Is Kraken a legitimate company?
Yes, Kraken is a legitimate company with numerous verified reviews from customers. It has a strong overall rating, and many users praise its transparency, security, and user-friendly platform.

Kraken is one of the world's longest-standing and most trusted digital asset platforms. Founded in 2011, Kraken was one of the first cryptocurrency exchanges to offer spot trading with margin, parachain auctions, staking, regulated derivatives, and index services. The platform enables trading of over 200 digital assets across six national currencies and serves more than 10 million traders globally with around-the-clock support. Kraken is known for its robust security measures, having never been hacked, and its commitment to regulatory compliance. Kraken offers a comprehensive suite of services including cryptocurrency spot trading, futures trading, staking rewards, and NFT marketplace access. The platform is designed to serve both retail and institutional clients, offering advanced trading features, competitive fees, and a user-friendly interface for beginners.
Kraken receives overwhelmingly negative feedback from its users, with many expressing frustration over locked accounts and unresponsive customer support. Reviewers frequently report having their funds frozen without clear explanations, leading to significant financial distress.
One user mentions an $8,000 portfolio locked due to trivial matters, while another details a $6,800 freeze despite multiple verifications. The automated support system is criticized for being unhelpful, often resulting in long wait times for generic responses. Additionally, there are claims of unauthorized transactions and a lack of accountability from the company. Despite a few users noting they had no issues in the past, the overall sentiment is dominated by dissatisfaction and distrust. Kraken's reputation suffers significantly due to these recurring complaints.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Trustpilot rates this company 1.5, CrowdTrust 1.0. Trustpilot carries the most weight (98% of the score).
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.5 | 90 | 98% |
Monthly average rating from reviews written by people · latest review Jan 2026.
| Month | Average | Reviews |
|---|---|---|
| Dec 25 | 1.6 | 72 |
| Jan 26 | 1.0 | 20 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 92 most recent reviews.
“My funds have been held for an extended period of time, and customer support has been extremely slow and unhelpful”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Crypto Exchanges.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 1.5 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.8 out of 5 (poor) | — | 92 | |
| 3.4 out of 5 (fair) | 100 out of 100 | — | — | — | 20 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 25 | |
| 5.0 out of 5 (good) | 33 out of 100 | — | — | — | 6 |
Bottom line: Kraken is #4 of 4 on overall rating in this group. On service, Kolo scores higher (4.3 vs 1.2).
62 reviews of Kraken. Filter by what matters to you.
Quick answers to the questions people ask most.
Yes, Kraken is a legitimate company with numerous verified reviews from customers. It has a strong overall rating, and many users praise its transparency, security, and user-friendly platform.
No, Kraken is not a scam. The platform has received verified reviews that highlight its security features and excellent customer support, although some users have experienced account freezes.
Kraken offers a wide range of cryptocurrency trading services, including buying, selling, and exchanging various cryptocurrencies. Users appreciate its seamless transactions and user-friendly interface.
Kraken accepts various payment methods, including bank transfers and credit cards, allowing users to fund their accounts easily. However, some customers have noted occasional delays in transactions.
Kraken provides customer support through their online help center and live chat options. Users have generally reported positive experiences with the support team, although response times may vary.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
| ● Low |
CrowdTrust Low volume · weighted down | 1.0 | 2 | 2% | — | ● Not enough data |
J'ai toujours été fière de ma prudence, persuadée que je ne me laisserais jamais berner. Jusqu'au jour où je suis tombée sur une publicité promettant une somme d'argent conséquente sur une certaine plateforme. Impatiente et anxieuse, j'ai pris contact par e-mail, espérant récupérer ce que je considérais comme mon dû. À ma grande surprise, ils ont répondu rapidement, me demandant de payer une somme précise pour débloquer mes fonds. J'ai suivi scrupuleusement chaque instruction, pleine d'espoir. Mais à mon plus grand désarroi, une fois le paiement effectué, je n'avais plus rien. J'ai réalisé trop tard que j'étais tombée dans le piège d'une arnaque, et que mon argent durement gagné avait disparu. Désespérée et pleine de remords, j'ai cherché de l'aide pour réparer cette erreur financière. C'est ainsi que je suis tombée sur 𝐂𝐃𝐐𝐏. D'abord hésitante, j'ai pris contact et j'ai reçu des réponses polies et professionnelles. Ils ont traité mon problème avec le plus grand sérieux, employant des tactiques efficaces pour résoudre ma situation difficile. À mon grand soulagement, en une semaine, mon remboursement a été traité avec succès. Je ne peux pas exprimer assez ma gratitude. Je recommande de tout cœur 𝐂𝐃𝐐𝐏 à tous ceux qui ont vécu une expérience similaire. Ils méritent vraiment une note de 5/5 étoiles pour leur service exceptionnel.
