Is Kraken a legitimate company?
Yes, Kraken is a legitimate company with numerous verified reviews from customers. It has a strong overall rating, and many users praise its transparency, security, and user-friendly platform.

Kraken is one of the world's longest-standing and most trusted digital asset platforms. Founded in 2011, Kraken was one of the first cryptocurrency exchanges to offer spot trading with margin, parachain auctions, staking, regulated derivatives, and index services. The platform enables trading of over 200 digital assets across six national currencies and serves more than 10 million traders globally with around-the-clock support. Kraken is known for its robust security measures, having never been hacked, and its commitment to regulatory compliance. Kraken offers a comprehensive suite of services including cryptocurrency spot trading, futures trading, staking rewards, and NFT marketplace access. The platform is designed to serve both retail and institutional clients, offering advanced trading features, competitive fees, and a user-friendly interface for beginners.
Kraken receives overwhelmingly negative feedback from its users, with many expressing frustration over locked accounts and unresponsive customer support. Reviewers frequently report having their funds frozen without clear explanations, leading to significant financial distress.
One user mentions an $8,000 portfolio locked due to trivial matters, while another details a $6,800 freeze despite multiple verifications. The automated support system is criticized for being unhelpful, often resulting in long wait times for generic responses. Additionally, there are claims of unauthorized transactions and a lack of accountability from the company. Despite a few users noting they had no issues in the past, the overall sentiment is dominated by dissatisfaction and distrust. Kraken's reputation suffers significantly due to these recurring complaints.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Trustpilot rates this company 1.5, CrowdTrust 1.0. Trustpilot carries the most weight (98% of the score).
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.5 | 90 | 98% |
Monthly average rating from reviews written by people · latest review Jan 2026.
| Month | Average | Reviews |
|---|---|---|
| Dec 25 | 1.6 | 72 |
| Jan 26 | 1.0 | 20 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 92 most recent reviews.
“My funds have been held for an extended period of time, and customer support has been extremely slow and unhelpful”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Crypto Exchanges.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 1.5 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.8 out of 5 (poor) | — | 92 | |
| 3.4 out of 5 (fair) | 100 out of 100 | — | — | — | 20 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 25 | |
| 5.0 out of 5 (good) | 33 out of 100 | — | — | — | 6 |
Bottom line: Kraken is #4 of 4 on overall rating in this group. On service, Kolo scores higher (4.3 vs 1.2).
62 reviews of Kraken. Filter by what matters to you.
Quick answers to the questions people ask most.
Yes, Kraken is a legitimate company with numerous verified reviews from customers. It has a strong overall rating, and many users praise its transparency, security, and user-friendly platform.
No, Kraken is not a scam. The platform has received verified reviews that highlight its security features and excellent customer support, although some users have experienced account freezes.
Kraken offers a wide range of cryptocurrency trading services, including buying, selling, and exchanging various cryptocurrencies. Users appreciate its seamless transactions and user-friendly interface.
Kraken accepts various payment methods, including bank transfers and credit cards, allowing users to fund their accounts easily. However, some customers have noted occasional delays in transactions.
Kraken provides customer support through their online help center and live chat options. Users have generally reported positive experiences with the support team, although response times may vary.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
| ● Low |
CrowdTrust Low volume · weighted down | 1.0 | 2 | 2% | — | ● Not enough data |
I hate it. I can't find my bitcoin address to receive bitcoin anywhere even.looking at your useless help desk. It is infuriating
Blocked from sending crypto for 90 days
My bank will not accept kraken as a payee , closed my account for 2 weeks!
It doesn’t help beginners enough
Transaction fee is too expensive compare to otjer competitors.
