Loop Mobile is a retailer specializing in affordable certified refurbished technology, including smartphones, tablets, laptops, and smartwatches. The company focuses on providing high-quality refurbished devices that come with a one-year warranty, ensuring customers receive reliable products. Loop Mobile emphasizes sustainability by offering 99% CO2 savings through its eco-friendly practices, including 100% recycled packaging. The target market for Loop Mobile includes environmentally conscious consumers looking for cost-effective alternatives to new electronics without compromising on quality. With a commitment to sustainability and customer satisfaction, Loop Mobile makes it easy for customers to purchase refurbished tech with features like free standard shipping and a 30-day return policy.
Loop Mobile receives a generally positive reception from customers, with many praising the quality of their products, particularly phones and laptops. Reviewers frequently highlight the excellent condition of refurbished items, noting that they often arrive as described and in great working order.
The purchasing process is described as easy and efficient, with fast delivery and competitive pricing being common themes. However, some customers express frustration with customer service, citing unresponsiveness and a lack of personalized support. Complaints about delayed shipments also appear, indicating that while product quality is high, the service experience can be inconsistent. Overall, Loop Mobile is viewed favorably, especially for product quality, despite some issues with customer service responsiveness.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 335 | 100% | +0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 6 |
| Sep 24 | 5.0 | 2 |
| Oct 24 | 5.0 | 2 |
| Nov 24 | 5.0 | 2 |
| Dec 24 | 5.0 | 2 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 3 |
| Mar 25 | 4.2 | 5 |
| Apr 25 | 3.0 | 2 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 2 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 335 most recent reviews.
“Good product, easy to purchase, competitive price, timely delivered, good payments options”
“Completely Useless”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Phones.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.0 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.4 out of 5 (good) | 3.8 out of 5 (good) | −12% | 335 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 5.0 out of 5 (good) | 4.8 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | 4.9 out of 5 (good) | — | 541 |
Bottom line: Loop Mobile is #5 of 5 on overall rating in this group. On service, Mobile Monster scores higher (4.9 vs 3.8).
335 reviews of Loop Mobile. Filter by what matters to you.
Totally unresponsive. The decision makers have insulated themselves and you can only reach machines or people that operate like machine. THEY DON'T LISTEN AND ONLY GIVE CANNED RESPONSES. I am still awaiting a refund or even communication regarding my refund. Keep your money.
Ordered me and my husbands phone through reebelo and they got my phone from loop mobile they haven’t even shipped it out and i ordered it two days ago i am very frustrated never the less that you cant get anyone on the phone at loop mobile
The package was sent by fedex and signed by someone else in the same park not delivered to my door/ unit
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they were supposed to send me an unlocked phone, but it was not. sent me the wrong plugs and cords. paid good money on screen protector and data transfer and they are not interested in that at all. Will not use them again or recommend them
I paid for a very good graded phone and I received a port clogged dented and paint chipped phone that’s really rated fair at best.
Phone does not seem to be unlocked. It will not connect to my carrier...
Completely Useless. So I ordered a refurbished MacBook Pro from these guys (through Back Market). It arrived DOA with a dead battery incapable of holding a charge. Returned/exchanged it and received a different one with the same exact problem. Now I’m waiting (less than patiently) for a refund. This seller is completely useless and can’t even perform a simple check (like turning the device on to see if it works) before shipping.
NEVER BUY A PHONE FROM HERE AGAIN! I recently put a brand new Bluetooth radio in my vehicle with Apple CarPlay. I work hard for my money and want to enjoy my liberties in life. My phone, however, would not connect to this CarPlay. I figured it was my car the entire time. For weeks, I began to send my car back and forth, to and from the place I got the work done for my Bluetooth radio. By the time they figured out it was my phone, I wanted to get a full refund on the phone I had just purchased. By this point, it had been past 90 days, and I was not able to receive a full refund. The only solution was to send a phone back without a replacement so I could be sent another one. I don’t know about y’all, but I bought a phone because I NEEDED a new phone, not because I wanted one. They expected me to have a “backup” phone as I waited for a new phone. They will not, however, send me a phone if I don’t send them the defective one they sent me back. I cannot transfer my stuff over to my old phone because it only holds 64 gigs of storage as the one I have now holds 256 gigs. Even if I wanted to, I couldn’t transfer back to my old phone (a 6s) due to the fact it simply cannot hold the amount of storage I have put on the new one. I am very dissatisfied with my purchase with still no resolution, so to save y’all some time and money, I would never purchase an item from here again. I am now out $700 with a cheap ass phone and charger. That’s also another thing. The charger recently broke after not even a year of owning the phone. Please listen to me when I tell y’all this. I’m not just blowing smoke. I’m trying to help people who work hard for their money to not make bad financial decisions like I have by purchasing a phone from Loop Mobile. PS. Fix your customer service hotline. Nobody answers the damn phone. I couldn’t get anybody on the phone for weeks. Horrible business, horrible customer service.
