Excellent service by Ramona
Excellent service

Max Insurance is a Canadian insurance provider specializing in home, landlord, condo, and tenant insurance. The company focuses on delivering comprehensive coverage options to protect customers' investments and personal belongings. With a commitment to customer service, Max Insurance supports clients through various circumstances, including claims arising from disasters or property damage. Targeting homeowners, landlords, and tenants, Max Insurance aims to meet the diverse needs of individuals seeking reliable insurance solutions. By offering tailored policies that address specific risks and requirements, the company ensures that clients receive the protection they need for their properties. With a history spanning over 150 years, Max Insurance is dedicated to building trust and providing peace of mind to its customers.
Max Insurance receives overwhelmingly positive feedback from customers, with many praising the professionalism and empathy of their adjusters, such as Luke and Alexandro, who are noted for their clear communication and efficiency. Reviewers frequently highlight the excellent service provided, with agents like Nathan and Simone being commended for their responsiveness and ability to explain the claims process thoroughly.
However, some customers express frustration regarding communication issues, particularly in relation to claims processing, with one reviewer describing their experience as a "nightmare" due to a lack of updates. Despite these concerns, the majority of consumers feel well-supported and satisfied with their interactions, emphasizing the company's trustworthy reputation in handling insurance matters.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 60 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.8 | 22 |
| Jul 25 | 4.4 | 20 |
| Aug 25 | 4.4 | 9 |
| Sep 25 | 4.9 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Luke, my assigned adjuster, was calm, respectful and empathetic”
“No content claim finalized, no work done through the vendor, no straightforward communication with our adjuster”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 60 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 60 |
Bottom line: Max Insurance is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 4.5).
60 reviews of Max Insurance . Filter by what matters to you.
Excellent service
Good Company to have insurance. You are in safe hands. Staff is attentive and do needful follow up until claim is resolved.
Stephanie has been amazing so far to deal with very fast as responding to my concerns and been a pleasure so far working with her on my insurance claim. Thanks Stephanie 😊
Kindly speak and helped voice.
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I was contacted then by one adjuster then was changed to another. I cannot understand why i was not paid for all the invoices provided. After all i am not getting the money. It was for work that was done for damage from the storm. I was out of hydro for 21 days and was doing everything thing i can get service. It was a very stressful experience dealing with the insurance company. Now i am stuck with an invoice that is very difficult for me to work with . I have never made an insurance claim before and i hope i never have to make another one. I am sorry that it was not a pleasant experience. Terry.
Excellent service.Fast response.moe helps me lot.thanks
I received A+ service from my insurance company after my basement flooded, and I couldn’t be more grateful. I was especially impressed with the communication app they use—it made it incredibly easy to stay in touch and keep track of the process. Samantha, in particular, was outstanding. She patiently guided me through each step and kept me informed with timely updates. Her professionalism and empathy made a stressful situation much more manageable. The gentleman who came to evaluate the damage was punctual, courteous, and clearly very experienced. He conducted a thorough assessment and answered all my questions with confidence. Overall, the entire experience was handled with care and efficiency. I truly appreciate the support and would highly recommend this insurance provider to anyone looking for reliable and responsive service during a crisis.
AMANDA WAS VERY PATIENT AND VERY RESPONSIVE IN A FASHIONABLY TIME. SHE WAS VERY KNOWLEDGABLE AND INFORMATIVE TO HELPING WITH MY DECISIONS THROUGHT THIS WHOLE ORDEAL. WE NEED MORE GREAT HUMANS LIKE HER IN THE WORLD. THANKS AGAIN FOR ALL HER PATIENTS AND HELP
Very good reply times and did a good job explaining all my options to take some stress off of me during this hard time. Much appreciated!
Heath was so kind and explained every part of the process in great detail. As someone who has never put in an insurance claim as complicated like this, it was very much appreciated. I never felt rushed in phone calls and I learned so much about insurance.
I would like to take a moment to express my sincere appreciation for the outstanding service I received from your team throughout my recent claim process. From the very beginning, the level of professionalism and efficiency was evident. The response time was incredibly fast—every inquiry I had was answered promptly and thoroughly. Your team was not only knowledgeable, but also extremely helpful and patient, guiding me step by step through what could have been a very stressful experience. I was particularly impressed by the level of cooperation and communication among all parties involved. Everyone I interacted with was courteous, respectful, and genuinely committed to ensuring that everything was handled smoothly and in a timely manner. The entire process felt well-organized and transparent. Thanks to your team’s dedication, everything was resolved efficiently and fairly. It’s rare to encounter such high standards of service, and I’m truly grateful for the support and professionalism shown by your company. I would highly recommend your services to others and will not hesitate to work with you again should the need arise in the future. Warm regards, Peizheng Shi
Very prompt and attentive service from the Heath in tge claims dept.
Max insurance is the best this insurance have great working people my adjuster is amazing always pick up the phone always try to help me
I had an excellent experience with the insurance adjuster, Somer B. She was attentive, listened carefully to all my concerns, and addressed everything promptly. I truly appreciated her professionalism and the speed with which she resolved the issues—everything was taken care of in a very short time. Great customer service!
⸻ Alexandro at Max Insurance was incredibly helpful and cooperative. He guided us through every step with patience, making us feel calm and confident throughout the process. Highly recommend!
We recently had the pleasure of working with Alex from Max Insurance on a claim, and we couldn’t be more grateful for the outstanding support and professionalism he provided throughout the entire process. From the very beginning, Alex was responsive, knowledgeable, and incredibly thorough. He took the time to explain every step clearly, answered all our questions with patience, and made what could have been a stressful experience feel smooth and manageable. His attention to detail and commitment to getting things right were evident from day one. He went above and beyond to make sure we were treated fairly and kept well-informed at every stage.
Max Insurance is a Canadian insurance provider specializing in home, landlord, condo, and tenant insurance. The company focuses on delivering comprehensive coverage options to protect customers' investments and personal belongings. With a commitment to customer service, Max Insurance supports clients through various circumstances, including claims arising from disasters or property damage. Targeting homeowners, landlords, and tenants, Max Insurance aims to meet the diverse needs of individuals seeking reliable insurance solutions. By offering tailored policies that address specific risks and requirements, the company ensures that clients receive the protection they need for their properties. With a history spanning over 150 years, Max Insurance is dedicated to building trust and providing peace of mind to its customers.
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