Your ad is so weird
Your ad is so weird. Why are you making food sexual? It’s so cringe and extremely obvious of how hard you’re trying - yet failing to connect with a younger audience. Hire a new marketing team!

Macros is an Australian-based meal delivery service specializing in healthy ready-made meals. Catering to a wide range of dietary needs, the company offers chef-designed and nutritionist-approved meal plans that are delivered directly to customers' doors. With a focus on convenience, Macros provides meal options that are packed with fresh ingredients and nutrients, helping individuals to maintain their health goals without the hassle of meal preparation. The service is available to customers across over 1,900 postcodes in Australia, with delivery options that can arrive in as little as three days in metropolitan areas. Macros also offers curated meal packs, allowing consumers to select meals that suit their preferences, making it an ideal choice for busy individuals and families looking to simplify their meal planning while enjoying nutritious food.
Macros receives a mix of feedback from consumers, with many praising the quality and taste of the meals, particularly those focused on high protein and low-fat options. Reviewers appreciate the variety offered, with some noting specific dishes like the baked Korean chili chicken as particularly enjoyable.
However, significant complaints arise regarding customer service and delivery issues. Many customers report problems with orders not arriving, lack of communication from the company, and difficulties in managing subscriptions that were not clearly communicated. While some find the meals worth the price, others criticize the overall experience due to these service-related issues. Overall, while Macros has its strengths in meal quality, the persistent service complaints detract from the overall customer experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 406 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.5 | 2 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 5 |
| Nov 24 | — | 0 |
| Dec 24 | 3.0 | 3 |
| Jan 25 | 3.5 | 2 |
| Feb 25 | — | 0 |
| Mar 25 | 4.0 | 1 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 1 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 406 most recent reviews.
“I subscribed to Macros for approx 6 months”
“The customer service felt impersonal and dismissive, and I did not feel valued as a customer at any stage”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | 2.8 out of 5 (fair) | 3.9 out of 5 (good) | — | 406 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 3.9 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 1.8 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: Macros is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 2.8).
406 reviews of Macros. Filter by what matters to you.
Your ad is so weird. Why are you making food sexual? It’s so cringe and extremely obvious of how hard you’re trying - yet failing to connect with a younger audience. Hire a new marketing team!
Can’t review the food as it was never delivered. In the order confirmation email it advised that you would receive an email once shipped for tracking, and I received nothing. It’s the day of delivery and I still have no email advising it’s been shipped. I assume my order isn’t coming. Warning others, to save them time and money. I expect a full refund. As far as I can tell MACROS is a scam, buyer be warned!
I recently had a very disappointing experience with Macros. I was charged for an order that was never delivered, and there was absolutely no communication from the company about the issue. The only reason I found out about the problem was because I contacted them myself, and then they said it was because of an error in the system on their end. Their solution was just to deliver that set of meals along with the next weeks. I had to make last-minute arrangements for my meals for the week, which was both stressful and inconvenient. Throughout the process, there was no real accountability or recognition of their mistake, and no effort to even fully acknowledge their mistake. The customer service felt impersonal and dismissive, and I did not feel valued as a customer at any stage. Based on this experience, I have cancelled my subscription and will not be returning. I hope Macros takes this feedback seriously and improves their communication and customer care in the future.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Their food is ok but customer service is terrible, they dont respect us customers, I emailed them to ask if we can skip 1 week delivery as we are heading oversea for 1 week, they said yes and everything then they continued sending food on the week that we not home, all foods got melt and went to the bin, i emailed again and they never said Sorry or anything, they let me Unsubscribe and thats it, very poor service
I tried the Lemon coconut snack balls. One tiny taste & in the bin it went. Seriously disgusting & way overpriced. Gross. Save your money.
Please avoid this company as there don't have a customer service and just a number where you leave message them but no one calls back. When put my email in account got a message that this email is not an account. What a SCAMMMM!!!!
“Very bad company. They deliver late or not at all without offering a refund, and on top of that, I got sick. Go check the Google reviews.”
I made an order for 20 meals to try as a one-off, and did not agree to a subscription. Subscription appears to be established automatically. I have tried for 5 days to cancel my subscription but the "Manage Subscription" tab on the website generates a loading screen, then goes blank. This has happened on both Google Chrome and Microsoft Edge on my personal computer and work computer, as well as on Google Chrome and Samsung Internet on my phone. The issue is clearly with the website and I am sure plenty of revenue is generated on this basis - as evidenced by other reviews. If the food was good, I would happily reorder as from time-to-time I do subscribe to other meal delivery services for convenience. The delivery lead time for the first order was unusually long, and I think its fair that I should get to try the meals before I have to reorder another 20+ meals. Emails to customer support seem to be initially responded to by either AI or a virtual assistant. Despite my emails in advance and clear request to cancel, Macros have still attempted to take payments today for another order and have provided no meaningful response to my support request. To add insult to injury when the delivery did arrive (after 6pm), the box was already open when the delivery agent put it down. I went to pick it up and the box was sopping wet and the bottom ripped out of it and contents fell on the floor. Meals were not convincingly cool on delivery and I suspect my order has been doing the rounds all day in the truck - so if I hadn't collected immediately, I believe it is very unlikely it would've stayed cool another 6-8hrs as claimed. I did eat one of the meals for dinner, and could categorically say it was the worst meal received from a food delivery service. MyMuscleChef, A Life Plus, and dare I say it, even Youfoodz, are head and shoulders above.