No service!!!
I wish I could give them 0 stars. A year ago I purchased a computer from them. They sent me an Apple that was 5 years older than advertised and worth almost nothing. The asked me to send it in for a replacement. Now they have my computer and my $1,000 and for six months they’ve been telling me to be patient and they will send a replacement. Scammers!
This is a scandalous company. Bought a MacBook Pro m1 14inch through Back Market. Loop Mobile beign the seller. And this company had the audacity to send me the wrong charger. A mag 2 charger instead of a mag 3 charger. That was clearly on purpose. After just buying a laptop and excited about it. Super let down by the fact I was not able to charge it. I will be returning this laptop back. Buyer beware!
I ordered an iphone case and needed to get customer service that I had ordered the wrong case. I have no idea how to return this item. This is the responds I got: Emily L (Loop) Nov 14, 2023, 18:04 GMT+1 Thank you for reaching out. This order number is not associated with any Loop service Best of luck locating the correct Customer Service team. Best, Emily And here is the other message: Your message to has been blocked. See technical details below for more information. And then there is no information BELOW.
I did not receive my computer. It's much more than the two days you promised for delivery I don't know what happened to it can you find out please and let me know thank you.
Never received product.
you sent me a non-apple charger that would not charge the apple watch...after initial response to complaint have heard nothing than originally saying you can return the entire GIFT - mind you Christmas gift that did not arrive on time even though said two day shipping....oh can I have your gift back and maybe you'll get something back that will work sometime in the near future....really disappointing and will never use or recommend your business again.
I have been trying to contact Loop Mobile continuously since I made the purchase of the phone, an iPhone SE. I have received NO response. I tried immediately to cancel the order, but that attempt was made too late so the phone arrived. Fine. Even so, I tried MANY TIMES to contact Loop Mobile to get you to send me a FedEx mailing label so. that I can send the phone back to you. I have received NO response from you. It is as if you do not have anyone in customer service. I do not want the phone that you sent to me. It is still in its original packaging. I am shocked at the horrible customer service.
Loop Mobile was selling a NEW iPhone Straight Talk 12 mini on Walmart website. Only problem was the phone was refurbished and NOT NEW. They never mentioned anywhere that they were selling refurbished items on Walmart's site. I bought a New phone and received a used phone. This must be an ongoing scam bc they offered a discount to keep the used phone. I purchased a new phone elsewhere for less than they charged for a used phone. They have tied up my money, delayed my getting a better deal and caused me inconvenience of having to return item to Walmart. Loop has been notified by Walmart on numerous occasions and is fully aware of the situation. Even after learning that the site says "new condition" they have yet to correct the page and continue selling refurbished phones. I made my purchase on 11/16/22 on Walmart.com, the phone was returned to Walmart the day after being received and out for return delivery via Fed Ex. I'm still waiting for my credit.
Loop Mobile is a retailer specializing in affordable certified refurbished technology, including smartphones, tablets, laptops, and smartwatches. The company focuses on providing high-quality refurbished devices that come with a one-year warranty, ensuring customers receive reliable products. Loop Mobile emphasizes sustainability by offering 99% CO2 savings through its eco-friendly practices, including 100% recycled packaging. The target market for Loop Mobile includes environmentally conscious consumers looking for cost-effective alternatives to new electronics without compromising on quality. With a commitment to sustainability and customer satisfaction, Loop Mobile makes it easy for customers to purchase refurbished tech with features like free standard shipping and a 30-day return policy.
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