MacKinnon has great customer service
MacKinnon has great customer service - it feels very personalised, and my partner loves his watch. It’s well-made and looks very nice.

MacKinnon Watches specializes in creating custom Scottish watches that feature authentic tartan straps, allowing customers to celebrate their heritage through personalized timepieces. With a selection of over 1,000 tartans sourced from Scottish mills, the company enables individuals to design watches that reflect their clan colors and preferences. Targeting both local and international customers, MacKinnon Watches offers worldwide shipping, including free options for UK residents. The company emphasizes customer satisfaction, boasting a high rating from numerous clients. Through their commitment to quality craftsmanship and cultural representation, MacKinnon Watches caters to those looking for unique and meaningful accessories.
MacKinnon Watches receives overwhelmingly positive feedback, with many reviewers praising the beautiful craftsmanship and quality of the watches, particularly the personalized tartan wristbands. Customers express their satisfaction with the unique designs and the emotional significance of gifting these timepieces, often highlighting the excellent service and communication from the company.
Many appreciate the timely delivery and the care taken in packaging, making it a great choice for special occasions. However, a few consumers mention minor disappointments, such as discrepancies in tartan colors and sizing issues with the watch bands. Overall, MacKinnon Watches is celebrated for its stunning products and attentive customer service, making it a highly recommended brand for those seeking quality and uniqueness in their timepieces.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 160 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 5.0 | 36 |
| May 25 | 4.8 | 28 |
| Jun 25 | 4.6 | 30 |
| Jul 25 | 5.0 | 21 |
| Aug 25 | 4.9 | 45 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 160 most recent reviews.
“The customer service I received is the best I have ever experienced”
“I really liked the concept of a custom tartan watch band and it was an ideal gift for a family member, unfortunately...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Jewelry.
| Company | Overall | Legit | Quality | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.8 out of 5 (good) | — | 160 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.9 out of 5 (poor) | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 3.0 out of 5 (fair) | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: MacKinnon Watches is #2 of 5 on overall rating in this group.
160 reviews of MacKinnon Watches. Filter by what matters to you.
MacKinnon has great customer service - it feels very personalised, and my partner loves his watch. It’s well-made and looks very nice.
I bought a tartan leather band for an Apple Watch Ultra 2. The tartan looks fantastic. The leather seems like good quality. I really like the band. My only concern is that it doesn’t seem to lock itself into the watch very securely. I have to really fiddle with the band (both short and long ends) to make sure they snap tight to the body of the watch, otherwise they slide right off. It takes much more effort than it should to get the band to lock in tight. I have six other bands which don’t have this issue. Otherwise it’s an excellent band and looks really nice.
A wonderful company to work with! Products are beautiful and high quality.
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Very pleased with product sent for my eldest grandson's 21st birthday
The watch is Beautiful!
I ordered a watch for my wife`s big Birthday It arrived well in time and I really must say The service was great and the watch is divine The beautiful tartan and the clock keeping time My wife really loves it and this is just the beginning As I would love a watch from our friends at Mackinnon.!!
Godson was delighted with the watch, purchased as a gift to match his kilt.
Beautiful watch which pleased the recipient immensely.
Beautiful watch, easy to tell a lot of care and love went into the craftsmanship. Company very responsive to inquiry and quick to return communication. Definitely a big hit with my spouse for our anniversary!
A little slow in arriving, but it is awesome
I had to request a long strap for my watch due to my lg wrist size-they met this request without blinking! I am very, very impressed with their product, workmanship and attention to detail I have recommended their work to all my Clan Moncreiffe!
Great product and unique as I requested a specific family tartan. Took a little while to source the fabric but well worth the wait. Will be a very classy gift!
Very happy with the watch. It is a good size and our family tartan strap just makes it a special birthday gift.
I visited Scotland in October of 2024 and was amazed by its history and scenery. I was wanting a way to commemorate the visit and stumbled across this watch maker. I’m so glad that I did! The watch I purchased exceeded my expectations and truly captured the heart of Scotland. My family tartan on the watch band will always make me homesick for the Charm of Scotland. The attention to detail and class is refreshing! Thanks for helping me take a little bit of Scotland home with me to South Carolina, USA!
MacKinnon Watches specializes in creating custom Scottish watches that feature authentic tartan straps, allowing customers to celebrate their heritage through personalized timepieces. With a selection of over 1,000 tartans sourced from Scottish mills, the company enables individuals to design watches that reflect their clan colors and preferences. Targeting both local and international customers, MacKinnon Watches offers worldwide shipping, including free options for UK residents. The company emphasizes customer satisfaction, boasting a high rating from numerous clients. Through their commitment to quality craftsmanship and cultural representation, MacKinnon Watches caters to those looking for unique and meaningful accessories.
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