Log-Delivery is a UK-based company specializing in the supply and delivery of premium kiln-dried firewood and fuels. Their offerings include a variety of ready-to-burn logs, such as birch, oak, and ash, which are certified by the Ready to Burn scheme to ensure a moisture content of 18% or less. This makes them suitable for use in wood-fired stoves, log burners, pizza ovens, smokers, and fire pits. The company caters to both residential and commercial customers across the UK, providing a convenient online ordering process with free nationwide delivery on all central mainland orders. Log-Delivery focuses on delivering high-quality firewood that ignites easily and burns efficiently, with logs offered in 30-liter nets for consistent sizing. Their commitment to quality and customer satisfaction positions them as a reliable source for customers seeking efficient and effective firewood solutions.
Log-Delivery receives mixed feedback from customers, highlighting both commendable service and significant issues. Many reviewers praise the fast delivery and quality of logs, noting that the product burns well and is superior to competitors.
Positive experiences often mention helpful staff and flexible delivery options, making the ordering process smoother. However, a substantial number of complaints focus on delivery problems, including missing items and poor communication regarding orders. Customers express frustration over receiving incorrect quantities and the lack of responsiveness from the company. Some long-time users report a decline in standards, indicating that their recent experiences have been disappointing compared to the past.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.1 | 22 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 22 most recent reviews.
“Fantastic supplier”
“Spent £350 and heard nothing After more than 2 weeks and chasing 3 times I received an email saying the courier wou...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Garden & Outdoor.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.1 out of 5 (fair) | 100 out of 100 | 3.2 out of 5 (fair) | 3.6 out of 5 (good) | 3.1 out of 5 (fair) | — | 22 |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.0 out of 5 (poor) | 1.7 out of 5 (poor) | 1.8 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.8 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | 1.2 out of 5 (poor) | — | — | 1,000 |
Bottom line: Log-Delivery is #4 of 5 on overall rating in this group. On service, My Home Move Conveyancing scores higher (4.8 vs 3.6).
22 reviews of Log-Delivery. Filter by what matters to you.
Will wait to see if they fix my delivery. Paid for 48 bags of charcoal. 43 on pallet. So, update on this, Log Delivery are sending the 5 short bags. Made my day, as I was not very happy being short changed.
Fantastic supplier. This was the first time of contacting this log supplier, I've had a log burner for many years and to be honest these logs were far superior quality than any others I've had before. Nethergong Logs are my go too supplier from now on, excellent price and first class service.
This is my 3rd experience with log-delivery.co.uk and again all I can say is that the service and quality of product is the best. This time I ordered 5 x 12kg bags of restaurant grade charcoal. Haven't seen anything else quite like it. What's even better is that I placed my order Wednesday late afternoon and received my order yet again Thursday lunchtime. However, I was delivered 1 bag short:(( Today is Friday mid afternoon and my missing bag turned up with another 1 so I received 6 bags in total and will be in touch with them to tell them that. It's only fair. This is an excellent company to deal with and their customer service is second to none.
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Polarized pattern: few middle ratings. 45% of recent reviews are 4–5★ and 45% are 1–2★.
I loaded up just before the last cold snap. Really impressed with the logs and they had loads of wood in stock - as compared to other suppliers. They couldn't have been more helpful. Will definitely use them again.
Great, fast service and logs that burn well unlike others we’ve bought. Good comms too.
Have used Log-Delivery for a number of years now and have to say how great they are. I purchase their logs during the colder months and they burn nicely, giving off superb heat in my wood burner. Their charcoal is great and lasts such a long time on the BBQ. Their customer service is always helpful and trustworthy.
I made an order on a Friday and it was on my drive on the Monday...I live in South Devon! The company themselves are very polite, very professional and have some great products. They also have a great delivery system/ courier who was also very polite and very helpful! The delivery came on a large pallet, all wrapped up and intact. The goods themselves were for my Pizza Oven and I can highly recommend them. The beech briquettes are really very good for the oven when cooking, they burn hot, last longer compared to wood and give hardly any ash. I also like to use their olive wood for the actual Pizza cook and as usual, these are good quality if you want to be 'authentic'. The silver birch also comes in good sizes and is very good quality compared to many I have used. I also tried a box of natural fire lighters that reduced my 'light up' time to literally seconds! I also use my Pizza Oven as an outdoor fire, so I also ordered the 'Coffee Logs'. These burn hot and also leave hardly any ash and I would recommend these for a normal fire/ wood stove...they actually dont smell like coffee when burnt! (I was a little drunk so may be mistaken!) All in all, I would recommend Log-Delivery and will definitely be using them again and again! (I use my pizza oven all year round, not just for pizza!) Thankyou!!!!
1/2 pallet of logs and fire lighters delivered on time. Delivery team stacked them very neatly just inside our property. Logs burn very well so a very happy customer. First time user and will definitely be ordering from here again.
Fantastic Service every time. I have used Log-Delivery for the last 4 years and I have never been let down. Quick and friendly service every time. When I've needed some quickly they have always been very accommodating. I will continue to buy my logs for my pizza oven from log-delivery as it is so hassle free.
Log-Delivery is a UK-based company specializing in the supply and delivery of premium kiln-dried firewood and fuels. Their offerings include a variety of ready-to-burn logs, such as birch, oak, and ash, which are certified by the Ready to Burn scheme to ensure a moisture content of 18% or less. This makes them suitable for use in wood-fired stoves, log burners, pizza ovens, smokers, and fire pits. The company caters to both residential and commercial customers across the UK, providing a convenient online ordering process with free nationwide delivery on all central mainland orders. Log-Delivery focuses on delivering high-quality firewood that ignites easily and burns efficiently, with logs offered in 30-liter nets for consistent sizing. Their commitment to quality and customer satisfaction positions them as a reliable source for customers seeking efficient and effective firewood solutions.
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