Medtronic is a global medical technology company that develops and manufactures medical devices, therapies, and healthcare solutions. The company serves healthcare providers and patients worldwide through products spanning areas such as cardiac and vascular treatments, diabetes management, neurological therapies, and surgical technologies. Medtronic operates as a leading provider in the medical device industry, focusing on improving patient outcomes through innovative healthcare technologies.
Reviewers generally appreciate Medtronic for its reliable medical devices and exceptional support, particularly in areas like spinal and cardiac solutions. Many highlight the quality and effectiveness of the products, noting that they significantly improve patient outcomes and provide valuable technical assistance during procedures.
However, there are notable concerns regarding delivery times, with several customers expressing disappointment over unreliable schedules that have impacted surgical operations. Additionally, while the products are praised, some reviewers mention that the pricing is higher than competitors, which can be a deterrent. Customer service experiences vary, with some finding it helpful while others report frustrating interactions.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Medical Equipment.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 4.6 out of 5 (good) | 100 out of 100 | — | 51 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | 100 |
12 reviews of Medtronic. Filter by what matters to you.
7 months ago
Medtronic's pacemaker technology has significantly improved patient outcomes at our facility. The device longevity is impressive and the remote monitoring capabilities give us peace of mind. Their tra... See more
7 months ago
Their deep brain stimulation systems have helped many of our Parkinson's patients. The programming software is intuitive and the battery life exceeds expectations.
7 months ago
While the product quality is decent, delivery schedules are unreliable. We've had multiple instances where critical supplies arrived days late, impacting our surgical schedule.
7 months ago
The products do what they're supposed to do and customer service eventually resolves issues. However, the pricing seems inflated compared to similar offerings from other medical device companies.
Quick answers to the questions people ask most.
Medtronic develops and manufactures medical devices across multiple therapeutic areas including cardiac and vascular, minimally invasive therapies, restorative therapies, and diabetes management. They provide solutions ranging from pacemakers and insulin pumps to surgical instruments and patient monitoring systems.
You can reach Medtronic customer service by calling 1-800-328-2518 for general inquiries or visit their website at medtronic.com for specific product support contacts. They also offer online chat support and email contact forms for different departments.
Medtronic's general customer service operates Monday through Friday from 8:00 AM to 5:00 PM Central Time. However, many of their medical device support lines offer 24/7 technical support for urgent patient needs.
Yes, Medtronic offers comprehensive training programs for healthcare professionals including hands-on workshops, online courses, and certification programs. They provide both initial training for new users and ongoing education for advanced techniques.
You can report device issues by calling Medtronic's 24-hour technical support line or through their online reporting system. They are required to investigate all reports and may coordinate with the FDA for serious adverse events.
Warranty terms vary by product, but most Medtronic devices come with manufacturer warranties ranging from 1-10 years depending on the device type. Specific warranty information is provided with each product and covers manufacturing defects under normal use.
Yes, Medtronic provides various patient assistance programs including financial assistance for eligible patients, insurance coverage support, and reimbursement guidance. They also offer educational resources and support programs for patients using their devices.
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Medtronic's pacemaker technology has significantly improved patient outcomes at our facility. The device longevity is impressive and the remote monitoring capabilities give us peace of mind. Their training programs for staff are comprehensive and well-structured.
Their deep brain stimulation systems have helped many of our Parkinson's patients. The programming software is intuitive and the battery life exceeds expectations.
While the product quality is decent, delivery schedules are unreliable. We've had multiple instances where critical supplies arrived days late, impacting our surgical schedule.
The products do what they're supposed to do and customer service eventually resolves issues. However, the pricing seems inflated compared to similar offerings from other medical device companies.
Their diabetes management systems are cutting-edge and really help our patients achieve better glucose control. The main downside is the cost - it's significantly higher than competitors, which makes it challenging for some patients to access.
The medical devices are reliable and well-designed. However, their billing department needs improvement - it took three weeks to resolve a simple invoice discrepancy.
Working with Medtronic has been a game-changer for our hospital. Their insulin pump technology is top-notch and the clinical support team is incredibly knowledgeable. When we had questions about device programming, they responded within hours with detailed guidance.
Medtronic consistently delivers quality medical devices and maintains excellent communication throughout the ordering process. Their technical documentation is thorough and their warranty support is responsive.
The medical devices work well but the initial training could be more thorough. We had to reach out multiple times for clarification on proper usage protocols.
Medtronic's spinal fusion hardware has excellent outcomes in our orthopedic department. The surgical instruments are well-designed and the technical support during procedures is invaluable. Their research and development clearly shows in product innovation.
We've been using Medtronic surgical instruments for over five years. The quality is consistent and their field representatives are professional and responsive to our needs.
Products are generally good quality but customer service is hit or miss. Sometimes you get someone very helpful, other times you're transferred multiple times without resolution.
Healthcare facilities can contact Medtronic's sales team through their website or by calling their business development department. The partnership process typically involves an application, facility evaluation, and training requirements specific to the products and services offered.
Medtronic products are regulated by the FDA in the United States and similar regulatory bodies worldwide including CE marking in Europe. They maintain ISO 13485 certification for quality management systems and comply with Good Manufacturing Practices (GMP).
Yes, Medtronic offers technical integration support for connecting their devices with hospital information systems and electronic health records. They provide dedicated technical teams to assist with implementation, training, and ongoing system maintenance.
Medtronic is a global medical technology company that develops and manufactures medical devices, therapies, and healthcare solutions. The company serves healthcare providers and patients worldwide through products spanning areas such as cardiac and vascular treatments, diabetes management, neurological therapies, and surgical technologies. Medtronic operates as a leading provider in the medical device industry, focusing on improving patient outcomes through innovative healthcare technologies.
