My monthly payments have changed
My monthly payments have changed, they are now £ 110 a month up from £ 105, can someone explain why please..

Lumo Energy is an Australian energy retailer that provides electricity and gas services to residential and small business customers. The company focuses on offering competitive energy plans and transparent pricing, catering to consumers who seek affordable and reliable energy solutions. Lumo Energy is committed to empowering customers with the choice and flexibility to manage their energy usage effectively. Targeting environmentally conscious consumers, Lumo Energy promotes renewable energy options and encourages energy efficiency among its clients. By leveraging digital tools and resources, the company aims to enhance customer experience and engagement, making it easier for users to compare energy plans and manage their accounts online. Overall, Lumo Energy strives to meet the energy needs of its customers while contributing to a more sustainable energy future.
Lumo Energy receives overwhelmingly negative feedback from customers, with many expressing frustration over appalling customer service and billing issues. Reviewers frequently mention being signed up for incorrect plans and facing difficulties in resolving billing discrepancies, with some noting that invoices are often inaccurate and difficult to rectify.
The customer service experience is described as unresponsive, with long wait times for replies and a lack of accountability. Despite a few positive remarks about the ease of switching to Lumo and competitive rates, these are overshadowed by the majority of complaints regarding incompetence and poor communication. Overall, consumers overwhelmingly advise against using Lumo Energy due to their negative experiences.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.4 | 21 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jan 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 24 | 1.0 | 1 |
| Mar 24 | — | 0 |
| Apr 24 | — | 0 |
| May 24 | — | 0 |
| Jun 24 | — | 0 |
| Jul 24 | 2.3 | 3 |
| Aug 24 | 1.0 | 1 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 21 most recent reviews.
“Absolutely appalling customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 1.4 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.6 out of 5 (poor) | — | 21 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | 0% | 227 |
Bottom line: Lumo Energy is #5 of 5 on overall rating in this group. On service, Origin Energy scores higher (4.6 vs 1.4).
21 reviews of Lumo Energy. Filter by what matters to you.
My monthly payments have changed, they are now £ 110 a month up from £ 105, can someone explain why please..
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Lumo Energy is an Australian energy retailer that provides electricity and gas services to residential and small business customers. The company focuses on offering competitive energy plans and transparent pricing, catering to consumers who seek affordable and reliable energy solutions. Lumo Energy is committed to empowering customers with the choice and flexibility to manage their energy usage effectively. Targeting environmentally conscious consumers, Lumo Energy promotes renewable energy options and encourages energy efficiency among its clients. By leveraging digital tools and resources, the company aims to enhance customer experience and engagement, making it easier for users to compare energy plans and manage their accounts online. Overall, Lumo Energy strives to meet the energy needs of its customers while contributing to a more sustainable energy future.
This profile hasn't been claimed by the business owner.