I wanted to TRY Macro’s so I could compare it to my current food prep provider. I ordered 20 meals from their website. A week or so later I get notice that my subscription order is being processed. I contact customer support and speak with their people who I tell this was supposed to be a one off purchase so that I could try their food and that I wanted to cancel the subscription. A few days later, the food arrives. It’s above average. 6 days later, I receive email stating my order has been picked and is ready to ship. No, no, no. I only wanted the one order. I send off 2 emails, I phone them only to get an answering machine with a promised call back. Time is of the essence so when they don’t call back a few hours later, I call again. I explain the situation again. Quote the email I received the previous week. Only to be told that my subscription was indeed cancelled, but not the order. Apparently by placing even a one off order, you are automatically subscribed to receiving that order every week. I was not made aware of this. So, they refuse to cancel the order that is now being picked, nor will they refund. So I told them to delete me all together, and now I’ll be getting another 20 meals that I’m not yet ready for, nor did I want! Extremely poor customer service! DO NOT USE THIS BUSINESS!
First time ordering, food has not arrived and the tracking link did not work. Customer service offer empty platitudes of investigation and escalation. Perhaps their method of helping you lose weight is based on starving you and not delivering your meals. The liklihood of receiving my order does not feel promising after reading the other reviews. Wish I had checked Trustpilot earlier. Switched from another meal delivery company who always delivered within estimated timeframes, with frequent tracking updates. I am sorely regretting the decision to try Macros.
Think twice before ordering or it may cost you$$$ We tried to order our two boxes as a once off order as we were trialling and didn't want to sign up to an ongoing subscription if we didn't like them. Unfortunately the once off order feature doesn't work on their website and still signs you up anyway!! (Lucky we checked this and cancelled the subscriptions straight away). But then, unexpectedly we received another box yesterday that we hadn't ordered and weren't aware we paid for. When checking statements we saw the $120 had come out of our accounts for this box and it was a duplicate box / reorder of the second order we placed. Logged in to my account and both previous orders were there and had stated cancelled/inactive. Nothing abojt a third order. Never received any email confirmations regarding this third box or anything. Confused. Emailed the customer service as to how this happened. They came back with some BS story about how a duplicate email was created on my end (mispelled) and that it was my error when; A) I don't know how a duplicate email "new account" can magically know my 'other' accounts previous order to duplicate and send to us when I'd only ever placed 2x orders that were inactive /cancelled. B) I couldn't log in to 'said new account' with the mispelled email and password. Very frustrating and costly! Called the customer service and they were no help whatsoever. Tried to explain the above and how I think an error has occurred on their end and all they could do was assure me the second email and subscription had been cancelled and I wouldn't be charged again. If they had have had some accountability, I would have probably let it slide and perhaps ordered again in the future but based on them blaming me for the issue was such a cop out.
Sadly since they changed their system late 2023, everything is terrible. I was a loyal subscriber getting 15 meals a week then they "updated". I had no access to my account for 3 weeks. To stop getting random meals, I had to try to contact customer service who didn't get back to me until email number 3. We had a cyclone and they changed my delivery day to arrive the day of the cyclone. They didn't take my word for that and I had to wait while they contacted their delivery service to check whether the order would come! The ordering process has now changed and is really overly complicated. To order 3 juices worth $12.5p I had to add a 2nd package which would be delivered on a different day! Of course no juice arrived for 2 weeks and when I had to follow it up I was told the orders were cancelled somehow. They offered me a new delivery plus 3 more free juices but yep, that didn't come either. I emailed for a refund. I'll not be holding my breath waiting for that to arrive. Needless to say I have cancelled my subscription and will try a different company. Such a shame that a fantastic company with great food fell victim to a failed system upscale.
