Microsoft Corporation
Most reviewers express significant dissatisfaction with Microsoft, highlighting severe issues with account access and customer service. Many people report being locked out of their accounts for extended periods, with complaints about the ineffective recovery process and unresponsive support.
The frustration is palpable, as users feel their important documents are held hostage and that the service has deteriorated since Bill Gates' departure. Despite a few positive mentions of product delivery and quality, these are overshadowed by the overwhelming negativity surrounding account management and customer support. Reviewers frequently describe their experiences as dreadful and appalling, leading to a strong sentiment against the company. Overall, Microsoft faces a substantial backlash from its users, with a sentiment heavily leaning towards the negative.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.1 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Seid Tagen kann ich mich nun schon nicht in mein Microsoft account anmelden da ich auf der Microsoft anmelde Webseite...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Website & app | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.1 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 1.0 out of 5 (poor) | 1.0 out of 5 (poor) | — | 60 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.1 out of 5 (good) | 2.9 out of 5 (fair) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | — | 1,060 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | — | −1% | 1,000 | |
| 3.5 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 3.0 out of 5 (fair) | 2.3 out of 5 (poor) | — | 1,000 |
Bottom line: Microsoft is #5 of 5 on overall rating in this group. On service, Mazuma Mobile scores higher (4.8 vs 1.1).
60 reviews of Microsoft. Filter by what matters to you.
Windows 11 is the most badly designed operating system. It slows down everything it is awful to have such operating system designed. It is pathetic and extremely bad to design such operating system.
SO ein drecksladen
So after a software update on my laptop, I was locked out of my laptop which I needed to do an MFA to verify my Microsoft account. I tried doing this through my email but the verification codes weren’t being sent to my emails, even after checking my junk. I couldn’t do my phone number as it’s an outdated phone number so I needed to update it via my microsoft account. Because of the verification process, I need to wait for 30 days for the verification process to go through, so this means I’m locked out of my account for 30 days. Because of this, I’ve been unable to work as I freelance for a living so I’m losing money with each passing day, I’ve tried contacting Microsoft (which is a nightmare to do), after two attempts, they put the phone down on me twice. After the third attempt, I was told to plug my laptop into my router for 3 hours (which I knew wasn’t going to work). After the 3 hours, I tried calling back but apparently I’d gone over the daily amount of calls I’m allowed (even though they put the phone down on me twice). I then had to go to my wife’s account to then contact them on my behalf for them to say that they can’t get me into my laptop until the 30 days verification had gone through. The only way in would be to wipe my laptop & start all over again, re-install everything again because of their messed up security system preventing me from getting access to my laptop. Even after agreeing this is the only way forwards (which it shouldn’t be at all because of their system). I was promised a callback from them where I need a USB, a spare laptop & was told they would call me back. I’ve been waiting around all day where somebody did call me back & said they need to download the image onto a USB stick. In the time it was downloading, they said they would call me back in half an hour. It’s been nearly two hours & I’m sat here without a laptop, just so they can wipe everything I need & then spend the rest of the day getting everything back. Also, on top of this. I had a trip planned with my family where I booked tickets to go out for the day which I had to put on hold whilst this gets sorted. My kids were excited & I had to tell them no because of all this, the tickets are non-refundable. As I said, I’m not able to work so every day that goes passed, I’m losing money (not that Microsoft will reimburse me for the most money & the lost time for all of this. Absolutely pathetic, all because of this ridiculous security procedure that’s in place to stop me from getting into my own laptop to make a living & all of the time I’ve wasted trying to get this sorted. Nobody had any good answers other than (let’s wipe the laptop) which means I lose all of my work & we’re going to make you waste your day to do it. I’m willing to accept the lost time & all of my work but unless you reimburse me for the lost money because I’m not able to work. I’m going to steer away from Microsoft & move to Apple & encourage people to do the same. What an absolute disgrace!
Quick answers to the questions people ask most.
Microsoft offers a wide range of products including Windows operating systems, Office productivity software, Xbox gaming consoles, Surface devices, and cloud services through Azure. They also provide business solutions like Microsoft 365, Teams collaboration software, and various developer tools and platforms.
You can contact Microsoft support through their official website at support.microsoft.com, where you can find live chat, phone numbers, and community forums. Support options vary by product, and you can also visit Microsoft Store locations for in-person assistance with hardware and software issues.
Microsoft support hours vary by product and region, with many services offering 24/7 online support through their website. Phone support hours typically vary by time zone and product type, so it's best to check the specific support page for your product to find current availability.
Yes, Microsoft provides limited warranties on their hardware products like Surface devices and Xbox consoles, typically ranging from 1-2 years depending on the product. Software products and services have different terms of service and support policies that are outlined in their licensing agreements.
