Loop Mobile is a retailer specializing in affordable certified refurbished technology, including smartphones, tablets, laptops, and smartwatches. The company focuses on providing high-quality refurbished devices that come with a one-year warranty, ensuring customers receive reliable products. Loop Mobile emphasizes sustainability by offering 99% CO2 savings through its eco-friendly practices, including 100% recycled packaging. The target market for Loop Mobile includes environmentally conscious consumers looking for cost-effective alternatives to new electronics without compromising on quality. With a commitment to sustainability and customer satisfaction, Loop Mobile makes it easy for customers to purchase refurbished tech with features like free standard shipping and a 30-day return policy.
Loop Mobile receives a generally positive reception from customers, with many praising the quality of their products, particularly phones and laptops. Reviewers frequently highlight the excellent condition of refurbished items, noting that they often arrive as described and in great working order.
The purchasing process is described as easy and efficient, with fast delivery and competitive pricing being common themes. However, some customers express frustration with customer service, citing unresponsiveness and a lack of personalized support. Complaints about delayed shipments also appear, indicating that while product quality is high, the service experience can be inconsistent. Overall, Loop Mobile is viewed favorably, especially for product quality, despite some issues with customer service responsiveness.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 335 | 100% | +0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 6 |
| Sep 24 | 5.0 | 2 |
| Oct 24 | 5.0 | 2 |
| Nov 24 | 5.0 | 2 |
| Dec 24 | 5.0 | 2 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 3 |
| Mar 25 | 4.2 | 5 |
| Apr 25 | 3.0 | 2 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 2 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 335 most recent reviews.
“Good product, easy to purchase, competitive price, timely delivered, good payments options”
“Completely Useless”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Phones.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.0 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.4 out of 5 (good) | 3.8 out of 5 (good) | −12% | 335 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 5.0 out of 5 (good) | 4.8 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | 4.9 out of 5 (good) | — | 541 |
Bottom line: Loop Mobile is #5 of 5 on overall rating in this group. On service, Mobile Monster scores higher (4.9 vs 3.8).
335 reviews of Loop Mobile. Filter by what matters to you.
I ordered an Apple Watch, and OMG!!! They said it would be here on Thursday I ordered on Tuesday and my watch was at my house THE NEXT DAY! When I got my watch it was perfect!!! Exactly what I ordered and expected!!!! I will definitely be recommending Loop Mobile to others and I’m so happy I chose to order from them!!!!!!♥️ THANK YOU SO MUCH LOOP MOBILE
I watched iPhone 4 in "Very Good" condition and it is very difficult to differentiate this product from a new one.
I did a lot of looking around for a decently prices Apple Watch that I felt like would be of good quality. I either found watches that I felt like were too expensive for me or the sites had very bad reviews. Right when I was going to give up I ran into this site. I looked up previous customers reviews and they sold me. I was able to order what I was looking for and at a very reasonable price. When I got it from the delivery service I was blown away. It looked like a brand new watch, nobody would think that it was refurbished. So it looked good but I didn't know if the quality would match up. It did! Everything has been great. It charges to 100%, there were no flaws visually, and all of the features work perfectly. I am very happy that I found this site and made my purchase through them.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Awesome service
Loop never fails to slay ✨
We had a. great experience. The watch was in perfect shape and we are very happy customers.
Received MacBook Air on time. Loop Mobile has been great. It took a bit to learn the differences between the MAC OS as I am an old 77 years Windows user. It came in with no scratches or damage I could see. I tested it after running the battery down below 20% and gave it a good charge. I used it most of the next day and installed MS Word, Excel and Power Point I had purchased. All I can say right now is this MacBook is super. So far i love it!
Aside from the fact that i am enjoying using this computer which replaced my computer from 2012, it is in pristine condition and that is exactly what Loop said that it was. I am really happy with the company and they gave me a real deal besides. Thanks, Loop!
Awesome refurbished device from Loop Mobile. Will buy again from them xD
While I appreciate the 2 day shipping, it’s FedEx with a signature required. I’m always at work during the 10a-5p window, so making arrangements to be home to sign for the delivery was sort of a pain in the butt. Yes I could’ve arranged for a pickup on their website, but I’ve had packages “disappear” like that before so I’m always leery of going that route. Once I did receive the package, I discovered that they sent me the wrong color Apple watch. I was disappointed but the watch worked fine and I really wasn’t up to the whole return process, so I just kept the one they sent. The watch was in much better condition than I expected, having opted for one in “fair condition”. Very good value for the price. **Update** Jeannie from (I’m assuming) customer service, reached out to me regarding the wrong color being sent out. She apologized and offered me a partial credit for the inconvenience, since I did not want to deal with the returns process. Mistakes happen. I’ll accept that gesture as a sign that Loop Mobile wants to do right by their customers. For that reason I’m definitely comfortable giving them five stars and would recommend them to others.
Everything okay with my purchase. The device is refurbished so obviously it’s not in the best state but the vendor made it clear.
Just recently received this phone, everything checks out but a couple of things. First thing I noticed was dirt/ debris in every crevice, I would have thought the place would have air dusted this before sending out as “very good”. A couple minor blemishes on the outer screen and deep cut in center of screen as well but hardly noticeable. One thing though the speakers sound disoriented. Sometimes my sound gets higher then lower only when sounds on and using phone.
I purchased the Apple Watch Series 4 “pristine “ from your website and wanted to give it a couple of days of set up and test all of the features before reviewing. The watch I received was spotless, not a scratch on it and so far everything works. Battery health is at 94%, a big plus. I’m impressed with your product, I wanted one of these but always hesitated due to high cost. Nice job Loop Mobile!
My laptop is damn near brand new all the bells and whistles these guys know what they are doing!!! Very very happy with doing business with them A1
Nachdem Kauf hab ich die negativen Erfahrungen hier gelesen, bestätigen kann ich sie jedoch nicht. Das Handy übertrifft meine Erwartungen voll und ganz. Geliefert wurde es sogar einen Tag früher als zunächst angekündigt. Einziger Fauxpas, es wurde die falsche Farbe geliefert 😅 da ich diese aber eh lieber gekauft hätte, wenn sie zu haben gewesen wäre, passt das so.
so i bought an iphone xs max from loop mobile. unfortunately, all cameras did not work after 6 months. after contact with loop mobile, a new iphone xs max is dispatched to replace my previous one. anyway, a reliable merchant. deserve to visit more.
Love loop, their people, everything. Had what I needed in 2 days…on Maui! Thanks again!
Loop Mobile is a retailer specializing in affordable certified refurbished technology, including smartphones, tablets, laptops, and smartwatches. The company focuses on providing high-quality refurbished devices that come with a one-year warranty, ensuring customers receive reliable products. Loop Mobile emphasizes sustainability by offering 99% CO2 savings through its eco-friendly practices, including 100% recycled packaging. The target market for Loop Mobile includes environmentally conscious consumers looking for cost-effective alternatives to new electronics without compromising on quality. With a commitment to sustainability and customer satisfaction, Loop Mobile makes it easy for customers to purchase refurbished tech with features like free standard shipping and a 30-day return policy.
This profile hasn't been claimed by the business owner.
