I will never buy from loop mobile ever…
I will never buy from loop mobile ever again. I bought a pristine phone and they sent me a scratched up phone! Not once but Two times! I tried calling and emailing them and have no response back

Loop Mobile is a retailer specializing in affordable certified refurbished technology, including smartphones, tablets, laptops, and smartwatches. The company focuses on providing high-quality refurbished devices that come with a one-year warranty, ensuring customers receive reliable products. Loop Mobile emphasizes sustainability by offering 99% CO2 savings through its eco-friendly practices, including 100% recycled packaging. The target market for Loop Mobile includes environmentally conscious consumers looking for cost-effective alternatives to new electronics without compromising on quality. With a commitment to sustainability and customer satisfaction, Loop Mobile makes it easy for customers to purchase refurbished tech with features like free standard shipping and a 30-day return policy.
Loop Mobile receives a generally positive reception from customers, with many praising the quality of their products, particularly phones and laptops. Reviewers frequently highlight the excellent condition of refurbished items, noting that they often arrive as described and in great working order.
The purchasing process is described as easy and efficient, with fast delivery and competitive pricing being common themes. However, some customers express frustration with customer service, citing unresponsiveness and a lack of personalized support. Complaints about delayed shipments also appear, indicating that while product quality is high, the service experience can be inconsistent. Overall, Loop Mobile is viewed favorably, especially for product quality, despite some issues with customer service responsiveness.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 335 | 100% | +0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 6 |
| Sep 24 | 5.0 | 2 |
| Oct 24 | 5.0 | 2 |
| Nov 24 | 5.0 | 2 |
| Dec 24 | 5.0 | 2 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 3 |
| Mar 25 | 4.2 | 5 |
| Apr 25 | 3.0 | 2 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 2 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 335 most recent reviews.
“Good product, easy to purchase, competitive price, timely delivered, good payments options”
“Completely Useless”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Phones.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.4 out of 5 (good) | 3.8 out of 5 (good) | −12% | 335 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 5.0 out of 5 (good) | 4.8 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | 4.9 out of 5 (good) | — | 541 |
Bottom line: Loop Mobile is #5 of 5 on overall rating in this group. On service, Mobile Monster scores higher (4.9 vs 3.8).
335 reviews of Loop Mobile. Filter by what matters to you.
I will never buy from loop mobile ever again. I bought a pristine phone and they sent me a scratched up phone! Not once but Two times! I tried calling and emailing them and have no response back
I’ve been attempting to return an Apple Watch and I can’t get anyone to answer my emails….. I initially received an email asking for my order number. I responded with the number and haven’t heard anything for a week. Update 6/20/21 Loop Mobile corrected the situation promptly…….. once we made contact they were professional and helpful with my return….. I would use this company again in the future.
I am looking forward to updating this review. For now, I have only a meaningless tracking number, not the phone I ordered. According to the email I received the day after my purchase, my phone should have been delivered six days ago, but the tracking number still says "shipment information sent to FedEx." I submitted a support request yesterday. I've gotten lots of communication from them: the tracking number a few times, several coupon codes, and now an email from TrustPilot asking about my experience. But I haven't gotten the item I ordered or a reply to my inquiry about it.
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The phone I got was not unlocked and they never sent me a package to return it like they said they would. I want my money back.
No customer service or support I’ve been trying to make a return for over a week and all I get is generic automated email responses saying customer service will respond in 48 hours but it’s been a week and no one has gotten back to me yet.
I was sent a locked instead of an unlocked IPhone. Reaching customer service to return and replace the phone has been next to impossible. No customer service number and sloop does not return emails within 48 hours. So frustrating. My recommendation: Do not buy from them.
They sold me a LOCKED phone! And they are not cooperating in getting that resolved. Note: they have no 800 or other number to call and just keep responding with cryptic emails.
Poor sent me a phone and is still locked I called the company that the seller of the phone they tell me they can’t unlock it till the original owner call them and unlock it when I don’t know the original owner I brought it threw loop iPhone 8
I never got my phone I ordered. I wrote an email to the seller but they haven't responded in two days. Guess I'll have to try file a claim with fedex. Basically zero customer support from loop mobile though. This is my second order from them, the first one arrived fine, but no sign at all on my second order. Apparently they don't use boxes to ship their phones, just bubble wrap. You might be best trying somewhere else for iphones not loop mobile.
Still haven't received a response after sending multiple email. I received a phone damaged in the box and they are not doing anything about it.
Try to get information to send back phone for days!!! There’s no way to call this company!!!
I hate that i hit purchase and sent and the second after i purchased i realized it wasnt then phone i wanted and could bit cancel the purchase. I.have had to receive the phone and return and still waiting See if tal y'all are going to credit my acct back. You should allow a person time to cancel before shipping it.
IN SHORT, MY PHONE DIDN'T COME IN 2 DAYS! I WAS OFFERED $20 REFUND TO CHANGE MY 1 STAR RATING TO A 5 STAR, AND THEY PUT REQUIRE SIGNATURE, SO I STILL DON'T HAVE PHONE. DON'T HAVE TIME TO GO INDETAIL NOW, ABOUT HOW BAD IT WAS DEALING WITH AUTOBOTS THAT GIVE GENERIC MESSAGES, ABOUT THEIR HOURS, YET IT WAS DURING THE TIME THEY WERE OPEN! PERIOD! DO NOT LET THE SALE PRICES ON ITEMS FOOL YOU, INTO DEALING WITH THIS COMPANY! UPDATE!!!! PHONE WAS DELIVERED TODAY, (WITH OUT A SIGNATURE!!!!!!!) BUT I THOUGHT THAT'S WHY, IT WASN'T LEFT YESTERDAY! WHAT A JOKE!! LOOP KEEP FLAGGING MY REVIEW SO I WILL SCREEN SHOT, ALL PUT THIS ON OTHER SITES!
I selected the pristine phone And wanted to pay more but you all are sending the fair one😡
I didn’t even got the phone. Its been too long still waiting for it
I paid for this iPhone and they sent a email Saying they canceled my payment because the name and address didn’t match with my boyfriends card then I got another email saying thanks for your payment but we did not receive the phone then there is no number to reach them on so they tell us to email they still don’t respond on that smh it’s a rip off
Never buying from here again. 2 day shipping turned out to be a week now and I still haven't gotten my phone. Dont get fooled by this 48 hr shipping bs
I ordered a “VERY GOOD” phone only to get one that had a long, deep scratch in the glass on the back. I have been emailing to arrange a return, but no one has responded. I am hoping this might be resolved after the holiday, so I can amend this review.
Loop Mobile is a retailer specializing in affordable certified refurbished technology, including smartphones, tablets, laptops, and smartwatches. The company focuses on providing high-quality refurbished devices that come with a one-year warranty, ensuring customers receive reliable products. Loop Mobile emphasizes sustainability by offering 99% CO2 savings through its eco-friendly practices, including 100% recycled packaging. The target market for Loop Mobile includes environmentally conscious consumers looking for cost-effective alternatives to new electronics without compromising on quality. With a commitment to sustainability and customer satisfaction, Loop Mobile makes it easy for customers to purchase refurbished tech with features like free standard shipping and a 30-day return policy.
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