Awesome products and prices
Awesome products and prices

Loop Mobile is a retailer specializing in affordable certified refurbished technology, including smartphones, tablets, laptops, and smartwatches. The company focuses on providing high-quality refurbished devices that come with a one-year warranty, ensuring customers receive reliable products. Loop Mobile emphasizes sustainability by offering 99% CO2 savings through its eco-friendly practices, including 100% recycled packaging. The target market for Loop Mobile includes environmentally conscious consumers looking for cost-effective alternatives to new electronics without compromising on quality. With a commitment to sustainability and customer satisfaction, Loop Mobile makes it easy for customers to purchase refurbished tech with features like free standard shipping and a 30-day return policy.
Loop Mobile receives a generally positive reception from customers, with many praising the quality of their products, particularly phones and laptops. Reviewers frequently highlight the excellent condition of refurbished items, noting that they often arrive as described and in great working order.
The purchasing process is described as easy and efficient, with fast delivery and competitive pricing being common themes. However, some customers express frustration with customer service, citing unresponsiveness and a lack of personalized support. Complaints about delayed shipments also appear, indicating that while product quality is high, the service experience can be inconsistent. Overall, Loop Mobile is viewed favorably, especially for product quality, despite some issues with customer service responsiveness.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 335 | 100% | +0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 6 |
| Sep 24 | 5.0 | 2 |
| Oct 24 | 5.0 | 2 |
| Nov 24 | 5.0 | 2 |
| Dec 24 | 5.0 | 2 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 3 |
| Mar 25 | 4.2 | 5 |
| Apr 25 | 3.0 | 2 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 2 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 335 most recent reviews.
“Good product, easy to purchase, competitive price, timely delivered, good payments options”
“Completely Useless”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Phones.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.4 out of 5 (good) | 3.8 out of 5 (good) | −12% | 335 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 5.0 out of 5 (good) | 4.8 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | 4.9 out of 5 (good) | — | 541 |
Bottom line: Loop Mobile is #5 of 5 on overall rating in this group. On service, Mobile Monster scores higher (4.9 vs 3.8).
335 reviews of Loop Mobile. Filter by what matters to you.
Fast shipping! Easy to order and get what you want quick.
I received the phone quickly and it was in excellent condition - better than expected. I would definitely buy my next device from Loop.
I just experienced possibly the very best customer service of all time. Spoke to Steven and I was greeted by this friendly and knowledgeable agent who took the time to listen to my concerns and answer all my questions, I appreciated the thorough explanation of what needed to be done for my order and why. Overall, I had a great experience with loop mobiles customer service!
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Excellent customer service. Encountered issue with iphone that was out of control of Loop mobile and 9 months after purchase. Loop mobile was able to resolve my issue and were courteous and professional throughout the process.
KYEWORLEY REDBRRYRD LEVITTOWNPA2819056230656 PRViNE21029 Monday, July 29
Delivery Time and quality
Good phone good price
Great price. Item as described. Fast shipping.
First time shopping on loop mobile, shipping was fast and cases had great discounts. Received an apple silicone case but I ended up ordering the wrong size. Their customer support team was extremely helpful, I reached out via email and they were able to get the issue sorted pretty quickly. Was skeptical at first about purchasing from a new website but overall experience was great!
Loop Mobile is a great option if you don't want to break the bank and are comfortable buying refurbished products. I ordered a pristine iPhone 13 Mini, and it arrived in better condition than I expected. I was prepared to receive a phone with 80% maximum battery capacity, so imagine my surprise to see that it was 100%. I was really happy about this since there wasn't an option to request a battery upgrade. I didn't see any noticeable scratches outside of maybe a slight chip around the border of the camera. I haven't had a chance to make any phone calls, but I'll update the review if there are any problems. My only gripe is you need to be strategic when you order a device. Loop Mobile ships most of its products via FedEx 2-Day and (understandably) requires a direct signature. I wasn't planning on being home for most of the day, so I attempted to reschedule the delivery instead to a day I didn't have any plans. Unfortunately, that didn't seem to make a difference. FedEx's delivery tracking still said it was arriving early (i.e., the original scheduled day). Long story short, I had to wait until the following day so I could sign for my delivery. Overall, I would recommend Loop Mobile for gently used electronics, provided you plan ahead of time to ensure you or a housemate is available to sign for the delivery.
I wanted to cancel the order just after placing it because I forgot a promo code, but there was no option to cancel. Also, there is no way to reach out to customer service! Called their number multiple times during the business day, but nobody received the call!! And, their customer service mail is broken. Also, I haven’t received the product yet. Hopefully, it will arrive tomorrow. Update: I am jumping my review from 1 star to 3 stars because the product is authentic. Still, I wish they are more active in customer care section. Update: I am changing the review from 3 stars to 5. I was contacted by the customer service and my problem was resolved. The email posted on the website was wrong and I understand that the helpline will not be always there to receive the call. Anyway, looking forward to buying more items.
I ordered an IPhone case that came in a sealed Apple box. It’s great-looking, brand new, and much less expensive than buying from Apple direct, which is no longer selling Mini cases on the regular. I HIGHLY recommend Loop Mobile. Customer service was 100% when I needed some help. Thanks Loop Mobile!
Excellent product, perfect price.
Everything from the order to the receiving of the package was awesome and fast, totally recommend and will buy again!
Loop Mobile is a retailer specializing in affordable certified refurbished technology, including smartphones, tablets, laptops, and smartwatches. The company focuses on providing high-quality refurbished devices that come with a one-year warranty, ensuring customers receive reliable products. Loop Mobile emphasizes sustainability by offering 99% CO2 savings through its eco-friendly practices, including 100% recycled packaging. The target market for Loop Mobile includes environmentally conscious consumers looking for cost-effective alternatives to new electronics without compromising on quality. With a commitment to sustainability and customer satisfaction, Loop Mobile makes it easy for customers to purchase refurbished tech with features like free standard shipping and a 30-day return policy.
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