Excellent Service by Dally Bal customer…
Excellent Service by Dally Bal customer complaints manager, she listened to my complaint and resolved it to my satisfaction, Well done Thank you Kind regards Ajit Patel

Lloyds Bank Insurance, part of Lloyds Banking Group, offers a range of insurance products tailored to meet the needs of personal and business customers. The company provides various types of insurance, including home, car, and travel insurance, ensuring that clients can protect their assets and manage risks effectively. With a focus on delivering reliable financial services, Lloyds Bank Insurance caters to individuals seeking comprehensive coverage as well as businesses looking for tailored insurance solutions. Customers can access these services through the Lloyds Bank website, where they can manage their policies and make claims online. The company emphasizes customer support, providing dedicated contact options for personal and business inquiries to assist clients efficiently.
Lloyds Bank Insurance receives overwhelmingly negative feedback, with many reviewers expressing frustration over poor service and account management. Customers report issues such as accounts being closed without explanation, long wait times for customer support, and transactions being blocked without notification.
Specific complaints highlight a lack of checks regarding account closures, leading to distress for those affected. However, some positive experiences emerge, particularly regarding helpful staff members like Jackie and Alister, who provided excellent assistance during challenging situations. Additionally, a few customers appreciate the perks of the Club Lloyds account, noting that day-to-day banking has been satisfactory.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.6 | 1,060 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 1.5 | 111 |
| Nov 24 | 1.4 | 101 |
| Dec 24 | 1.5 | 80 |
| Jan 25 | 1.8 | 89 |
| Feb 25 | 1.7 | 78 |
| Mar 25 | 1.3 | 102 |
| Apr 25 | 1.5 | 86 |
| May 25 | 1.6 | 95 |
| Jun 25 | 1.8 | 77 |
| Jul 25 | 1.1 | 46 |
| Aug 25 | 1.5 | 10 |
| Sep 25 | 1.9 | 50 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“She was the most helpful and cheerful customer service person I have ever dealt with”
“Where premier banking really means “possibly better than the rest of our leads t clients, but we’re still far worse t...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.6 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.5 out of 5 (poor) | 1.2 out of 5 (poor) | +3% | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | — | 60 |
Bottom line: Lloyds Bank Insurance is #5 of 5 on overall rating in this group. On value, Travel Insurance Saver scores higher (4.9 vs 1.2).
500 reviews of Lloyds Bank Insurance. Filter by what matters to you.
Excellent Service by Dally Bal customer complaints manager, she listened to my complaint and resolved it to my satisfaction, Well done Thank you Kind regards Ajit Patel
I cant even log on to my bank account to check my bank balance, despite all the phone calls, trying load the app and trying to check through telephone banking, wasted over 50 pounds in calling advisers in Lloyds from South Africa to assist for online banking with no success, yet Lloyds is still using the south African dysfunctional postal service to send bank statements.
Every time I have called even when I'm in a bad mood, lloyds bank customer service so polite I end up laughing. I would say I have tried other banks and with them, no training in customer service
Quick answers to the questions people ask most.
Lloyds Bank Insurance has numerous reviews on various platforms, reflecting a mix of experiences. While some customers report issues, others highlight positive interactions, indicating a complex reputation.
Based on verified reviews, Lloyds Bank Insurance is not a scam, but some customers express safety concerns about account management and transaction handling, noting frustrations with account closures and support.
Lloyds Bank offers a range of financial services including personal and joint accounts, insurance products, and various banking features. Specific services may vary, so it's best to check their official website.
Customer support can be reached through their website or by phone. However, reviews suggest that response times may vary, with some customers experiencing delays.
Common complaints include account closures without notification, poor customer service, and issues with transaction approvals. The bank appears to be addressing some of these concerns, but customer feedback indicates ongoing challenges.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Disgusting Customer Service. My wife called them to inform them of her father's death and was met with cold callus distain. Zero respect or empathy was show by the abrupt and border line aggressive agent. Once everything is sorted I believe we will be cutting ties with this company all together. Absolutely disgusting.
Lloyds really know how to look after their best customers!! Been a Club a/c holder for years. I recently put this years ISA into Lloyds F/R account. How do they repay me ? They double my overdraft rate!! It's irrelevant because I don't use it - apart from using the free £100 o/d. Really good to feel appreciated !!
Lloyds bank in Leamington Spa is great place to do banking.They have newest technology.All staff extremely helpful,any questions you have they will go extra mile to satisfy you with answers and help you to sort out your dilemma,be it online banking or lost card or any cash problem.Very happy customer I am .Huge Thank you!
Lied to staff and treated us with complete disrespect As a former employee of Lloyds, I’m deeply disappointed by how we were treated. We were TUPE transferred to another company under false pretences — promised that little would change and that our roles would stay the same. In reality, we were misled from the start. The work we were told we’d be doing changed completely, with no transparency or honesty throughout the process. Lloyds failed to support us, ignored our concerns, and ultimately showed that they have no regard for the well-being or futures of their employees. The experience has been stressful and disheartening, and I would not recommend working for this organisation to anyone.
Need information when money goes in bank like calls or messages hate been told that they can't do anything for ya
I went in to my rochdale branch and the woman on the desk wasn't helpful one bit and rude I asked why my bank card won't work to take cash out bit will contact less she then told me to sit in the middle of the room and wait to be seen others came in after me and was seen before me then when I did get seen the woman told me the first woman should have been able to sort it to order a new card but she couldn't be arssed doing anything iv been an customer for 25 years plus an i am looking to change banks thanks for the customer service
Trying to switch our Business account over to Lloyds Bank - do not bother! The whole process so far has taken 5 months (not the 30 days they claim) and no one can tell us what is going on with the application - that's after waiting over 20 minutes for someone to actually answer the phone. Diabolical.