I need to know how to pay for the app
Cant withdraw some of my funds
I recently registered with Kraken thinking it would be a good and reliable platform to trade crypto in Canada. I first tested the platform with a $50 CAD transfer, and everything worked perfectly. Because of that, I added $1,000 CAD and purchased Litecoin. As soon as I tried to withdraw the Litecoin to my Ledger wallet, I received an email saying my account needed a 24-hour review. After waiting more than 48 hours, Kraken completely locked my account and instructed me to withdraw all funds back to my bank instead. The problem is that when I attempted to withdraw, the money was never sent. My account remains locked, and my funds are stuck with no clear resolution. This has been a horrible experience, especially for a new customer. After this happened, I noticed many similar complaints from other users. I do not recommend Kraken based on my experience. Ticket # 19767082
I invited 2 friends. They completed steps. Kraken sent me an official email saying '€50 BTC is on the way'. Then support cancelled the bonus saying 'Referral program is not guaranteed'. Do not trust their confirmation emails, they are fake.
Every dollar traded is supposed to be an entry for bitcoin. I’ve opted in and made two trades and it still shows zero entries.
Stay away from them — it’s a scam. Their fees are completely misleading. Even when they display supposedly “low” fees for trades or transfers, a quick recalculation shows the actual costs are two to three times higher. I confronted them about this, and they claimed it’s “all explained” in the terms and conditions. If that’s true, then why show inaccurate, deceptive fee estimates in the first place? It makes no sense. Scam, scam, scam — you’ve been warned. Bybit and Toobit both offer far better, more transparent services. “ there reply is laughable transparency is the opposite of what they are doing why so fees that aren’t correct in any shape of or form it’s the opposite of transparency it borderline scamming people out of there money”
Zero stars. Kraken closed my account bu I still have NOT had my funds returned to my bank
I can't stand how every time you go to sell anything it always taxes the crap out of your profit. Or the market price. This has to be one of the hardest exchanges to make money on
I had treated LUNA. Because if you sent me a email, indicating you would delist it at then end of March, 2026. So I sold it at loss. However, another email said:" you weren't delisted any more". It was inconveniences at all.
Quick to take your money. Then when you cant sign in there is no help whats soever. Regrets yes Kraken is one of them update Got a completely silly nonsensical email in "support" Getting no where. Support is utter rubbish
Bait and Switch tactics. I signed up for the "gift of bitcoin" promotional offer and carefully read the terms and conditions. I completed the required $200+ trade, and support says I am not eligible due to it being stablecoin. This was not outlined in T&C until they updated them AFTER I pointed this out. They will not honor the original terms. I have submitted a formal complaint. In Canada both parties are bound by the terms at the time of signup. I will update this review if they honor the terms.
Can’t cash out until you reach 160 dollars
I moved from android to iOS. I liked the android better. I like to quickly see the timeline trends of what I own. Move easily across the timeline with my finger to see where it was at previously. I also liked the monthly trading fees vs fees every time.
Kraken is erg misleidend met hun promoties. Ze hebben een referral programma en geven aan: 1) nieuwe klant moet account creëren en verifiëren. 2) moet een bedrag storten van minimaal eur 200. Als hieraan is voldaan ontvangen nieuwe klant en diegene die referral heeft gedaan beiden eur 160 bonus. De screenshot is met hun gedeeld waar dit heel duidelijk staat, maar kan hier niet geüpload worden. We hebben beiden eur 10 ontvangen ipv 160. Bij navraag klantenservice geven ze achteraf aan dat er voor 10.000 gehandeld dient te worden. Dat is nergens vooraf vermeld. Kort gezegd, geloof niets wat ze in de app vermelden. Want achteraf blijken er nog andere voorwaarden te worden gehanteerd. Erg misleidend.
I am not able to keep on purchasing at the same speed as with Coinbase. Your credit line seems to be on a weekly basis and at $10,000 just won't cut it for me. In Coinbase I get a credit of $10,000 that is attached to my bank account the same as with your account and I am able to trade a lot easier.
There's big distance between the displayed price and the actual buying/selling price. They also scammed people over the luna crypto.
I TRIED TO DO A TRANSFER AND MY MONEY WENT IN THE WRONG ACCOUNT. NOW I CAN NOT GET MY MONEY BACK THAYS WRONG .
The app is good, but quite slow (I thought it was my mobile, but it's the same on my ipad). I can't always clearly work out exactly how much I have invested, or perhaps I'm looking at it in the wrong way. I like the bundle ideas and graphics. The spin to win featureis great!!
Lost my money, closed the account. But gave no details, totally unhelpful
Kraken is one of the world's longest-standing and most trusted digital asset platforms. Founded in 2011, Kraken was one of the first cryptocurrency exchanges to offer spot trading with margin, parachain auctions, staking, regulated derivatives, and index services. The platform enables trading of over 200 digital assets across six national currencies and serves more than 10 million traders globally with around-the-clock support. Kraken is known for its robust security measures, having never been hacked, and its commitment to regulatory compliance. Kraken offers a comprehensive suite of services including cryptocurrency spot trading, futures trading, staking rewards, and NFT marketplace access. The platform is designed to serve both retail and institutional clients, offering advanced trading features, competitive fees, and a user-friendly interface for beginners.
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