I could not be happier with the product…
I could not be happier with the product and the process.

Loop Mobile is a retailer specializing in affordable certified refurbished technology, including smartphones, tablets, laptops, and smartwatches. The company focuses on providing high-quality refurbished devices that come with a one-year warranty, ensuring customers receive reliable products. Loop Mobile emphasizes sustainability by offering 99% CO2 savings through its eco-friendly practices, including 100% recycled packaging. The target market for Loop Mobile includes environmentally conscious consumers looking for cost-effective alternatives to new electronics without compromising on quality. With a commitment to sustainability and customer satisfaction, Loop Mobile makes it easy for customers to purchase refurbished tech with features like free standard shipping and a 30-day return policy.
Loop Mobile receives a generally positive reception from customers, with many praising the quality of their products, particularly phones and laptops. Reviewers frequently highlight the excellent condition of refurbished items, noting that they often arrive as described and in great working order.
The purchasing process is described as easy and efficient, with fast delivery and competitive pricing being common themes. However, some customers express frustration with customer service, citing unresponsiveness and a lack of personalized support. Complaints about delayed shipments also appear, indicating that while product quality is high, the service experience can be inconsistent. Overall, Loop Mobile is viewed favorably, especially for product quality, despite some issues with customer service responsiveness.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 335 | 100% | +0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 6 |
| Sep 24 | 5.0 | 2 |
| Oct 24 | 5.0 | 2 |
| Nov 24 | 5.0 | 2 |
| Dec 24 | 5.0 | 2 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 3 |
| Mar 25 | 4.2 | 5 |
| Apr 25 | 3.0 | 2 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 2 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 335 most recent reviews.
“Good product, easy to purchase, competitive price, timely delivered, good payments options”
“Completely Useless”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Phones.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.4 out of 5 (good) | 3.8 out of 5 (good) | −12% | 335 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 5.0 out of 5 (good) | 4.8 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | 4.9 out of 5 (good) | — | 541 |
Bottom line: Loop Mobile is #5 of 5 on overall rating in this group. On service, Mobile Monster scores higher (4.9 vs 3.8).
335 reviews of Loop Mobile. Filter by what matters to you.
I could not be happier with the product and the process.
Good product, easy to purchase, competitive price, timely delivered, good payments options.
Excellent experience as always! The product I purchased is AAA quality, exactly as described. Super fast delivery — it arrived earlier than expected. This is my third time buying from Loop Mobile, and I’ve never had any issues—100% recommended — always reliable.
Great phone, takes amazing photos and has a great charge! Totally recommend!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
It was a super easy and friendly experience!! The product arrived when was scheduling and perfectly wrapped and protected. Highly recommended
Fast and reliable Customer Service very helpful!
I purchased a refurbished laptop from loop mobile and after a few months of usage the screen has a failure. Loop Mobile was great in customer service and replaced the laptop in great timely manner. I highlight recommend them to anyone. As I will be using again as they are a true and trustworthy vendor.
A seamless transaction with very speedy delivery and a price that can’t be matched. If you have an earlier iPhone, they have tons of accessories for it at a price that’s cheaper than what you’ll see on eBay.
First time ordering from Loop Mobile. I ordered 2 Apple Watches as Christmas presents. I ordered 1 with a Good Grade and 1 with Excellent Grade and both came in great condition. There are no noticeable scratches or marks and work great. Ordering process was easy and the watches came quickly. Would definitely buy again from Loop Mobile.
Excellent product, easy purchase process, good delivery timing
Clear concise info, top-notch products, no fuss process, once I was able to set up an account.
I’m thrilled with my refurbished Apple Watch Ultra! It looks and works like new, with no visible wear. The performance is flawless, offering a stunning display, accurate GPS, and excellent fitness tracking features. The titanium case is durable and lightweight, and the battery easily lasts two days with heavy use and not scratches found. If you’re looking for a premium smartwatch at a more affordable price, loop Mobile impress me with all.
Received my iPhone Pro 12 and 14 Pro, very clean units. Recommended 100%
Steven did an awesome job helping me through my issues with the first phone. The return was super easy so I went with this company when we ordered a 2nd Phone. This is a very reliable company.
Ordered an iPhone 14 from their eBay store and received it locked to the carrier which was frustrating to say the least. I called them for assistance and reached Emmanuel, who was very professional and assisted me with a return label to replace the phone. Received the phone today and I’m very glad it is working as expected. Would recommend to anyone looking for a cost friendly option.
I purchased a refurbished macbook pro from Loop Mobile on amazon. It arrived in pristine condition, like not a single mark or piece of dust or scratch on it. A few months later the charger that was provided stopped working. I contacted Loop Mobile through amazon and got a response back right away. Without hesitation I was shipped a new charger and the issue was solved. I really appreciated the excellent customer service and highly recommend Loop Mobile.
The product arrived on time and in great condition. Very happy with my purchase!
Loop Mobile is a retailer specializing in affordable certified refurbished technology, including smartphones, tablets, laptops, and smartwatches. The company focuses on providing high-quality refurbished devices that come with a one-year warranty, ensuring customers receive reliable products. Loop Mobile emphasizes sustainability by offering 99% CO2 savings through its eco-friendly practices, including 100% recycled packaging. The target market for Loop Mobile includes environmentally conscious consumers looking for cost-effective alternatives to new electronics without compromising on quality. With a commitment to sustainability and customer satisfaction, Loop Mobile makes it easy for customers to purchase refurbished tech with features like free standard shipping and a 30-day return policy.
This profile hasn't been claimed by the business owner.