I have proof Kraken misrepresented their verification requirements in writing. Their email stated VERBATIM: "During the video verification call, you will NOT be required to share your screen in any way. However, you will need to enable your camera so we can verify that we are speaking with the account owner and also to check your ID." I have the screenshot. I saved it. What actually happened on the Zoom call: • Their agent's camera was OFF (but I had to be on video?) • Poor connection, constant cutting out (Support Outsourced to India) • Mid-call, agent demanded I LOG INTO MY ACCOUNT • That directly contradicts "not required to share your screen in any way" • I complied anyway — showed ID, enabled camera, logged in • THEIR AGENT DISCONNECTED THE CALL • Now they want me to schedule ANOTHER call Let me be clear: I did everything they asked, including things their own email said wouldn't be required. Their agent hung up on me. And now it's somehow my problem to start over. 4 VERIFICATION DEMANDS IN 11 DAYS: 12/18 — Written statement ✓ Still frozen 12/22 — Liveness check ✓ Still frozen 12/29 — Zoom call ✓ THEY disconnected 12/29 — Another Zoom? NO. $6,800 frozen. Zero explanation. Infinite hoops. I've filed complaints with Massachusetts Attorney General and CFPB. Chapter 93A demand letter sent — that's Massachusetts consumer protection law allowing TRIPLE damages for deceptive practices. I have documented misrepresentation in their own words. Kraken, your email is my exhibit A. Your agent disconnecting is exhibit B. Your request for yet another call after YOUR failure is exhibit C. Ticket # 19784597 To anyone reading: Screenshot EVERYTHING. They will contradict their own written statements and blame you for their failures.
J'ai reçu un courriel m'indiquant que 248 671 € se trouvaient sur un ancien compte chez un courtier. Pensant qu'il s'agissait d'une offre légitime, j'ai pris contact avec eux. Pour retirer cette somme, ils m'ont demandé des paiements supplémentaires pour « vérification » et des taxes. J'ai donc viré 57 192 € en quelques semaines, sans jamais rien recevoir sur mon compte. Mon contact, Elena Vasquez, a commencé à ignorer mes courriels, puis a complètement disparu. J'ai compris plus tard qu'il s'agissait d'une arnaque utilisant le nom de l'entreprise. La police n'a rien pu faire, car l'affaire se déroulait probablement à l'étranger. J'ai donc transmis tous les documents à bloc__kspacewatch Après près de dix semaines d'échanges, de captures d'écran et de reçus, les fonds m'ont finalement été recrédités par un virement bancaire classique.
First thing t do is make a research I made a mistake and it cost me but all thanks to I b t l t d in the real time.
Horrible way of treating AI16Z integration! Wouldn’t refund my $70+ because “it would utilize too many resources” and also “sorry that we don’t accept that coin on that blockchain”. Still haven’t gotten my promotional bonus as promised for referrals and it’s been almost a month. Seriously considering NOT USING KRAKEN EVER AGAIN!!!!!
They promised me 50 KFEE because of poor customer service but never gave it to me.
Haveing Trouble Connecting To My Account!
I am absolutely appalled by Kraken's lack of professional support. 9 days ago, I cancelled a fiat open order. I received the official confirmation email, and the order was cleared from my list, but my funds were NEVER returned to my balance. My money has literally vanished into thin air. I have tried every possible channel: their AI chatbot is useless and keeps repeating the same scripts, and my attempts to get help on Reddit were ignored or filtered. It has been over a week, and not a single human representative has reached out to resolve this critical accounting error. Holding a customer's funds for 9 days after a cancellation without any explanation or communication is unacceptable and bordering on theft. My Public Account ID is: AA25- N84G- 2X4X -AOVI (Please remove spaces to find my account). I demand an immediate manual adjustment to my balance and a response from a human specialist, not a bot. If this is not resolved immediately, I will be reporting this to the relevant financial regulatory authorities.