All of the 1-star reviews of this company are legit. Please do not assume that they are exaggerated, or that it's an isolated experience and won't happen to you. I currently have 2 orders with them that never arrived. They have no customer service number or chat, you can only send an email or fill out and online form. It's been days and they never responded to emails and support forms, and nor has the food ever arrived. I've send follow up messages saying that it's easier at this point just to refund me, but still no response, no food and no money back. To make it worse, any order you place gets automatically turned into an ongoing subscription (without actually making you aware). They will debit you again automatically. I only realised this automatically on my account when I went in trying to find out where my order was. As there is no customer service, I spent ages trying to figure out how to cancel the subscription - the instructions they had in the FAQ didn't actually match what you have to do. I finally figured out how to do it but it was confusing and tedious. I literally had to go into every single individual meal and click through multiple screens for each one before it confirmed it was cancelled for that ONE meal, then I had to do the same for every single other one - took me over 20 mins and that wasn't even including the time I wasted trying to figure out how to contact them and sifting through their inadequate FAQ/instructions. I have no idea if I will ever get my money back. The level of service (i.e. non existent) is completely unacceptable. I strongly caution anyone from making any payment to this company as you quite likely won't receive anything, any refund, or even any response. It really is as bad as everyone is saying.
I got a confirmation of cancellation email but I keep getting debited and a random 4 meals keep being sent and now I have sent 5 follow up emails and no one will reply to me! Someone please just help!
The poorest customer service! Have customer for years and mostly happy with only few troubles. In the last three month as they introduced changes to their website and subscriptions it has been a nightmare! No notice of delivery, trouble to change order, popping reccuring subscription which i did not want and the last drop in my patience is delivery last Saturday where two meals had broken seals with contents flooding the box. Emailed support for investigation and requested refund of two meals snd delivery charge - total ignorance in response! Follow up email sadly ignored again. I am ending now my subscription and switching to My Muscle Chef who always had excellent customer service.
Reading the reviews it seems like I'm not the only person upset with Macros in January 2024. My first ever order with them. It didn't arrive when expected. I contacted their support team via email. No response for a week. In my email I said please let me know of it is coming in next X days and if not please refund me. Their reply a week later was that they had logistical issues and delays responding to customer support requests. They said they were arranging delivery the following week and asked if that was ok. I replied that it was not ok, I actually didn't want pre-made meals that week and asked for a refund instead. They still haven't replied. I received the meals that I didn't want. I couldn't catch the delivery person to ask them to return to sender unfortunately even though I ran out as soon as they rang the doorbell. I couldn't eat 3 of the meal because one had a cut in the packaging, one chicken based meal the packaging was bulging which is a sign of bacteria, and the third when I went to open it I realised wasn't completely sealed. When cancelling the subscription I couldn't find any way to cancel it without having to go into every meal type and cancel it per meal which was time consuming and frustrating. Warning all my friends against this brand as this has been an awful experience and I feel I've been unfairly treated by this company.
These guys used to be good but towards the end of last year the wheels started falling off and there would be items missing from my order. Roll forward to 20th January this year when my order, that they'd taken payment for, didn't even arrive. It was to contain extra items to compensate for ones not previously sent. The value of what should have been sent is approx $370. Since then I've had no customer service, I've sent 3 emails and one web contact form in the last 2 weeks, web chat times out with no response. There is absolutely no customer service. 2 days after they failed to deliver my order another payment came out, that next order had an item missing. Somehow my regular subscription for 24 meals had been reduced to 23 meals and I was charged for 24. Again another email, still no response. I've been a customer for 2 years ordering for an elderly man as it was better than 'meals on wheels'. I even wrote a glowing review that was probably on this site. My business is worth 11K annually but it looks like I'm taking it elsewhere. I do not recommend them. The food is good but the customer service and order fulfilment is terrible.
***UPDATE*** After not hearing anything for weeks, they reluctantly reimbursed me for the second order and wrong meals…HOWEVER…after cancelling my account and card details, I have just been charged $211 TODAY….FOUR MONTHS SINCE USING THE SERVICE!! THIS IS STEALING!!!*** Absolutely no customer service! Charged me twice for the same subscription with double delivery. It arrived with not only the entirely wrong order, but the driver delivered them upside down so they look absolutely disgusting. Have been charged $400 for the displeasure with numerous unanswered emails and calls. Have been a customer for years, it has gone downhill, avoid at all cost and save your hard earned money!
Something has changed in he last few months with macros. Their back end has changed so it's more difficult to process your order. Meals are often missing, and delivered on the incorrect day. Their customer service is non-existent. They don't return calls or emails and their live chat is always offline. I would avoid them for now to avoid disappointment.
Macros is an Australian-based meal delivery service specializing in healthy ready-made meals. Catering to a wide range of dietary needs, the company offers chef-designed and nutritionist-approved meal plans that are delivered directly to customers' doors. With a focus on convenience, Macros provides meal options that are packed with fresh ingredients and nutrients, helping individuals to maintain their health goals without the hassle of meal preparation. The service is available to customers across over 1,900 postcodes in Australia, with delivery options that can arrive in as little as three days in metropolitan areas. Macros also offers curated meal packs, allowing consumers to select meals that suit their preferences, making it an ideal choice for busy individuals and families looking to simplify their meal planning while enjoying nutritious food.
This profile hasn't been claimed by the business owner.