straightforward thanks to these guys. Being a firm plugin guy, I am now a hardware convert, the differences between the two are stark, especially for a vocal chain. Stef, Li, James, and the rest of the boys at KMR made the entire process a breeze and as such my flag has been firmly planted, I won't use anyone else moving forward.
If you're after pro audio gear and are the slightest bit confused about what you needed or how to use it then look no further than KMR.
Brilliant service and excellent advice equal a customer for life. The only negative being is how much more money I will now undoubtedly spend with them as the two empty slots in my new 500 rack are looking way too bare for my liking.
Benn
PreOrdered 2x SSL Big Six received as soon as SSL started shipping them, had issues with couriers which was sorted by them very quickly great service all round.
I have just received my Manley massvive passive.
and I can say one thing besides the Manley is a top unit I have to say that the KMR Audio is the best team with the best support I have ever seen and that is no exaggeration.
I have bought a lot Audio stuff in the last 25 years and I know what is good and what is bad I have to say that the Kmr Audio team is simply overwhelming they are actually unique and friendly and what more can I say thank you and best regards from Munich
Selam Katana
Solid State Logic SiX CH
Brilliant service and always helpful.
Thank you to the hard working team at KMR Audio.
Solid State Logic SiX CH sound really great and the price is stunning for what you get. That SSL Analog sound on a budget from the SSL themselves :)
I have nothing but good to say about the service I received from Nick at KMR - quick responses to my enquiries, unbiased advice and he always kept me in the loop regarding delivery times. Furthermore, they offer a great range of products at really competitive prices (the best I could find) even on top end stuff like my Gefell mic. Plus, you can send stuff back if it doesn’t suit you. Win/win! As for the mic itself (M930) it is just what I wanted: small (compared to a U87 or the SE2200A which I had been using) and so beautifully clear with good balance and no sibilance in the top end. Perfect for my VO work. I also got the Rycote InVision shock mount which fitted it perfectly as it’s so adjustable. Because the mount doesn’t have ‘elasticated’ supports it still allows a certain amount of mic stand vibration through to the mic body; but that doesn’t really affect my work. It’s a well made mount that would fit any number of mics so a worthwhile investment.
Ordered 2 items, one was in stock and the other was a pre-order item, which I have never done before and also with a company I have not had previous dealings with. Long story short, the in stock item arrived within short order in excellent condition. Anyway, the order was placed in the latter part of May and told it would be June before the pre-order item would be available. This was confirmed by the person I placed the order with as he rang the supplier for a date of availability. I then received an email some time later telling me that it would now be July before any stock would be in, fair enough I thought, it was nice to be informed. Then it suddenly arrived on the 26th of June, fantastic, job done, one happy customer. They were also helpful with another enquiry I made of them. All in all an excellent experience, I highly recommend the company.
KMR did not have my item in stock… but! Great Customer service
KMR did not have my item in stock (after I ordered the item) however they responded quickly to tell me of this and offered different items as well as a refund - great customer service (even though I didn't technically buy anything!). I will happily return in the future to buy other products.
Excellent service. I purchased an M4000D Mini digital Mellotron from KMR towards the end of 2020. Due to various circumstances (which were completely outwith KMR’s control) the unit was slightly delayed into early Feb 2021. However, Tom was great with updates, explained the challenges they were facing and was most pleasant to deal with. It was more than worth the minor delay. Delighted with the purchase. All things considered, a great service from KMR Audio.
After being let down by another retailer, KMR assisted me with placing an order for something on back order. They told me it could take 2-4 weeks but within about 2 weeks time I had a dispatch email to my surprise and the product arrived shortly after. Incredible customer service and care. 10/10
My order was a pre-order, but KMR were very good at giving me updates and delivered my order extremely quickly once the stock was received.
Very happy here and would absolutely order from KMR again.
KMR Audio Ltd is a prominent supplier of digital and analogue audio recording studio equipment based in London, UK. The company specializes in providing high-quality pro audio gear, catering to a diverse range of clients including recording studios, musicians, and audio professionals throughout the UK and Europe. With a comprehensive selection of products that includes microphones, mixing desks, monitors, and outboard gear, KMR Audio aims to meet the needs of both seasoned professionals and emerging artists in the audio industry.
In addition to offering an extensive inventory of recording studio equipment, KMR Audio prides itself on delivering expert advice and excellent customer service. The company’s commitment to understanding the complexities of pro audio ensures that customers receive tailored solutions that enhance their recording capabilities. Whether clients are looking to upgrade their existing setup or invest in new technology, KMR Audio stands out as a trusted resource for quality audio equipment and knowledgeable support.