Luxe Cosmetics is a beauty and well-being company specializing in at-home lash and brow enhancement products. Their offerings include lash lifting kits, brow lamination kits, and a variety of serums designed to promote growth and care for eyelashes and eyebrows. The company aims to provide consumers with high-quality beauty solutions that replace costly salon visits, allowing individuals to achieve professional results conveniently at home. Targeting beauty enthusiasts who prefer DIY solutions, Luxe Cosmetics emphasizes the accessibility and effectiveness of their products. Their range includes items like the Luxe Lashlift Kit, Luxe Brow Lamination Kit, and various tints and cleansers, catering to a diverse customer base seeking to elevate their beauty routines. Committed to sustainability, the company ensures that its products are 100% vegan and cruelty-free, aligning with the values of environmentally conscious consumers.
Luxe Cosmetics receives a mixed response from customers, with many praising the effectiveness of their lash lift products. Reviewers frequently highlight the impressive results and ease of use, with some stating that the lash lift lasts for over a month and is a cost-effective alternative to salon treatments.
However, significant complaints arise regarding order fulfillment and customer service. Many consumers report issues with delayed shipments, lack of communication, and unresponsive support when inquiries are made. Some express frustration over receiving incomplete orders or feeling scammed due to poor service. While the product quality garners positive feedback, the overall experience is marred by these operational shortcomings. The sentiment leans towards disappointment due to the prevalent issues with order management.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.2 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“The product itself is easy to use and I like the results much better since I have more control over the way I like my...”
“I was told to wait 24-48hrs for a response have waited almost 2 weeks still no response and sent a follow up email re...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beauty & Well-being.
| Company | Overall | Legit | Quality | Delivery | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.2 out of 5 (fair) | 100 out of 100 | 3.3 out of 5 (fair) | 2.8 out of 5 (fair) | 3.4 out of 5 (fair) | — | 60 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | — | 5.0 out of 5 (good) | −2% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 4.9 out of 5 (good) | +1% | 381 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | 4.1 out of 5 (good) | — | 145 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | — | 145 |
Bottom line: Luxe Cosmetics is #5 of 5 on overall rating in this group. On delivery, Beauty Works scores higher (5.0 vs 2.8).
60 reviews of Luxe Cosmetics. Filter by what matters to you.
Don’t believe the money back guarantee. Use sharp practice. When you checkout your foundation they offer you another tube free of charge. When you ask for your money back they say you bought a bundle and that doesn’t have a money back guarantee. Very dishonest company. Stay well clear. They keep asking for more information about this review, I’ve wasted enough time so just go away
I have NOT received my order and it has been weeks, yet I’m asked to provide a review. This is not a very good way to do business. Needless to say, I am quite disappointed and frustrated.
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Polarized pattern: few middle ratings. 55% of recent reviews are 4–5★ and 42% are 1–2★.
I tried to cancel my order but you somehow couldnt find it to cancel it.
They advertised the Luxe Lashlift kit with the Brow Laminating kit (a combo). I selected the "combo set" showing both kits and then selected a family supply of 15 applications. When I received my package, I was only given 3 Luxe Lashlift sets containing 3 applications each and ontop of that, expected to use it for my eye brows aswell. I left this same review on their site, and it does not show. False advertising and didn't receive even 15 applications of the Lashlift set 🤷♀️
I ordered the undereye balm and it came damaged. I contacted Luxe and heard back super fast from their customer service department with a personal message, not just a canned all the same message. I had sent photos of the damaged package and product so they could see how bad it was. They sent me a whole new order that I received a couple of days ago. I appreciate the customer service, and will continue to order from this company! KC
I am doing as the company asked. I have requested a refund and sent the email twice. I keep getting the message below. Just please refund me. #LCU1115722 Delivery has failed to these recipients or groups: Luxe Cosmetic US A problem occurred during the delivery of this message. Please try to resend the message
I used to buy the lash lift kit, and it actually worked. But they must have changed the formula because this latest experience was absolutely dreadful. While the new packaging looks nice, the quality is now awful: Pads won't stick: The silicone shields refused to adhere to my eyelids and kept lifting. Useless glue: My eyelashes wouldn't stick to the pads at all, even when I piled on extra glue. They clearly spent their budget on pretty packaging instead of a working product. I will never buy this again and do not recommend it. Update:27.07.26 customer service was very good they reached out to check if they could offer an alternative product or refund.
Great product, saves so much money and makes me feel more confident
I saw this advertised and wanted to try it especially when they had the 2 for 1 offer. I saw it advertised so many times as "last days" which is fine but wasn't the case because a month later it is still selling as 2 for 1. I was only able to buy 2 in the one colour though this option has now changed to letting you choose 2 colours. The ad said 100% money back guarantee so I felt it was a safe purchase. The product was nice but the medium colour was orange on me and too dark. They gave me some tips which I tried but the colour was the same. They do NOT live up to their claims of a money back guarantee or the offer to send the product back no questions asked. Buried in their T&C's is the fact it doesnt apply to multi pack orders. But I couldn't buy it any other way other than 2 packs. It clearly says twice in their ad and on the checkout screen that about the 100% money back guarantee. They offered me 30% back which I had to reluctantly accept as it was better than nothing. I liked the product but it was the wrong colour for me. I will buy another one to try the correct colour but it leaves me disappointed when companies selling high volumes make false claims in their advertising and we as the consumer can't do anything about it.
Just received my 2nd box, and it has been life changing! As a busy mum of two young kids, I used to hate going out without make up, but never seemed to be able to prioritise myself. Now, with the lash lift kit, i can leave the house knowing it looks like I’ve done my eyes! Love catching a glimpse of my reflection and thinking how long curly and dark my eyelashes are. It makes such a difference
hi it’s my second time ordering from you guys , my package was incomplete and unfortunately there is no means to contact you guys , i tried emailing you , messaging nobody responded , i ordered3 lashlift plus tint , didn’t receive any tint. your customer service is not so good
I prefer to see a complete visual of my products, including discounts, taxes, and shipping, if there is a charge. For complete transparency please do not stick other offers into it when I am trying to check out….
Luxe Cosmetics is a beauty and well-being company specializing in at-home lash and brow enhancement products. Their offerings include lash lifting kits, brow lamination kits, and a variety of serums designed to promote growth and care for eyelashes and eyebrows. The company aims to provide consumers with high-quality beauty solutions that replace costly salon visits, allowing individuals to achieve professional results conveniently at home. Targeting beauty enthusiasts who prefer DIY solutions, Luxe Cosmetics emphasizes the accessibility and effectiveness of their products. Their range includes items like the Luxe Lashlift Kit, Luxe Brow Lamination Kit, and various tints and cleansers, catering to a diverse customer base seeking to elevate their beauty routines. Committed to sustainability, the company ensures that its products are 100% vegan and cruelty-free, aligning with the values of environmentally conscious consumers.
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