Medical Mega is a family-owned medical supply company dedicated to providing a wide range of products focused on wound care, ostomy, and other medical needs. With over 20 years of experience in the industry, the company caters to individuals and healthcare providers seeking reliable medical supplies. Their extensive inventory includes more than 20,000 products, covering categories such as urological, incontinence, nutrition, durable medical equipment (DME), respiratory, and skin care.
Customers of Medical Mega benefit from a commitment to customer care, with services that include secure packaging and fast shipping options, ensuring items are delivered promptly. The company emphasizes a hands-on approach, offering assistance with order placement and inquiries, which contributes to a positive shopping experience. Medical Mega's focus on quality products and customer satisfaction positions it as a trusted source for medical supplies.
Medical Mega receives overwhelmingly positive feedback from customers, highlighting the ease of ordering and the speed of delivery. Reviewers frequently mention that the ordering process is straightforward and that their supplies arrive quickly and on time, contributing to a stress-free experience.
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Many express satisfaction with the quality of the products and the reasonable pricing. However, there are some critical comments regarding missing items, such as adhesive, which have rendered certain products unusable for some customers. Despite these occasional issues, the majority of consumers appreciate the reliable service and timely fulfillment of orders. Overall, Medical Mega is well-regarded for its efficient service and product quality, making it a favored choice among users.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.6
1,000
100%
-0.2
● Low
4.6 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.4▼ 0.2
12-month avg
4.6
All-time
4.6
Category avg
4.4
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
4.6
45
Sep 24
4.2
45
Oct 24
4.6
48
Nov 24
4.6
54
Dec 24
4.7
51
Jan 25
4.8
50
Feb 25
4.6
28
Mar 25
5.0
5
Apr 25
4.3
3
May 25
3.0
2
Jun 25
4.2
13
Jul 25
4.8
16
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 451 positive reviews
Delivery42%
190 mentions
Fast & efficient40%
182 mentions
Customer service22%
99 mentions
Prices & value20%
90 mentions
“delivery was quick”
On “Delivery” · Jul 17, 2025
Top complaintsof 40 negative reviews
Returns15%
6 mentions
Shipping15%
6 mentions
Refund10%
4 mentions
Customer service10%
4 mentions
“I ordered a dermabond applicator from medical mega”
On “Returns” · May 20, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Medical Equipment.
Overall rating and review count for this company and similar companies
The product did not work
After multiple tries and careful reading of the instructions- they would not connect to drain with my pluerex What a waste of money for a crummy product!! As I tried to use while traveling, I was faced with being bloated with fluid the whole trip.
I ordered a dermabond applicator from medical mega. These pens only have a two year shelf life. The one they sent is already almost expired. Also since I did not create an account I can't return it.
If I could give them a zero I would. I ordered 2 boxes of 30 colostomy pouches from Genairex; what I got was 2 boxes of 5 barrier wafers from Safe & Simple (not even an item on their website). Took multiple emails and then filing a dispute with PayPal to get it resolved. WOULD NOT ever buy from them again. They said they were issuing me a refund to PayPal but in fact PayPal did the refund, not the company.
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I would have given a 0 start. They had a different image on the product. Also Price was $5 and with shipping cost was $19. I called them before the product was shipped. They said they cannot cancel the order because it was already processed. When I said I want to order in a bulk, then they spoke to someone and said they will be able to modify the order. I never felt so bad.
I placed an order and 15 days later I still do not have my order to be able to judge the quality of the product. if I receive my order that I paid for I would be able to do a proper review
Supplies shipped in very bad looking boxes all banged up,looking like hell.
I bought two very big boxes of kerlix Cotton gauze Put the boxes arrived all banged up,not looking good. I don't have closets downstairs.Where I store all my medical supplies.Which I use so these 2 boxes.Would you look like hell stand out bad Especially when you walk in the house.All you see is too very bad.Banged up boxes.
But I need the supplies inside. Please when you ship your medical supplies.Tell whoever is shipping them to be very careful and gentle with the boxes plus it looks lthese boxes weren't new to Start with Because they were taped up all over the place and it looked like they just reused.Two bad boxes Filled them up with the supplies and then when they got Shipped, These two boxes got banged up even more.
I placed my order on or about October 11, 2024. I have not received the order as of November 2. I have called twice, but no one has returned my with positive information or otherwise.
The box of test strips was to expire in January 25, which is unacceptable. I called and after many tries I finally had someone answer the phone. She kindly said that she would have a new box sent with a longer expiration date. I received the box but it was exactly like the one previously sent. I am very disappointed.
Took far too long for the medication to arrive, and at checkout there is no option to upgrade shipping. I orderdd this medication for my 72 year old aunt and sadly she never got it, because she flew back home to Peru. I will be returning the medication for a full refund.
I have been trying to reach on phone but it
is saying we’re closed where as there website was showing open .Iwanted to cancel the order as it has not been dispatched till now
Really sad with the customer service
This company does not respond to its emails nor does it return any phone calls. They shorted my order. Must be intentional to short orders and then not respond to any inquiries.
Medical Mega is a family-owned medical supply company dedicated to providing a wide range of products focused on wound care, ostomy, and other medical needs. With over 20 years of experience in the industry, the company caters to individuals and healthcare providers seeking reliable medical supplies. Their extensive inventory includes more than 20,000 products, covering categories such as urological, incontinence, nutrition, durable medical equipment (DME), respiratory, and skin care.
Customers of Medical Mega benefit from a commitment to customer care, with services that include secure packaging and fast shipping options, ensuring items are delivered promptly. The company emphasizes a hands-on approach, offering assistance with order placement and inquiries, which contributes to a positive shopping experience. Medical Mega's focus on quality products and customer satisfaction positions it as a trusted source for medical supplies.