You can create a Microsoft account for free by visiting account.microsoft.com and clicking 'Create account.' You'll need to provide an email address and create a password, which will give you access to Microsoft services like Outlook, OneDrive, and the Microsoft Store.
Microsoft 365 is a subscription service that includes Office applications plus cloud storage, advanced security features, and regular updates. Unlike the traditional one-time purchase Office suite, Microsoft 365 provides ongoing access to the latest versions and cloud-based collaboration tools.
Microsoft has a return policy that typically allows returns within 30 days of purchase for products bought directly from Microsoft. The specific return conditions may vary by product type and purchase location, so check the return policy details on their website or with your retailer.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Danke für das Windows 11 Update - macht mir meine Entscheidung leichter, zu Apple zu wechseln. U.a.: Der Explorer wurde nicht vereinfacht, sondern geschrottet.- Würde gern den Verlauf deaktivieren/löschen - geht nicht: Bei mir gibt es leider keinen Punkt "Aktivitätsverlauf" in den Einstellungen usw.
Windows si conferma essere un so arrogante e inutilmente stressante. 1. Al momento dell'installazione non ti fa scegliere se avere una password o un pin all'avvio del PC, MA TI OBBLIGA. 2 il mio PC lo uso solo io e quindi devo perdere un sacco di tempo per togliere pass e pin . 3 finalmente ci riesco, ma il giorno dopo ecco che Windows mi richiede ancora la pass' ma questa volta non posso nemmeno rifare la procedura per rimuovere pass e pin,poiché questa adesso È DISATTIVATA!!. Non solo per me che vivo da solo (come il 40 % degli italiani) è inutile perdita di tempo ma ti fa anche incazzare senza darti nessun vantaggio, anche perché questa rottura oltre che all'avvio si ripropone ogni volta che il.pc va in pausa. Come è possibile che quei deficienti di Microsoft non lo capiscano?
Word hatt mittlerweile durch die Ki implementation eine höhere Absturzquote und Fehlspeicherung von Daten 12 Stunden futsch danke dafür Microsoft ich schenke immer gerne meine endliche Lebenszeit her. :(
-1 Stern, einfach respektlos von mir zu erwarten um meine Nummer die ich nicht mehr besitze zurückzusetzen einen Fragebogen mit Fragen auszufüllen auf die ich keine Antwort habe wie z.B. "Nennen sie so und so viele Skype Kontake", ja tut mir leid dass ich Skype seit 10 Jahren nicht mehr genutzt habe ihr respektlosen bastarde bei gott ihr seid so asozial.. ich kann meine nummer nicht zurücksetzen ohne code, an welchen ich ohne nummer nicht drankomme. Ich kann den support nicht kontaktieren weil ich mich nicht anmelden kann, ohne Code, ohne Nummer, Microsoft ist kurzgesagt sehr sehr sehr miserabel (sch* ging nicht) und narzisstisch für so eine Aktion.. Tut mir leid an die Leute für die das zu viel war aber ich hab leider gottesn die Schnauze voll nach 30 min versuchen den support zu kontaktieren oder meine ehemalige Nummer zu entfernen... Schönen Tag (krepiert microsoft)
They're not reachable they're Outlook doesn't work properly other issues very bad support extremely bad. Just because they don't have a telephone support email is useless
this organization has become a spam. I hope SMEs can stay away from Microsoft. They charge recurring fees for the past many months. By hiding contact us information, they are able to charge recurring fees for months. And their authenticator app scam does not let you log in for one reason or the other.
I was simply trying to set up my business email through GoDaddy (another relic of a platform that feels stuck in 2008), and somehow ended up in a labyrinth of Microsoft Outlook nonsense that made everything 10x harder. Outlook forced me to download some mysterious "email validator" just to verify access — why is that even necessary in 2025? The QR code they gave me didn’t scan, the URL didn’t load, and the validation code failed repeatedly. It felt like a trap designed to waste time and test your patience. Meanwhile, GoDaddy’s own dashboard is just as bad — bloated, slow, and impossible to navigate unless you already know the exact path to follow. The integration between the two platforms is laughably bad. Zero intuitive flow, zero clear support, and every help doc just loops you in circles. These are billion-dollar companies delivering penny-level value. Avoid this combo at all costs. If you’re setting up email for your business, there are way better options out there that won’t make you feel like you're stuck in a time warp.