If there's actual fraud or identity theft going on these people will ignore it or tell you it's probably that you've forgotten you're subscribed to something that you know for a fact you're not subscribed to and won't listen to your protestations. And then inevitably you have to ring them the next day when there's payments to a casino coming out of your account to tell them the thing you were certain was happening but Lloyds Fraud wouldn't believe you on was actually happening. But god forbid I try and transfer some money from one account to another or set up faster payment to make my life easier. Then it's blocked and I have to ring Lloyds Fraud line and have them talk down to me about things I already know about, waste my time further and then tell me the issue is resolved now and to try again. And I'll try again and without fail the same damn thing will happen again! I'm so sick of it. I just want to do my banking in peace but everything is now encumbered with the caveat of will doing anything incur the tedious ire of Lloyds Fraud Line?! Actually it's baffling that Lloyds is still a successful bank. When you use other Banks apps and see what features they've introduced to make things more convenient and better for their customers. Features like if I'm transferring money the total left in the account I'm transferring from updating in real time. Lloyds has nothing like that! All they focus on is penalising people for trying to do any banking because apparently trying to transfer £250 or above triggers the Lloyds Fraud team. Pathetic. I've initiated an account switch from Lloyds to a better bank and I can't wait to be done with Lloyds. For years I've dealt with their nonsense. Oh and they only just introduced light and dark background in their app. And it's not even available across the whole app. And this is long after every other banking app introduced this. Again Lloyds are more focused on accusing everyone who uses them of fraud.
I had my Lloyds Bank credit card statement arrive the other day with a glaringly obvious scam listed as my having visited a store in Milton Keynes last month - but I hadn’t as I was attending a function in Spalding. So a subsequent visit to my local Spalding branch, being a bricks and mortar one (still, as I scribble away..) to explain or query the situation. The chap I spoke to on the telephone in the fraud department was absolutely brilliant, couldn’t ask for more: no waffle, plain speaking, just being sheer ‘on the ball’ and to the point with the whole process taking about 10 to 15 minutes. The outcome being yes, I had a (attempted) scam on my account with the outcome being my card was blocked as it had been compromised plus they would issue a new card to arrive in ‘four to five working days’ - this was Thursday morning. Yesterday, Saturday morning it arrived! - what service but as I only use it once or twice a month so time was not an element, but overall so very delighted that they reacted so swiftly. I have always been pleased with the branch itself, from the helpful and friendly staff to the service, being a full 5 Star (interest rate to be agreed) rating to my mind. The only niggle I have is there is a main concrete support pillar there that can/does obscure when a customer adviser/teller is free as you can’t see beyond it but short of a handy sledge hammer or the odd spare stick of dynamite being available, we shall have to carry on living with it I suppose.
I have a new credit card with Lloyd's, if I would know about their terrible customer service, I wouldn't even proceed with the card. I have a debit card with them as well but I never had to contact CS. I think it's time to switch the bank as you can forget about any support
Could not fault the customer service I had today from Lloyds
Sent £255.33 to a supplier’s old closed down account from my small business 11 days ago and Lloyds stole it. Unbelievable from a major bank who profits from money printing and usury. I would strongly advise avoiding dealing with such an unscrupulous and untrustworthy company.
Been with them for over 30 years and now I am being treated like a 2yr old telling me to ring the fraud department almost every time I try and make an online payment - even to people I've paid before. When I do get through, they lecture me on online safety and ask so many questions, the call lasts 30 minutes and they do the payment for me. I have recently moved house and so have had to pay alot of people eg estate agents , solicitors, movers etc etc. Sick of it - closed account and going elsewhere
I’ve had a horrific time with Lloyds Bank, avoid them like the plague. From customer service teams transferring you to ‘dead’ lines to get rid of you, to the absolute joke of having opened and closed an account on the 1st April which is still open, they really can’t say much for the customer experience. The reason why this is a 4* review is because after almost 3 months of trying to push a complaint through, I finally spoke to someone (Lily-May) who listened to me and escalated my complaint properly. It remains to be seen what happens next, but this probably will end up going to the ombudsman!
Review: Extremely Poor Service from @LloydsBank I’ve been a loyal customer of @LloydsBank for over 30 years, but my recent experience has left me shocked and frustrated. I contacted the bank regarding an unauthorised debit on my main account and was transferred to Kiren from the fraud department. Her attitude was rude, dismissive, and completely unhelpful. She did not listen to my concerns and offered no real support. Without any notice, my card was blocked and stopped, and I was not told — leaving me with no access to my money. Absolutely unacceptable from a bank I’ve trusted for decades. Terrible customer service, especially from the fraud team, where reassurance and action are crucial. Do better, @LloydsBank. #LloydsBank #CustomerServiceFail #BankingProblems #FraudDepartment #DisappointedCustomer If negative stars were possible on Trustpilot, I would have given one without hesitation.
Lloyds Bank Insurance, part of Lloyds Banking Group, offers a range of insurance products tailored to meet the needs of personal and business customers. The company provides various types of insurance, including home, car, and travel insurance, ensuring that clients can protect their assets and manage risks effectively. With a focus on delivering reliable financial services, Lloyds Bank Insurance caters to individuals seeking comprehensive coverage as well as businesses looking for tailored insurance solutions. Customers can access these services through the Lloyds Bank website, where they can manage their policies and make claims online. The company emphasizes customer support, providing dedicated contact options for personal and business inquiries to assist clients efficiently.
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