Some meals were good but the majority…
Some meals were good but the majority were average, like the butter chicken didn't taste like any butter chicken I've had

Macros is an Australian-based meal delivery service specializing in healthy ready-made meals. Catering to a wide range of dietary needs, the company offers chef-designed and nutritionist-approved meal plans that are delivered directly to customers' doors. With a focus on convenience, Macros provides meal options that are packed with fresh ingredients and nutrients, helping individuals to maintain their health goals without the hassle of meal preparation. The service is available to customers across over 1,900 postcodes in Australia, with delivery options that can arrive in as little as three days in metropolitan areas. Macros also offers curated meal packs, allowing consumers to select meals that suit their preferences, making it an ideal choice for busy individuals and families looking to simplify their meal planning while enjoying nutritious food.
Macros receives a mix of feedback from consumers, with many praising the quality and taste of the meals, particularly those focused on high protein and low-fat options. Reviewers appreciate the variety offered, with some noting specific dishes like the baked Korean chili chicken as particularly enjoyable.
However, significant complaints arise regarding customer service and delivery issues. Many customers report problems with orders not arriving, lack of communication from the company, and difficulties in managing subscriptions that were not clearly communicated. While some find the meals worth the price, others criticize the overall experience due to these service-related issues. Overall, while Macros has its strengths in meal quality, the persistent service complaints detract from the overall customer experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 406 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.5 | 2 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 5 |
| Nov 24 | — | 0 |
| Dec 24 | 3.0 | 3 |
| Jan 25 | 3.5 | 2 |
| Feb 25 | — | 0 |
| Mar 25 | 4.0 | 1 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 1 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 406 most recent reviews.
“I subscribed to Macros for approx 6 months”
“The customer service felt impersonal and dismissive, and I did not feel valued as a customer at any stage”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | 2.8 out of 5 (fair) | 3.9 out of 5 (good) | — | 406 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 3.9 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 1.8 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: Macros is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 2.8).
406 reviews of Macros. Filter by what matters to you.
Some meals were good but the majority were average, like the butter chicken didn't taste like any butter chicken I've had
Please do not subscribe to food delivery from Macros. Without writing something to War & Peace, Macros meals are quite good but it’s a Subscription service, which means that once you order meals, they will send and charge for the meals regardless of having numerous email conversations with their support service to cancel all or any accounts. Besides receiving advice from service that my relevant account was cancelled, I received advice that my next meal pack would arrive. I desperately attempted to cancel the meal pack but it still arrived and they tried to bill my credit card for $136.00. I had already contacted my bank and had to cancel my card, which means 7-10 days without my card. My experience is that any pre-prepared meal pack service should be carefully examined but DON’T deal with Macros. They are either fraudulent or incompetent, or both.
To be fair the meals are quite good and no problem with delivery. The issue I had was communication, somehow I ended up on a subscription after taking up an offer, then they started sending 4 meal packs a week each pack contains 18 meals. The website wouldn't let me cancel the subscription and you cant contact them by phone as its never answered, they did eventually get back to me by email and they cancelled the subscription. But I wont use them again, over a 2 week period they withdrew close to $700.00 from my account due to this error. Now I just don't trust them.
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Some of their meals are quite tasty (especially the baked Korean chilli chicken), but there's a myriad of issues I've encountered that mean I can't actively recommend people use this service. 1 - When recurring subscriptions don't go through for any reason, you have 24 hours to contact them to organise payment otherwise they defer delivery. Payments occur on a Sunday around lunch time. I resolved an issue Monday at 2pm and was too late, so my meal plan was deferred a week. They don't cancel or bump the subscription they double bill you. If you're not careful you get 2 deliveries the following week. 2 - The food quality has deteriorated as time went on. Pasta has been mushy in certain meals (notably fettuccine with garlic chilli prawns). I've received half portions in the Japanese Miso Salmon (ordering large meals), and on 2 separate occasions the salmon was black around the edge. Unsure on the cooking process but quality was not maintained for what I received. 3 - It's like they've halved the number of meals available for large portions. A fairly standard weight loss diet for a male is 2000 calories. 3 large meals is 1800 - 2000 calories a day. Medium needs at least 4, small needs 5-6. Reducing the product range available doesn't make sense and makes the cost exorbitant. Example of removed large meals are: Green Curry Prawns with Noodles, Creole Fish with Pineapple, Naked Beef Fajitas, Thai Yellow Curry, Beef Rogan Josh, and Takahiro's Teriyaki Chicken. For the price, and reduced range in the large portions, it is more cost effective (and I am provided with better choice) to purchase from another meal provider.
Great food, probably the best ready made meal services we have tried......BUT...the delivery and customer service! My meals were left out in front of my neighbours house and had to be discarded, emailed through the website and a week with no response. Also the website is terrible. Due for a delivery today, if it goes pear shaped again I don't think I'll continue to be able to use them :(
I was really enjoying their subscription and meals. However, I recently moved to a different suburb and it all changed. 2 of my orders were not delivered, after which I canceled the subscription. They still haven't provided a reason, even though I have asked multiple times. On top of that, it's going to be almost a month and I still haven't received my money back. I am having to email them every week just to hear back that they are expediting the matter with their "senior team". This has turned into a really terrible and pathetic experience.
Decent food, however they have terrible/non existent customer service. Feels like you’re dealing with a bot that takes forever to respond with useless information. Impossible to amend or change delivery dates or information once the deadline has been reached - even if you give them 7 days notice… I was called away on a last minute work trip which meant I wasn’t going to be home to accept the delivery (in 7 days time). They weren’t even willing to delay it until the following day, so all the food sat on the street and was wasted. Much better experience dealing with other food delivery companies, who appear to have legit customer support teams and are willing to assist their customers when they can.
Although most of the meals are great, my partner and I have asked multiple times through emails to the Macros team why our food deliver is coming two days late every week- we have selected on our order for a Monday delivery and this is not being met. We have had no response from Macros regarding this. It's getting to the point that we have to throw out meals at the end of the week because the date has expired on our food.
I have used Macros for a while for the convenience and easy measurement of macros (hence the name). I have of late been suspicious of the actual macros given I am chasing protein grams per day, so I started measuring. They are only providing 30-50% of the claimed protein in meals. I have reached out to them and to Choice to correct this misleading behaviour EDIT - Sylvana went on leave and the replacement hasn’t called me even though I provided my number. Ongoing issues, I continue to send photos of discrepancies.
Meals are tasty and good portions, unfortunately the meal selection process is super annoying. You have to select the meals before you even get to try the ones you selected for that week. We've been caught out with the same meals 3 weeks in a row! Not really happy, the staff were less than helpful. We're cancelling as soon as we receive the last lot. Prices have also gone up so not really worth what we're paying.
Weren’t very tasty, meat tasted the same
Constant errors lately. Even when meals are right they often aren’t sealed properly and macros are not correct sometimes the same meal comes with 2 sauce packets sometimes 1 - definitely not trusting the measurements lately.
Macros is an Australian-based meal delivery service specializing in healthy ready-made meals. Catering to a wide range of dietary needs, the company offers chef-designed and nutritionist-approved meal plans that are delivered directly to customers' doors. With a focus on convenience, Macros provides meal options that are packed with fresh ingredients and nutrients, helping individuals to maintain their health goals without the hassle of meal preparation. The service is available to customers across over 1,900 postcodes in Australia, with delivery options that can arrive in as little as three days in metropolitan areas. Macros also offers curated meal packs, allowing consumers to select meals that suit their preferences, making it an ideal choice for busy individuals and families looking to simplify their meal planning while enjoying nutritious food.
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