Painful software to deal with. Below is my experience with their most notirious software: Outlook: Microsoft Outlook’s security features are overly restrictive, causing inefficiencies and wasting user time. The email platform lacks user-friendly functionality, making it frustrating to navigate and manage. Skype: Skype’s account termination process is unnecessarily difficult, preventing users from easily closing their accounts. Privacy concerns arise due to its persistent data retention, leaving users feeling trapped and unsupported. Windows 10: Windows 10 overwhelms users with frequent, intrusive updates and security alerts, disrupting workflows. One update displaced personal files and organization to prioritize new Windows apps, compromising user privacy and data integrity. OneNote: OneNote excels in organization, allowing endless subfolders for research and writing, surpassing competitors like Evernote. However, its syncing is unreliable, with persistent errors across devices. Notebook management is cumbersome, requiring website access to rename or delete, and the search function is ineffective, lacking section-specific search capabilities. Microsoft Security: Microsoft’s security protocols are excessively rigid, blocking email access from different locations, such as when traveling. This creates significant user frustration and highlights a lack of adaptability. Windows OS: Windows is cluttered with confusing, poorly named files like “MSVCP100,” creating a chaotic user experience compared to Apple’s clean, intuitive OS. Running programs often triggers errors due to missing files, with no clear resolution path. The abundance of obscurely named files (e.g., “234iywekrjh382e”) confuses users and complicates troubleshooting. Customer support is nearly inaccessible, leaving users without assistance for critical issues like the “MSVCP100” error, which prevents program functionality. Microsoft’s products, while powerful, suffer from poor UX, inadequate support, and selfish design choices that prioritize system complexity over customer needs.
Their browser is decent, but the issues with creating an account or logging in are frustrating. I don't know what the team has done, but the system is awful. People have been experiencing problems logging in and syncing their accounts to portable devices for years, and the team hasn't addressed these major issues. When I visit the forum to report problems, it asks me to log in again and confirm my password. Google is my least favorite, but at least it doesn't continuously ask you to sign in or confirm your password like Microsoft does. The team needs to resolve this because it's a serious issue, and it's annoying.
Why is no one speaking about the fleecing of the globe being perpetuated by this company? Their recent 43% rate increase for individual accounts and 30% increase on family accounts is obscene. Their reasoning for this seems to be the addition of Copilot. But frankly, who asked for that? What if you are not interested in that? The short answer is that Microsoft doesn't care because they couldn't sell it to the general public so now they are forcing it down everyone's throats whether we like it or not. Without care for families who are barely getting by to begin with or putting the additional burden on the individual user - which seems ridiculous. I am trying to figure out when we all push back? Or do we say nothing until the next increase that will happen next year. If you take the medicine once, they will serve it up again. Microsoft, you have been a staple for years but you are not too big to fail.
Contacté con el servicio de atención al cliente de Microsoft para algo aparentemente sencillo: quería cambiar mi suscripción de Microsoft 365 Personal (que ya había pagado por un año, 99 €) al plan Familiar. Después de más de tres horas de espera en el chat, finalmente responde un agente. Pero cada mensaje tardaba cuatro minutos en llegar, como si me estuviera haciendo un favor. Y para colmo, me dicen que tengo que pagar 129 € adicionales, sin tener en cuenta el dinero ya invertido. No ofrecen ningún tipo de reembolso proporcional, ni compensación, ni solución real. Estamos en 2025, Microsoft presume de inteligencia artificial, pero su atención al cliente sigue en la Edad Media. No hay ningún sistema automático para gestionar un cambio tan básico, ni un asistente virtual útil, ni mucho menos una atención humana ágil y eficaz. La sensación es clara: te agotan para que te rindas y no reclames. Como cliente de años, me siento totalmente decepcionado y maltratado. Un servicio vergonzoso para una empresa de este calibre.
I wish I could give this company a zero because that’s the type of support you get!!! You also get robbed when your account is supposed to be cancelled !!! You cant talk to a real person!!! It’s a bunch of CRAP!!! Welcome to the wonderful world of AI ..,,smh this has been going on for months the only way to resolve is to cancel my bank card it’s insane the level of incompetence and dysfunction in America!!