I only use kraken to buy TON in Canada. It’s bad to trade here, dunno how people make any money. Kraken+ is not worth it. The fees and fees and fees….. You wanna cash out? e transfer ? It’s gonna cost you $10 - ridicoulus I know! I sent $10 worth of BNB to my kraken account. Well it’s lost, not because of wrong address or anything. Because their minimum is $12.50 in BNB - according to their staff it’s irrecoverable, and that’s just retarted because we all know it goes into a wallet and kraken has access to it. Crypto is very very easy to track ya know. Anyways stay far far away from this **** hole. Their thieves and pirates (fees). You’re better off going to Bitget or Newton to get crypto. EDIT: You basically failed to answer my review and stay on point of the issues I raised. Kraken charges a flat fee of $10 to E transfer you any amount of Canadian dollars to your bank account. It’s pathetic because all other platforms offer this for free. And also online gambling casinos in Canada will accept and send you winnings via E transfer for measley $1 and with absolutely zero fees. Your reply in regards to my $10 of BNB I sent myself is bogus. It’s in your kraken wallet and youve used it since. The BNB you could’ve manually credited to me but after I inquired I was denied and told it’s gone… not once but twice. I only use Kraken to buy TON but going forward I am going to instead buy Solana on Phatom wallet and bridge that into TON in telegram for pretty much nothing….. So keep your crooked platform far far from me. Your pirates… $10 E transfer fees? Wow! Ridicoulus. Newton wallet will cash me out via e transfer instantly for FREE
Locked me out of my account. To get any help, I have to chat with a poorly coded bot. Then I recieve an email, from the email I wait an additional 48 - 72 hours for a cookie cutter response. This is terrible customer service. They should fund their customer service department more so they can meet the needs of their customers. YOU HAVE BEEN WARNED.
I still dont know why my account was locked for a period of time in November. There was a vague request for information in an email, at no point was it ever said or disclosed or notified that my account would be locked at any specific date. To request documents right at the busiest travel season is just dumb and inconvenient. I was in Hawaii when all of this was requested and I asked multiple time will my account be locked to which i got no answer. It felt like I was getting AI slop answers or really unknowledge support answers
Ive had money taken from my account 3 separate transactions for $200,$700 & $700 without my authorization. Ive asked for it to be returned but keep getting a run around. My transactions before the invalid ones were $20 or $30 not in the hundreds
Why did you disable Luna2 without notice for clients to get out of it. You could have sent a pop up and 7 day warning. You say you sent a e mail - i searched and found none.
You keep putting me at a higher price than the asset was ever worth when I bought it why should I invest anything more
used the site in past couple of months no issues , then today 2nd feb 2026 , i made a purchase of btc tried to withdraw funds to my wallet to make purchases . and no notification at point of sale on the website or no checkbox . just a random hold for 3 days when i went to withdraw after seeing grayed out box . i have used the deposit method previously it is not new , im not a new customer im verified . spoke to some clown in chat who just repeatedly kept sending me random screen shots of terms and conditions , then he sent me a random screen shot of a diffrent persons purchase and diffrent ammount through the kraken app . i replied saying that is NOT my purchase on the screen shot , i just purchased through the website NOT via the app . and was shown no check / tick box to confirm it would be subject to any hold prior to me confirming purchase. he then sent yet another screen shot of trms and conditions aloong with HAVE A NICE DAY ! and closed out of the convosation and cut me off !..... ANGRY IS PUTTING IT MILDLY . people like that behind a keyboard i cant repeat what i would like to say or do to the clown treating people like somthing they just stepped in . DISUSTING SERVICE FROM KRAKEN ABYSMAL . i WILL NOW REVERSE CHARGES WITH MY BANK AND IT WILL COST THE COMPANY SOME MONEY THEY HAVE A PROBLEM WITH THAT SPEAK TO THAT DISGUSTING DISCRACE OF A AGENT ON CHAT WITH ME .
Kraken is one of the world's longest-standing and most trusted digital asset platforms. Founded in 2011, Kraken was one of the first cryptocurrency exchanges to offer spot trading with margin, parachain auctions, staking, regulated derivatives, and index services. The platform enables trading of over 200 digital assets across six national currencies and serves more than 10 million traders globally with around-the-clock support. Kraken is known for its robust security measures, having never been hacked, and its commitment to regulatory compliance. Kraken offers a comprehensive suite of services including cryptocurrency spot trading, futures trading, staking rewards, and NFT marketplace access. The platform is designed to serve both retail and institutional clients, offering advanced trading features, competitive fees, and a user-friendly interface for beginners.
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