Fatty minecraft has taken over microsoft
Windows 11 macht nur Probleme viele meiner Programme funktionieren nicht mehr richtig und das die Lizenz an das Microsoftkonto gebunden ist macht es nicht viel besser da ich aktuell mein Passwort auch nicht mehr zurück setzten kann deswegen empfehle ich jeden seinen Key entweder auszulesen oder gleich eine Key auf Keywebsite zu holen
Over a year ago, £15 x 6 was taken out of my account in Santander Bank, Took ages to sort it. My bank refunded it. £8.40 for I dont know what. was taken out monthly A month or so £25 x 5 was taken out YOU TRY TO CONTACT MICROSOFT AND THEY MAKE IT AS DIFFICULT AS POSSIBLE. I CONTACTED THE BANK AND THAT WAS LIKE GETTING BLOOD OUT OF A STONE. THIS WENT ON FOR DAYS EVENTUALLY THE BANK HAD REFUNDED ME THE £125. THEY THEN AFTER PHONE CALLS, TOOK IT BACK AGAIN. I PERSEVERED AND ACTUALLY GOT MICROSOFT. The bank sent me in the meantime a letter of why I owed the money and I asked them why they had sent me the letter. They told me to ignore the letter as it was sorted and to ring MICROSOFT. So as I said, i actually got a REEEEEL PERSON (woop woop ) I told him the story so far, and after leaving to investigate the story for 15 mins, he came back and asked me WHO IS JACK WILLS ?? ERRRRR Sorry ?? A clothing retailer !!!!! OOOOPS.....they at last admitted someone had scammed me. The money was returned with apologies. To date this has been going on for months. NOW IM TRYING TO REMOVE MICROSOFT FROM MY LIFE When you follow instructions to cancel your payments as my time is here to renew, the pages they send you to dont exist. I dont care if I never here the name MICROSOFT Im ignoring all their emails....they are dead.
pedita della connessione ad ogni inserimento di chiavette o memorie esterne, difficolta di leggere formati fatti con versioni di windos precedenti, aspetto interfaccia davvero orribile. SI BLOCCA SU' GIOCHI comuni che richiedono poche risorse, non per colpa delle prestazioni del pc, in ASUS TUF 17. gaming.. perdita delle impostazioni sull'utilizzo della batteria e prestazioni.. lettore che non legge formati banali , lento a passare da un video all'altro quando chiudi e apri, nel trasferimento file da altre fonti esterne, sebben il mio pc abbia una porta THUNDERBOLT, perdita delle connessioni tra memoria esterna , chiavette usb memorie flag dischi rigidi, collegamento cellulare, qualsiasi sia la fonte, , difficolta a riconoscere il supporto, e quando riesce , durante trasferimento file , all'improvviso si blocca e scompare tutto.. ho avito tutte le versioni, un ASUS ancora funzionate con windos 7 , che mastica tutto, un ACER con windos 10 , mastica tutto. WINDOS 11 E UN POZZO DI DISPERAZIONE, non riesco ad usarlo serenamente, ho desiderio di cambiare sistema operativo e dire addio a MICROSOFT, con questa versione ha letteralmnte distrutto la mia fiducia, volgio un sistema operativo che funzioni senza dover perdere tempo per qualsiasi cosa. giudizio EXTREMAMENTE NEGATIVO
If I could give zero stars, I would. My partner and I run a small business – just the two of us – and we were locked out of our Microsoft Authenticator app. That meant we lost access to our entire Microsoft account: Teams, OneDrive, documents, client communication – everything. It took TWO MONTHS to regain access. During this time: We called Microsoft support almost daily. Sent numerous emails. Spoke to multiple people who sounded like robots reading from a script. Every single time, we were told “we’ll escalate this to a higher team” – but nothing ever happened. The problem? The account was tied to our brand, not the exact company name registered in Sweden – even though we’re the same people behind both. Apparently, unless a trademark is registered in the same country as the company, Microsoft won't accept it – which is completely absurd and disconnected from how real businesses operate. When we finally regained access, our assigned caseworker had quit, and no one took over. No handover, no accountability. And when we finally log in? Teams doesn’t work. Why? Because payments couldn’t go through as we had to change our card while locked out. Now we’re being told we need to open another case, and our account – with all our work – is scheduled for deletion tomorrow. So to summarize: ❌ Locked out for 2 months ❌ No meaningful help from support ❌ Bounced between departments like a number ❌ No one took ownership ❌ Now at risk of losing everything We’re a small business. We rely on Microsoft to function. And this experience has been absolutely shameful. Microsoft – you need to seriously rethink how you treat your customers.
Most Microsoft software can be downloaded from the official Microsoft website or through the Microsoft Store app on Windows. After purchase or with a valid license, you'll receive download links and installation instructions via email or through your Microsoft account dashboard.
Yes, Microsoft provides various educational discounts and programs for students, teachers, and educational institutions. These may include reduced pricing on software, free access to certain tools, and special educational licensing programs available through their education portal.
Microsoft provides extensive troubleshooting resources through their support website, including step-by-step guides, diagnostic tools, and community forums. You can also use built-in troubleshooting tools in Windows or contact their technical support for more complex issues.
Microsoft offers OneDrive as their primary cloud storage solution, which comes with free storage for personal accounts and additional storage with Microsoft 365 subscriptions. They also provide enterprise-level cloud services through Azure for businesses requiring more advanced storage and computing solutions.
You can manage all your Microsoft subscriptions through your Microsoft account dashboard at account.microsoft.com. This includes viewing billing history, updating payment methods, changing subscription plans, and canceling services if needed.
Microsoft Corporation
